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Vodafone vows to fix mobile phone billing problems
Vodafone vows to fix mobile phone billing problems
This is a duplicate of the Blog Entry made on: 18th June 2016 14:43
This is a duplicate of the Blog Entry made on: 18th June 2016 14:43
Mobile phone giant Vodafone has made hundreds of changes to its computer systems following a flood of complaints about bills.
Figures from regulator Ofcom showed complaints about the operator hit three times the industry average by the end of last year. Vodafone also faces the prospect of a heavy fine from Ofcom for the way it handled complaints. It has now fixed 350 elements of its IT system to reduce problems. The company said that some were "tiny tweaks" but others were correcting issues which had a "significant" impact on customers.....Read more here
Figures from regulator Ofcom showed complaints about the operator hit three times the industry average by the end of last year. Vodafone also faces the prospect of a heavy fine from Ofcom for the way it handled complaints. It has now fixed 350 elements of its IT system to reduce problems. The company said that some were "tiny tweaks" but others were correcting issues which had a "significant" impact on customers.....Read more here