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  • #1

    Faulty DFS Sofa - Consumer Rights

    So we bought a sofa from DFS in July 2014. It cost around £3k but they didn't have any in stock, had a display model which they said we could have for £1100 and could get it in a matter of days as opposed to months (usual waiting time).

    We looked at the display model and it was fine. No marks etc and they said it'd be treated etc before coming to us a few days later. So we bought it in one go, via debit card.

    Now, 2yrs on, the sofa feels like the springs are going on one side of the two seater sofa. I'm away to fire them an email and knowing how much of an arse DFS are when it comes to facing problems (it's no secret really) I'm going to diarise events here for others to follow.

    This could be fun.
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    Tags: card, comi, consumer, consumer rights, debit, debit card, email, faulty, fine, fire, fun, mat, problems, rights, wrong
  • #2
    Re: Faulty DFS Sofa - Consumer Rights

    Yes same rights - it's classed as new.

    Only exception would be if for example there was a stain on it that had been drawn to your attention before you purchased it
    Legal Disclaimer
    I am a solicitor Advocate who specialises in consumer credit and my firm is Joanna Connolly Solicitors. My leading case of Carey v HSBC set the legal precedence for creditors compliance with s.77 & s.78 Consumer Credit Act 1974 statutory requests & enforcement of debts in court. Any posts I make on the AAD Consumer Forum are for information and discussion purposes only and shouldn't be seen as legal advice. Any advice I provide on the forum is without liability. If you are unsure please seek formal legal guidance or contact your local citizens advice bureau at https://www.citizensadvice.org.uk.

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    • #3
      Re: Faulty DFS Sofa - Consumer Rights

      Thanks Jo. There was nothing wrong with it. Literally on the invoice it reads "Ex Display" - they circled that and I initialled it (can't remember why but clearly it's because it was, ex display)!
      I'm the forum administrator and I look after the theme & features, our volunteers & users and also look after any complaints or Data Protection queries that pass through the forum or main website. I am extremely busy so if you do contact me or need a reply to a forum post then use the email or PM features offered because I do miss things and get tied up for days at a time!

      If you spot any spammers, AE's, abusive or libellous posts or anything else that just doesn't feel right then please report them to me as soon as you spot them at: webmaster@all-about-debt.co.uk

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      • #4
        Re: Faulty DFS Sofa - Consumer Rights

        Ok you, been bouncing on it have you ????
        if you do it today and you like it you can always do it again tomorrow

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