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The last few days we have been losing pressure from our electric shower (Triton Ivory 4 at 9.5kw), basically we had to increase the number from the usual 3 to now 6 to get a warm shower but the higher you have it the less water pressure, so its practically just trickling!
We had it tested with a gauge and one of those elements have failed on the inside of the shower which is what you call the heater (tank), so despite my hubby putting the receipt too safe, we still have the box from when we purchased it which was 12 July 2012. We note it states an automatic 2 year guarantee within reason etc, so as its been less than 2 years I believe we have the right to get the part sent to get this right again.
Now, the item was purchased from "Homebase" which the local one closed down a few months ago, and I understand for the guarantee we have to contact Triton direct.
With not being able to find the receipt, there are details on the shower box that it came in of our names and the date of purchase and collection number (as it was reserved for us to collect) as well as the order number. So would a bank statement do? (as it will have details of the date and the name of the business of where we purchased it etc)?
If I'm not able to find it and have the exact date, we only require the one statement, does anyone know if our Co op bank will charge for just the one statements or not?
Cheers.
We had it tested with a gauge and one of those elements have failed on the inside of the shower which is what you call the heater (tank), so despite my hubby putting the receipt too safe, we still have the box from when we purchased it which was 12 July 2012. We note it states an automatic 2 year guarantee within reason etc, so as its been less than 2 years I believe we have the right to get the part sent to get this right again.
Now, the item was purchased from "Homebase" which the local one closed down a few months ago, and I understand for the guarantee we have to contact Triton direct.
With not being able to find the receipt, there are details on the shower box that it came in of our names and the date of purchase and collection number (as it was reserved for us to collect) as well as the order number. So would a bank statement do? (as it will have details of the date and the name of the business of where we purchased it etc)?
If I'm not able to find it and have the exact date, we only require the one statement, does anyone know if our Co op bank will charge for just the one statements or not?
Cheers.
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