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  • #1

    Bloody Virgin Media BB

    Had an upgrade last week (threat to leave) gone from 10mb to 30 but had to replace router with a virgin superhub....since then the connection keeps dropping off for a few secs than back on again

    rang support they are sending a bloomin tec bod tomorrow heard online though the 1st superhub (side connections) was that terrible and known for this issue they released a 2nd newer version...just puzzled what it could be affecting it

    rant over!!
    Tags: 1st, 2nd, con, google, help, job, media, online, pay, power, support, switch, threat, virgin, virgin media, working, wrong
  • #2
    Re: Bloody Virgin Media BB

    Common issue im afraid, same happend to me and loads of others, Virgin wont admit this, but its the wireless connection thats the problem, the ONLY fix, is to buy another wireless router, and connect it to the Virgin hub, and switch virgin hub to "modem Mode" i.e disable the wireless connection. That will fix it. Thats the only way to fix it right now.

    Cheapest half decent wireless N router i know of, is around 60 quid, something like a Cisco, wouldnt bother with a belkin.

    Please, do not accept any drivel the tech guy tells you, infact if it were me id cancel him follow my instructions lol.
    I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

    If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

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    • #3
      Re: Bloody Virgin Media BB

      Ahh as I thought SX guy.....have an old perfectly well router i'll patch that in & hopefully as you said should do the job

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      • #4
        Re: Bloody Virgin Media BB

        Cool let me know if you get stuck, im sure you already know but just incase, you will need to http into the virgin router once all connected and disable wireless mode, or rather switch to modem mode, i forget which heading is used. i think the page is http://192.168.0.1 but i could be wrong! quick google search should do the trick, once saved, pull the power from both virgin hub and router, then put back in and wait for connection.
        I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

        If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

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        • #5
          Re: Bloody Virgin Media BB

          Some alone time this am (without a questioning 3yr old!!0 and thanks SX guy it's all working now seems even to be running quicker than it did as well,speedtest always said between 25-28mb it's now showing what we pay for 31mb


          thanks again for the assistance!

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          • #6
            Re: Bloody Virgin Media BB

            anytime! glad i could help.
            I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

            If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

            Comment

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