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My wife went to a a shop in town to purchase a light bulb (some long grow light). She asked for a 400w and the lad behind the counter told her they had none in stock but he did have a 600w bulb. He went on to tell her "it would be ok to use and might even be better.
She paid the £30 asking price in cash (they don't take card payments)
She asked me to install the said bulb. I noticed it was 600w, the rating on the holder says not to exceed 400w. I told her to take it back and exchange.
She took it back, same lad behind counter. He took the bulb and as no 400w in stock would order her one.
He called her and she called me and asked if I could pick it up from shop.
I called in and the lad said he couldn't exchange as the owner had instructed him not to.
I left my phone number and the bulb there and told him to ask his boss to call me.
I got the call...he told me "we don't do exchanges or refunds on bulbs"
We had a bit of a set to on the phone but nothing too bad.
I also informed him that she never got a receipt....he told me they don't give them unless asked...I asked and have to call in for one.
In the end I agreed for him to check the serial numbers and whatever he needed (the bulb was never put into the holder) he said he would call back.
he didn't...
here is my dilemma ...I think he's going to be an arse...
I want to either rip him over the counter or put all his windows in on a regular basis. Or both.
Or should I/can I make him either exchange or refund without the need for violence.
If the latter, what is the process?
kuma
She paid the £30 asking price in cash (they don't take card payments)
She asked me to install the said bulb. I noticed it was 600w, the rating on the holder says not to exceed 400w. I told her to take it back and exchange.
She took it back, same lad behind counter. He took the bulb and as no 400w in stock would order her one.
He called her and she called me and asked if I could pick it up from shop.
I called in and the lad said he couldn't exchange as the owner had instructed him not to.
I left my phone number and the bulb there and told him to ask his boss to call me.
I got the call...he told me "we don't do exchanges or refunds on bulbs"
We had a bit of a set to on the phone but nothing too bad.
I also informed him that she never got a receipt....he told me they don't give them unless asked...I asked and have to call in for one.
In the end I agreed for him to check the serial numbers and whatever he needed (the bulb was never put into the holder) he said he would call back.
he didn't...
here is my dilemma ...I think he's going to be an arse...
I want to either rip him over the counter or put all his windows in on a regular basis. Or both.
Or should I/can I make him either exchange or refund without the need for violence.
If the latter, what is the process?
kuma
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