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Xmas, DSR and SoGA

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  • #1

    Xmas, DSR and SoGA

    Ok. Just double checking.

    You purchase something over the internet from a major retalier as a Christmas gift - Lets make life easy - a DVD.

    It gets delivered, you wrap it and the recipient opens it AND the case is empty!

    You contact said retalier who state, "tough, you should have opened it when it was bought"!!


    Now common sense says how do you prove there was no disc (which there isnt / wasnt). Obviously with internet DSR automatically kicks as well as SoGA. So my opinion is they are entitled to a refund as goods were not delivered! But there is obviously the difficulty in proving this point.
    I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

    If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.
    Tags: act, amazon, christmas, computer, con, dixons, internet, life, mas, online, order, purchase, reading, refund, services, staff, state, theft, working
  • #2
    Re: Xmas, DSR and SoGA

    Difficulty in proving it is the key. You can get around the "you should have opened it yourself" by saying you did, leaving your friend out of it.

    But that still doesnt prove you didnt remove the disk. Another issue is that its an online sale, if it were in a shop, chances are if you didnt get the answer you wanted, usually a simple, get the manger, will end up working in your favour. But online you cant do this, everyone is just an order ID.

    At the very least i guess, they should, even as a good will gesture, replace the item.
    I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

    If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

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    • #3
      Re: Xmas, DSR and SoGA

      Why not tell us the company in question as I'm sure if it was a biggie they'd resolve it. It could be a wider issue that involves staff theft - however if you bought from Amazon/play etc which uses a marketplace for any dick to sell their junk then that might be the reason.

      So the retailer in question helps. DSR & SoGA both protect your purchase here. s.75 isn't applicable.
      I'm the forum administrator and I look after the theme & features, our volunteers & users and also look after any complaints or Data Protection queries that pass through the forum or main website. I am extremely busy so if you do contact me or need a reply to a forum post then use the email or PM features offered because I do miss things and get tied up for days at a time!

      If you spot any spammers, AE's, abusive or libellous posts or anything else that just doesn't feel right then please report them to me as soon as you spot them at: webmaster@all-about-debt.co.uk

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      • #4
        Re: Xmas, DSR and SoGA

        Suppose I could do! Think of a large electrical / computer retailer and something you enjoy - a good Jalfrezi, after a night on the beer!

        Am going tomorrow with tem anyway, will speak to C Services and if not, Manager - appreciate online sale but same company etc etc. Was aware 75 no use (not enough spent) but was sure on the other two.
        I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

        If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

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        • #5
          Re: Xmas, DSR and SoGA

          oh dear. I know who you mean, good luck!
          I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

          If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

          Comment

          • #6
            Re: Xmas, DSR and SoGA

            Dixons group - good luck
            I'm the forum administrator and I look after the theme & features, our volunteers & users and also look after any complaints or Data Protection queries that pass through the forum or main website. I am extremely busy so if you do contact me or need a reply to a forum post then use the email or PM features offered because I do miss things and get tied up for days at a time!

            If you spot any spammers, AE's, abusive or libellous posts or anything else that just doesn't feel right then please report them to me as soon as you spot them at: webmaster@all-about-debt.co.uk

            Comment

            • #7
              Re: Xmas, DSR and SoGA

              I have a feeling I may have a bit of a fight after reading a little online.
              I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

              If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

              Comment

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