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Hi All
Just thought you would like this one! I have for several years now recorded my phone conversations with customer call centres as they are typically in a habit of lying and then covering their tracks.
I have been in a dispute with my internet provider as I have been getting inconsistent service. I've now spoken to them several times to be told there is a fault in the area which they are looking at and it will be fixed 'over the next few days'.
Today I was put through to a member of their tech team who told me that there are no fault in my area and have not been for some time.
When I explained that her colleagues had said otherwise, she stated that this was not true and that her colleagues had told me the complete opposite (that there were no faults).
I pointed out this was not the case. The woman was insistent and told me that I had never been told that there was a fault in our area.
When I told her this wasn't true, and that I recorded all my phone conversations for record keeping, and could prove what they had told me she stated that I needed her permission to record the call and would not continue the call.
I pointed out that the provisions of regulatory powers act 2000 does not prohibit individuals from recording their own conversations provided that it is for their own use and not divulged to a 3rd party.
She continued to state I needed her permission, to which I also responded this was implied anyway as her company state at the beginning of the call that all calls are recorded 'for training and quality' purposes.
She refused to continue the call and hung up!
So I now have lodged a formal complaint to the company on this point as it was obvious that they hated being caught out!
Wonder if anyone else has come across this
Just thought you would like this one! I have for several years now recorded my phone conversations with customer call centres as they are typically in a habit of lying and then covering their tracks.
I have been in a dispute with my internet provider as I have been getting inconsistent service. I've now spoken to them several times to be told there is a fault in the area which they are looking at and it will be fixed 'over the next few days'.
Today I was put through to a member of their tech team who told me that there are no fault in my area and have not been for some time.
When I explained that her colleagues had said otherwise, she stated that this was not true and that her colleagues had told me the complete opposite (that there were no faults).
I pointed out this was not the case. The woman was insistent and told me that I had never been told that there was a fault in our area.
When I told her this wasn't true, and that I recorded all my phone conversations for record keeping, and could prove what they had told me she stated that I needed her permission to record the call and would not continue the call.
I pointed out that the provisions of regulatory powers act 2000 does not prohibit individuals from recording their own conversations provided that it is for their own use and not divulged to a 3rd party.
She continued to state I needed her permission, to which I also responded this was implied anyway as her company state at the beginning of the call that all calls are recorded 'for training and quality' purposes.
She refused to continue the call and hung up!
So I now have lodged a formal complaint to the company on this point as it was obvious that they hated being caught out!
Wonder if anyone else has come across this
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