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New 0845 mobile phone scam charges customers
New 0845 mobile phone scam charges customers
This is a duplicate of the Blog Entry made on: 27th April 2016 18:50
This is a duplicate of the Blog Entry made on: 27th April 2016 18:50
.........£300 for calls they don't make
A sophisticated new mobile phone scam is charging customers hundreds of pounds for calls they don't make. Victims are being hit with huge bills after being contacted by numbers beginning in 0845 or 0843. The scam affects some people whether they answer the calls, ignore them, or call the number back, an investigation by Money Mail has found. Customers complained after receiving enormous bills with itemised logs showing outgoing calls lasting up to 12 hours to premium rate numbers. Ofcom has confirmed it is an industry-wide problem affecting customers on several networks. One theory is that criminals are buying the premium numbers, setting fees high and then hacking customers' phones.
Vodafone customer Ruth Dance, from Bracknell, Berkshire, was billed £300 after being called from 0843 9800 146. Another customer, Diana Dentith, from Lowestoft, in Suffolk, told the paper her usual monthly bill of £9 shot up to £375 after she missed a call from 0845 429 0015. She said that Vodafone initially told her that she must have called the number for 12 hours. The firm told ITV News it has now reimbursed "anyone that we know about" and said that customers who fear they have been targeted should dial 191. It said it is working with regulator Ofcom and other mobile operators "to identify and close down this issue as soon as possible.".....Read more here
A sophisticated new mobile phone scam is charging customers hundreds of pounds for calls they don't make. Victims are being hit with huge bills after being contacted by numbers beginning in 0845 or 0843. The scam affects some people whether they answer the calls, ignore them, or call the number back, an investigation by Money Mail has found. Customers complained after receiving enormous bills with itemised logs showing outgoing calls lasting up to 12 hours to premium rate numbers. Ofcom has confirmed it is an industry-wide problem affecting customers on several networks. One theory is that criminals are buying the premium numbers, setting fees high and then hacking customers' phones.
Vodafone customer Ruth Dance, from Bracknell, Berkshire, was billed £300 after being called from 0843 9800 146. Another customer, Diana Dentith, from Lowestoft, in Suffolk, told the paper her usual monthly bill of £9 shot up to £375 after she missed a call from 0845 429 0015. She said that Vodafone initially told her that she must have called the number for 12 hours. The firm told ITV News it has now reimbursed "anyone that we know about" and said that customers who fear they have been targeted should dial 191. It said it is working with regulator Ofcom and other mobile operators "to identify and close down this issue as soon as possible.".....Read more here