So we bought a sofa from DFS in July 2014. It cost around £3k but they didn't have any in stock, had a display model which they said we could have for £1100 and could get it in a matter of days as opposed to months (usual waiting time).

We looked at the display model and it was fine....

Credit card protection law under threat:

This is a duplicate of the Blog Entry made on: 5th June 2016 06:59
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an end to sneaky small print... New Consumer Rights Act

This is a duplicate of the Blog Entry made on: 7th October 2015 10:26
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Right to 30-day refund becomes law

This is a duplicate of the Blog Entry made on: 1st October 2015 11:57
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Film and music fans given power to claim compensation for computer viruses

This is a duplicate of the Blog Entry made on: 1st October 2015 12:00
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Have you ever driven off a forecourt and faced big bills after buying a second hand car, well changes in the law are on their way that could help.
On October 1 2015, some of the biggest changes ever in consumer law will take place and car buyers could be better protected against dodgy dealers...

CMA updates guidance on unfair contract terms

This is a duplicate of the Blog Entry made on 31st July 2015 22:38.

The Competition and Markets Authority (CMA )has published new guidance on unfair contract terms because of changes to the law in the Consumer Rights...
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This is an upcoming fight between me and Bath Empire (Trading as Luxury for Less) - Basically, long story short we spend a few hundred online at http://www.bathempire.com/ (The Bath Empire - T/A Luxury For Less) on 2nd October 2014. We had the new suite and shower installed and noticed a drip from the...

Hi!
I bought a gift for my daugther on Ebay and this company is from Austria. What are my consumer rights if the company is abroad? Are they the same like in the UK?

Parliamentary plans to impose levy on payday lenders stumble at first hurdle

This is a duplicate of the Blog Entry made on 20th May 2014 09:14.

after key clause fails to make it into Consumer Rights Bill through lack of timeParliamentary plans to impose an annual £13 million...

Hi folks
I did post a post the other day but unable to find it lol, no worries as I know there's been upgrades to the new fab site.

My son purchased a used 2nd hand car by HP in June with 3 months free warranty.

It wasnt cheap either, but he had 3 unfortunate breakdowns...

When we rearranged the house to acomodate Mr I's failing health we had to put in a new heating system. This was completed in May 2010. We were fortunate to qualify for a disabled facilities grant to cover the work. The builder contracted the plumbing work to a local, reputable plumber, and a new combi-boiler...

Credit card surcharges and premium-rate phone lines go in consumer rights revolution

This is a duplicate of the Blog Entry made on 18th August 2012 10:57.

Retailers will be banned from fleecing customers with credit card surcharges and premium- rate phone lines in the largest...

Plans to beef up consumer rights will make refunds easier for shoppers

This is a duplicate of the Blog Entry made on 25th July 2012 14:09.

Shoppers lumbered with faulty goods should find it easier to get their money back thanks to Government plans to beef up consumer rights....

Hi there I am posting this on behalf of a friend so it is a bit 3rd hand but would like to help him out and wondered if you guys could assist. Here is his problem -
He had a phone contract with "3" via phones 4 u but neither would repair the phone when it broke because they said the...