Bt default

[Never-In-Doubt]

Re: Bt default

It's still wrong and should not be there at all.

BT should also offer damages to compensate you for any losses you may have suffered due to their blundering. For example, a better mortgage deal might have been available if your credit history had been spotless.

Exactly, but first you wait till they resolve the complaint element.......

[l8onjones]

Re: Bt default

I was in Cardiff during some but not all of that time and when I was in Cardiff i was in halls which had no telephone line

[l8onjones]

Re: Bt default

This is another response I recieved

Hello Mr Jones,

Thanks for your email. I’ve tried ringing you but haven’t been able to get hold of you.

I’m really sorry for the problems you’ve had. I’m investigating your complaint and will give you on Wednesday 20th August before 6pm.

How to get in touch with me

My direct line is 02890215732 or you can email me if you prefer.

Don’t worry

I’m dealing with this now. And I’ll do my best to get things sorted out as quickly as I can.


Best wishes,
Pauline


Pauline Goodwin | BT Group | BT, Riverside Tower, Lanyon Place, Belfast, BT1 3BT
Executive Level Complaints


I am a bit confused as I never supplied a contact number, it seems by her email she just wanted to update me but I can't tell where they got my number from if they did try ringing me

I emailed back saying it was better to correspond via email because I can't answer the phone with work, just worried it's some underhand tactic from them ?

[cymruambyth]

Re: Bt default

Maybe she's been ringing the number on your non existent account

[SA Gold]

Re: Bt default

This does begin to look like identity fraud.

yeah, that's what i was thinking. This happened to me a few years back in my old place and I was fuming because i contacted BT to say why have you passed an account that never existed between us to a DCA. They wouldn't talk to me because they said it was in the hands of the DCA. The DCA were more helpful; there was no doubt it was fraud in my case - the installation address was next door!

[Never-In-Doubt]

Re: Bt default

Nah it's not necessarily ID Fraud and even if so, they cannot discuss with you whether you're the victim or not.

However when you do send in a CEO complaint they always try and deal by phone as with email things get missed so you MUST make time to call her so she can try and deal. You can put yourself and your argument across much better in person than you ever can via email - trust me. So call her and put an end to this, however DO NOT accept removal as completeness - it is not. You want compensation and a full apology in writing plus a guarantee that this will not reappear anywhere on your credit report with an undertaking that if it is indeed ID Fraud that there is a clear disassociation between you and the fraudster.

[CleverClogs (RIP)]

Re: Bt default

With email, misunderstandings may be less likely and one will have a record of the other person's comments; additionally, one does not need to pay for the 'phone call.

[CleverClogs (RIP)]

Re: Bt default

I can't tell where they got my number from

GCHQ?

[Never-In-Doubt]

Re: Bt default

With email, misunderstandings may be less likely and one will have a record of the other person's comments; additionally, one does not need to pay for the 'phone call.

They will pay for the call if asked and at the start make it clear that you may well need a copy of the call in future so to pull it from the system and preserve it for 3 months due to the severity of the complaint and possible ID Fraud.

Calls usually get wiped after 7-21 days depending on policy if no complaints arise. So get it in at the start and they'll keep a copy of it archived.

[l8onjones]

Re: Bt default

The only issue I have is that I have no access to my phone during the working day so ringing is nigh on impossible, also im wary of saying something and then them using the info against me im not the cleverest haha

[Never-In-Doubt]

Re: Bt default

You'll be alright.

Ive emailed

[PlanB]

Re: Bt default

GCHQ? [ATTACH=CONFIG]13590[/ATTACH]

posted for the second time on this thread

[PlanB]

Re: Bt default

plus a guarantee that this will not reappear anywhere on your credit report with an undertaking that if it is indeed ID Fraud that there is a clear disassociation between you and the fraudster.

I had a fraud problem with an O2 account and from memory Equifax/Experian registered it on my file as a CIFAS issue

https://equifaxuk.custhelp.com/app/a...aud-protection.

[Never-In-Doubt]

Re: Bt default

CIFAS protective registration (check the guide in the CRA section here under FPA's -> http://forums.all-about-debt.co.uk/f...aud-Prevention ) is a hindrance. Means manual intervention and CIFAS cross check with N Hunter on each application. Sod that you're best just dealing with it as it was isolated so long ago.

I was the victim of £100k ID fraud remember. I won after 4 years of fighting

That's what started AAD back in the day.....

I got (small) payouts from CrapQuest to Lowells for their errors - plus many others

[l8onjones]

Re: Bt default

Here is the response recieved

Hello Mr Jones,

I hope you’re well. I have investigated your complaint and can therefore advise you that the adverse was removed from your account on Monday 18^th August.

Therefore your credit file is now clear in regards to BT.

Please advise if its ok to close your complaint now this has been resolved.

Best Wishes

Pauline


Pauline Goodwin | BT Group | BT, Riverside Tower, Lanyon Place, Belfast, BT1 3BT
Executive Level Complaints


So do I accept that or push for more? its still on the report and shows paid up to date then settled like the previous screenshot

and

on an even better note the mortgage has been accepted

Thank you so much guys