Ebay item not as described.

[Ames]

Hi all,

Due to losing a stone I've bought some new clothes on ebay. I got one today, and instead of being a Next dress, it's by Papaya. Obviously a huge difference in quality, and sizing, and I wouldn't have paid a fiver plus £3 postage for it.

I just went to email the seller, but I'm not sure what to say or ask for?

I know it's only a fiver, but on ebay that gets quite a lot, and I'm annoyed that the listing said three times that it's from Next. I mean, did they think I wouldn't notice?!

[CleverClogs (RIP)]

Re: Ebay item not as described.

Due to losing a stone I've bought some new clothes on ebay. I got one today, and instead of being a Next dress, it's by Papaya. Obviously a huge difference in quality, and sizing, and I wouldn't have paid a fiver plus £3 postage for it.

I just went to email the seller, but I'm not sure what to say or ask for?

I know it's only a fiver, but on ebay that gets quite a lot, and I'm annoyed that the listing said three times that it's from Next. I mean, did they think I wouldn't notice?!

Perhaps you could ask how their guide dog wrapped it so well?

Just raise a complaint through PayPal, stating that the goods were not as described and let the vendor reply. If they do not give you a refund, escalate your complaint to a claim.

[Ames]

Re: Ebay item not as described.

Thanks, it seems a bit mean to go straight to paypal though? Then again, it was clearly done on purpose, 'Next' was in the title, listing, and box with details. So they had to write it three times.

[Never-In-Doubt]

Re: Ebay item not as described.

Thanks, it seems a bit mean to go straight to paypal though? Then again, it was clearly done on purpose, 'Next' was in the title, listing, and box with details. So they had to write it three times.

They do this to get keyword hits, ie imagine how many times Next is searched for as opposed to 'Papaya'

I would go to the seller and say you aint impressed and that it's of no use being all your stuff comes from Next thus you knew it'd fit properly if it had been from the ststed manufacturer.

That's giving them a chance to offer a refund, at least!

[CleverClogs (RIP)]

Re: Ebay item not as described.

They do this to get keyword hits, ie imagine how many times Next is searched for as opposed to 'Papaya'

It could be a bit irritating though, if one had been searching for tropical fruit only to find one's search bringing up lots of frocks.

The usual method of "keyword spamming" - which is the name eBay gives to this practice - is to state that a product is not something, or to state it is like something. Hence, this frock might be like Next and not Laura Ashley; it would still get more keyword hits than a straight description, but the buyer is less likely to be deceived.

[LooLoo]

Re: Ebay item not as described.

Hi Ames

I would def contact the Seller first as Nid suggests as hopefully you will be able to sort it out between you and if not then you will have to escalate it

good luck

[CleverClogs (RIP)]

Re: Ebay item not as described.

I would def contact the Seller first as Nid suggests as hopefully you will be able to sort it out between you and if not then you will have to escalate it

But do not discuss the matter for so long that you miss the deadline for submitting a claim.

[LooLoo]

Re: Ebay item not as described.

Good point!

[Ames]

Re: Ebay item not as described.

Thanks everyone, just sent a polite message saying I'm disappointed and would appreciate a refund.

I've been caught by keyword spamming before, but I accept it was my own fault for not reading the listing properly. This wasn't spamming though, it was out and out lying.

[CleverClogs (RIP)]

Re: Ebay item not as described.

it was out and out lying.

No, it wasn't.

It was fraud.

[pompeyfaith]

Re: Ebay item not as described.

Remember to leave negative feedback on the ebay site so others are warned

[CleverClogs (RIP)]

Re: Ebay item not as described.

The best negative feedback I saw was for a rather slow supplier of canvas-bonded prints:

"Someday, my prints will come..."

[Ames]

Re: Ebay item not as described.

Had a message back from the seller saying she doesn't know how it happened, but giving me a full refund and saying to keep the dress. So I'm happy with that.