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  • HAVE YOU HAD YOUR PACKAGE HOLIDAY CANCELLED BY TRAVEL AGENT / OPERATOR? IF SO WHAT HAPPENS NEXT?

    HAVE YOU HAD YOUR PACKAGE HOLIDAY CANCELLED BY TRAVEL AGENT/OPERATOR? IF SO WHAT HAPPENS NEXT?

    All package travel holidays, with or without flights are covered by the Package Travel And Linked Travel Regulations 2018 as long the package holiday was either sold or offered for sale in the...
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  • 5corpio
    started a blog post RBS Group to change its name to NatWest

    RBS Group to change its name to NatWest

    Royal Bank of Scotland (RBS) Group has said it plans to change its name later this year, as it reported a near doubling of annual profits. The Edinburgh-based bank, which owns RBS, NatWest and Ulster Bank, said it would rename itself as NatWest Group. The bank reported profits of £3.1bn for 2019, nearly...
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  • 5corpio
    started a blog post Challenger bank N26 to shut all UK accounts

    Challenger bank N26 to shut all UK accounts

    Challenger bank N26 is closing accounts for UK customers on 15 April, blaming difficulties created by the Brexit process. The bank, which had a significant marketing push after launch, only started offering current accounts in the UK after the EU referendum. However, it said that the "timing and...
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  • Borrowers sold unaffordable loans by Wonga will find out in days how much compensation....

    ........they will get.

    • Wonga went into administration in August 2018
    • Between April and August 2019 it received 390,000 successful complaints
    • Those due payouts after being sold unaffordable loans were told they would find out how much they will get at the end of January 2020
    Almost 390,000 people...
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  • 5corpio
    started a blog post Banks refusing to unblock credit cards in branches

    Banks refusing to unblock credit cards in branches

    ......Customers must phone a call centre if their card is declined

    Banks are refusing to help customers unblock credit cards in branches. Anyone whose card is unexpectedly declined while shopping must now phone the bank's call centre instead. Lloyds, Santander, Nationwide, NatWest, Virgin Money, HSBC...
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  • 5corpio
    started a blog post Ovo Energy to pay £8.9m for overcharging customers

    Ovo Energy to pay £8.9m for overcharging customers

    Ovo, which may become the UK's second-largest energy company, has been forced to pay £8.9m by regulators after it overcharged customers. The firm, which bought SSE's retail business last year, sent inaccurate statements to more than half a million customers. Meanwhile, some of its customers did not...
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  • 'Amazon' fraudsters are stealing thousands from unsuspecting victims

    UK-wide, Action Fraud has received over 200 reports about such incidents since September - with victims losing at least £400,000.

    Britons are being urged to be on their guard after a fraudster claiming to be from Amazon swindled two people out of £15,000. The telephone scam sees victims receive...
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  • 5corpio
    started a blog post DSG -Dixon store group fined half million customer data

    DSG -Dixon store group fined half million customer data

    National retailer fined half a million pounds for failing to secure information of at least 14 million people

    The Information Commissioner’s Office (ICO) has fined DSG Retail Limited (DSG) £500,000 after a ‘point of sale’ computer system was compromised as a result of a cyber-attack, affecting...
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  • 5corpio
    started a blog post LCF investors see compensation hopes dashed

    LCF investors see compensation hopes dashed

    Thousands of first-time investors who lost their savings after investing with London Capital & Finance (LCF) have been told it is unlikely they will qualify for compensation. Nearly 12,000 people put £236m into the firm which collapsed a year ago. The Financial Services Compensation Scheme (FSCS)...
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  • 5corpio
    started a blog post Energy customers hit with backdated bills

    Energy customers hit with backdated bills

    When Clare Crisp received an email from her energy provider, Shell Energy last November, she was shocked and confused. Her direct debit had been nearly doubled from £72 to £130 per month, despite her account previously being £148 in credit. "I looked at my bills and thought: what on earth has...
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  • 5corpio
    started a blog post 'Mortgage prisoners' sue over 'unfair' rates

    'Mortgage prisoners' sue over 'unfair' rates

    Mortgage borrowers "unfairly trapped" on high interest rates when their lenders were nationalised are launching legal action against the companies they say are responsible. Some 150,000 homeowners are said to have been overcharged for years, unable to switch to a cheaper deal after their mortgages...
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  • 5corpio
    started a blog post Washing machine recall: Whirlpool 'sorry' as website crashes

    Washing machine recall: Whirlpool 'sorry' as website crashes

    Worried owners of Hotpoint and Indesit washing machines are still struggling to access a recall website to check whether their machine is a fire risk. Half a million appliances need to be fixed or replaced as their door locking system can overheat. But manufacturer Whirlpool's model checker website...
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  • 5corpio
    started a blog post Boss of the rip-off copycat 'DVLA' website 'DVLA Licence Apply'

    Boss of the rip-off copycat 'DVLA' website 'DVLA Licence Apply'

    ... and guess what, he's a privately educated solicitor!
    • Simon Button is the man behind the rip-off 'DVLA Licence Apply' website
    • He charges £91.60 for providing a licence - but it costs £34 from the DVLA
    • City Editor Alex Brummer among those who mistook it for the official site
    The homepage of...
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  • 5corpio
    started a blog post Half a million people forced to chase rebates

    Half a million people forced to chase rebates

    Nearly half a million people had to chase the taxman for rebates last year, according to figures by insurer Royal London. Switching jobs or being subject to changes in taxable benefits are common reasons why people might have paid too much tax, says HM Revenue & Customs. Becky O'Connor, a personal...
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  • 5corpio
    started a blog post customers of One Stop Money Manager Limited

    customers of One Stop Money Manager Limited

    One Stop Money Manager Limited (FRN 900044) is authorised and supervised by the FCA to issue e-money and provide payment services under the Electronic Money Regulations 2011.

    However, as of 4 December 2019 it is no longer able to conduct this regulated business because the FCA has imposed...
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  • 5corpio
    started a blog post Pensioner in £193,000 inheritance battle after sort code error

    Pensioner in £193,000 inheritance battle after sort code error

    A pensioner has been forced to take legal action after a bank withheld his £193,000 inheritance. Peter Teich, 74, from Cambridge gave his solicitor the wrong sort code and the money was mistakenly transferred to another Barclays customer's account, who refused to return it. He expected to receive the...
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  • 5corpio
    started a blog post 'We’re sorry for Thomas Cook refund delay'

    'We’re sorry for Thomas Cook refund delay'

    The body repaying money owed to Thomas Cook customers after the tour firm collapsed has apologised to thousands of customers facing refund delays. Paul Smith, director at the Civil Aviation Authority, said "we are very sorry" and promised the CAA is "working tirelessly" to process...
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  • 5corpio
    started a blog post England flooding: Why insurance may not cover damage

    England flooding: Why insurance may not cover damage

    As a business owner, it is the worst kind of double-whammy - first flood waters pour through the premises, and then the insurance does not cover the cost of starting over again. Pam Webb told the BBC that her spa in Fishlake, near Doncaster, was once covered for such a situation, but not anymore. "I...
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  • 5corpio
    started a blog post Banks disagree on how to pay for fraud refunds

    Banks disagree on how to pay for fraud refunds

    The UK's banks have disagreed on how to pay for refunds to customers who have been tricked into transferring money to sophisticated fraudsters. A temporary agreement has been in place since May, making it easier for victims of so-called authorised push payment (APP) fraud to get money back. Now it has...
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  • 5corpio
    started a blog post Currys PC World customers scammed via eBay

    Currys PC World customers scammed via eBay

    Fraudsters have stolen thousands of pounds from Currys PC World customers after hijacking the retailer's eBay account. Criminals were able to change payment details on a number of eBay listings, including for the iPhone 11. This enabled them to siphon money from unwitting customers who paid for goods...
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