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Here for a bit of advice where or what to do next; long story short, ordered and paid for 3 pieces of new lounge furniture on 14th January, website stated 14 days delivery. 10 days later 2 pieces of furniture delivered and we were delighted, just what we wanted, all that was outstanding was the matching coffee table to complete our newly decorated front room.
Another 2 weeks pass, I keep on checking tracking so I email customer services, no response - 10 days later they respond and say that their supplier does not have item in stock and will not be able to deliver until the end of February, do we want a refund. Decide we like the furniture so will wait. February comes and goes and I contact again - ohps they say they will chase. Contact me and say another 14 days being around 20th March. We wait again - no contact so I email again on 20th March, ohps sorry - we will chase again - email and phone call to say the supplier will have delivery on Monday and we will receive on Wednesday, 27th at the very latest - totally guarantee this delivery by that date. I point out its now over 14 weeks and they say sorry but will definitely be here on the 27th. Yesterday not a sausage not a call or delivery! First thing this morning I email them (9.30 am) to point out delivery hasn't happened and contact me urgently (little pi**ed off now). No contact. I ring them at 1.00 pm and ask to speak to a manager - put on hold for 23 minutes, little boy comes on phone and I ask is he a manager - his response NO - I reiterate I believe I need to speak to a manager - put on hold for another 28 minutes when a very "snotty" lady called Mimi comes on the line and says we have an impasse, she cannot resolve this and the best she can say is that she thinks it will be delivered next week, when pressed she says either Wednesday or Thursday she cannot say!
Its now nearly 15 weeks that they have had my money - I have today emailed their CEO's office and got a response at 4.45 pm saying due to the bank holiday it will take them some time to investigate. I blew my top - I have contacted Watchdog - I believe its tantamount to theft - they have had my money for over 15 weeks and I have no goods to show for it!
The Manager Mimi said she was removing my query from their system as there was nothing more they can do - so where does that leave us - I am not even sure that they are going to try and deliver it next week!
Any suggestions? So cross, I have been so patient with them as we really wanted this last bit of the furniture to finish off our lovely room :-(
Jane x
Another 2 weeks pass, I keep on checking tracking so I email customer services, no response - 10 days later they respond and say that their supplier does not have item in stock and will not be able to deliver until the end of February, do we want a refund. Decide we like the furniture so will wait. February comes and goes and I contact again - ohps they say they will chase. Contact me and say another 14 days being around 20th March. We wait again - no contact so I email again on 20th March, ohps sorry - we will chase again - email and phone call to say the supplier will have delivery on Monday and we will receive on Wednesday, 27th at the very latest - totally guarantee this delivery by that date. I point out its now over 14 weeks and they say sorry but will definitely be here on the 27th. Yesterday not a sausage not a call or delivery! First thing this morning I email them (9.30 am) to point out delivery hasn't happened and contact me urgently (little pi**ed off now). No contact. I ring them at 1.00 pm and ask to speak to a manager - put on hold for 23 minutes, little boy comes on phone and I ask is he a manager - his response NO - I reiterate I believe I need to speak to a manager - put on hold for another 28 minutes when a very "snotty" lady called Mimi comes on the line and says we have an impasse, she cannot resolve this and the best she can say is that she thinks it will be delivered next week, when pressed she says either Wednesday or Thursday she cannot say!
Its now nearly 15 weeks that they have had my money - I have today emailed their CEO's office and got a response at 4.45 pm saying due to the bank holiday it will take them some time to investigate. I blew my top - I have contacted Watchdog - I believe its tantamount to theft - they have had my money for over 15 weeks and I have no goods to show for it!
The Manager Mimi said she was removing my query from their system as there was nothing more they can do - so where does that leave us - I am not even sure that they are going to try and deliver it next week!
Any suggestions? So cross, I have been so patient with them as we really wanted this last bit of the furniture to finish off our lovely room :-(
Jane x
this has eventually concluded; the coffee table has been delivered and its lovely and I received a call from the directorate's office (who I have to add have been great this week trying to get it sorted) to let me know they are refunding the total cost of the coffee table 
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