Santa brought me spyware.passwords.xgen

[Undercover Elsa]

I had to spend much of yesterday decontaminating my pc

I had noticed that safari was getting really glitchy/slow and I was constantly having to re input my login details.

On a hunch yesterday I ran malwarebytes and it brought up 2 infections with spyware.passwords.xgen

Deleted those and ran an Avast scan at bootup and that found and killed a couple of other trojans too.

Looking into it I found a good thread on bleepingcomputer.com and ran their temp file cleaner OK.
However when I tried to get back on there to do the next step the page wouldn't load all day...I read somewhere that xgen blocks access to help sites..is this possible/correct? It loads OK today

I've change all my banking passwords (in the safezone browser in Avast)

Is there anything else I should do?

[Riz]

Re: Santa brought me spyware.passwords.xgen

Well, obvious I know, but I presume you've tried to work out how such nasties got on there in the first place?

May be next to impossible if you are on a shared/family computer etc, or if it's snuck on due to some vulnerability in a browser/software that you couldn't be expected to protect against.

[Undercover Elsa]

Re: Santa brought me spyware.passwords.xgen

My OH uses it too, and goes hunting for music videos etc. Only vaguely naughty sites I've been on recently are a google search for hide my ass type sites.
I've drummed into him not to click on stuff without checking.
Now I've got back on bleeping computers I'm going through the other steps..currently in safe mode with networking running the Superantispyware scan.
Still running but so far it's brought up 100+ adwares and a registry entry for PUP.bProtector so I'm just researching that..

I also deleted all old System restore points just in case anything's lurking there.

[daisy]

Re: Santa brought me spyware.passwords.xgen

I managed to download a trojan when using photobucket, it's so frustrating the amount of time wasted on removing them, I ended up using a cleaner and then resetting, so far it seems clear.

[Undercover Elsa]

Re: Santa brought me spyware.passwords.xgen

So true..after days of faffing I usually end up going completely OTT and reinstalling Windows, but I think I've caught this

Going to rescan everything again tomorrow just to be sure

[nanna58]

Re: Santa brought me spyware.passwords.xgen

my god elsa didnt know you spoke martian!!!

[oscar]

Re: Santa brought me spyware.passwords.xgen

Another point would be to use an online AV scanner, such as Panda Active scan or HouseCall. As the software is not on the PC, any virus Trojan etc cant hide from it or bypass it - so they can pick up things your installed AV doesnt always see.

Plus its good as a double check.

[Undercover Elsa]

Re: Santa brought me spyware.passwords.xgen

Good point Oscar...I'll try that thanks.
While I'm at it going to blow out the processor etc with compressed air. The dog creates a lot of dust and when it builds up the pc goes a bit haywire

my god elsa didnt know you spoke martian!!!

No Nanna..men are from Mars...I speak Venusian

[Never-In-Doubt]

Re: Santa brought me spyware.passwords.xgen

are you using windows 7?

[Undercover Elsa]

Re: Santa brought me spyware.passwords.xgen

Yep

[Never-In-Doubt]

Re: Santa brought me spyware.passwords.xgen

then download this, run it and problem solved!

--> Microsoft Security Essentials - Microsoft Windows


It finds most things and because windows support it, all the latest virus/spyware etc are updated and included.

No need to download any other spyware or antivirus so long as you ONLY use essentials....

We've been here before, I remember telling someone else this lol

* it found 4 virus I had the other day and wiped them in seconds. It's so easy to use, so long as you keep up to date or allow auto updates

[Never-In-Doubt]

Re: Santa brought me spyware.passwords.xgen

^^^ it's free

[Undercover Elsa]

Re: Santa brought me spyware.passwords.xgen

I've got that on my spare PC, I really like it, but if I put that on my main one I'd have to find something to replace my Avast Safe Zone (a completely isolated desktop for banking etc).
Sadly I've not always used that which is why I was so worried that my bank/paypal etc login details were compromised..

[pompeyfaith]

Re: Santa brought me spyware.passwords.xgen

then download this, run it and problem solved!

--> Microsoft Security Essentials - Microsoft Windows


It finds most things and because windows support it, all the latest virus/spyware etc are updated and included.

No need to download any other spyware or antivirus so long as you ONLY use essentials....

We've been here before, I remember telling someone else this lol

* it found 4 virus I had the other day and wiped them in seconds. It's so easy to use, so long as you keep up to date or allow auto updates

Yup was me, never had any issues since.

[mauijim]

Re: Santa brought me spyware.passwords.xgen

If you ever get a persistent virus or Trojan that seems to reappear or simply won't go away then use RKill and ComboFix. These are both free and as yet have never failed to cure a an infected computer.

RKill will terminate malware processes that can prevent AV software from running or cleaning correctly. It's very useful if you get a persistent virus

ComboFix This will scan your PC and remove almost everything malicious. I have yet to have it miss something and it creates a report upon completion which gives useful info.

Well worth using on nasty infections especially MBR/Rootkit type attacks.