Ok. Just double checking.
You purchase something over the internet from a major retalier as a Christmas gift - Lets make life easy - a DVD.
It gets delivered, you wrap it and the recipient opens it AND the case is empty!
You contact said retalier who state, "tough, you should have opened it when it was bought"!!
Now common sense says how do you prove there was no disc (which there isnt / wasnt). Obviously with internet DSR automatically kicks as well as SoGA. So my opinion is they are entitled to a refund as goods were not delivered! But there is obviously the difficulty in proving this point.
You purchase something over the internet from a major retalier as a Christmas gift - Lets make life easy - a DVD.
It gets delivered, you wrap it and the recipient opens it AND the case is empty!
You contact said retalier who state, "tough, you should have opened it when it was bought"!!
Now common sense says how do you prove there was no disc (which there isnt / wasnt). Obviously with internet DSR automatically kicks as well as SoGA. So my opinion is they are entitled to a refund as goods were not delivered! But there is obviously the difficulty in proving this point.
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