TTC v Very

[The Tech Clerk]

Re: TTC v Very

13/04/2016 - Capquest seems to have left message to ring them, this is regarding VERY account no doubt!


Note:- Re: TTC v Very

24/11/2014 - letter from Capquest stating that Very cannot find Default notice but state they confirm that the date of default is 14 May 2014 - NOTE:- the debt Sale date = idiots, last year is the default notice date. no mention of two payments not recorded or their charges refund NOT!

Charges up to 01/05/2016 £479.94 @ 39.70% = their balance they state £900.00 -= difference £420.25.

(very default notice dated 2nd September 2013 - not allowed for posting times = for ref )

[The Tech Clerk]

Re: TTC v Very

13/04/2016 - Capquest seems to have left message to ring them, this is regarding VERY account no doubt!


Note:- Re: TTC v Very

24/11/2014 - letter from Capquest stating that Very cannot find Default notice but state they confirm that the date of default is 14 May 2014 - NOTE:- the debt Sale date = idiots, last year is the default notice date. no mention of two payments not recorded or their charges refund NOT!

Charges up to 01/05/2016 £479.94 @ 39.70% = their balance they state £900.00 -= difference £420.25.

(very default notice dated 2nd September 2013 - not allowed for posting times = for ref )

15/04/2016 - Telephone message to ring them received @ 12.55hrs, - call blocker being delivered next few days.

[The Tech Clerk]

Re: TTC v Very

- 07718107752 Capquest

19-04-2016 - Capquest answer machine 16.00 to-day

21/04/2016 - Capquest Answer machine 17.00+

25/04/2016 - Capquest Answer Machine 14.44. = 01252765512

[The Tech Clerk]

Re: TTC v Very

Michael.Lenora@vanquisban k.co.uk - Vanquis MD
Peter.Crook@providentfina ncial.com - Provident Group CEO


My reference for Vanquis

[The Tech Clerk]

Re: TTC v Very

- 07718107752 Capquest

19-04-2016 - Capquest answer machine 16.00 to-day

21/04/2016 - Capquest Answer machine 17.00+

25/04/2016 - Capquest Answer Machine 14.44. = 01252765512

27/04/2016 - Capquest Answer machine 15.26 (Bally Call blocker useless) GFo Pro Blocker = (03339997246)

29/04/2016 - Capquest Answer Machine 13.30 Call blocker going back

03/05/2016 - Capquest Answer Machine 15.30 = 07718107752 Capquest ring (03339997246)

05/05/2016 - Capquest Answer Machine 14.09 = 012527655 to ring (03339997246)

[The Tech Clerk]

Re: TTC v Very

sent call blocker back - rubbish, will get a combined unit i.e. answer machine/blocker/phone unit

must be due a Crapquest call later to-day = every 2 days it seems

[The Tech Clerk]

Re: TTC v Very

sent call blocker back - rubbish, will get a combined unit i.e. answer machine/blocker/phone unit

must be due a Crapquest call later to-day = every 2 days it seems

as predicted P.M. to-day left answer phone message as usual. found old e-mails sent to them with outstanding disputes and Default charges spreadsheet = now £400+ includes shop direct/very silly charges i.e 2 x phone calls £24.00 and other charges, also failed to respond to lack of 2 x payments made to them & although acknowledged by e-mail very not credited, also payment one day then charge late payment next day for non payment. so on so on so on

[The Tech Clerk]

Re: TTC v Very

27/04/2016 - Capquest Answer machine 15.26 (Bally Call blocker useless) GFo Pro Blocker = (03339997246)

29/04/2016 - Capquest Answer Machine 13.30 Call blocker going back

03/05/2016 - Capquest Answer Machine 15.30 = 07718107752 Capquest ring (0333999

05/05/2016 - Capquest Answer Machine 14.09 = 012527655 to ring (03339997246)

New call blocker phone on way - got refund on the last one

[The Tech Clerk]

Re: TTC v Very

New call blocker phone on way - got refund on the last one

Silence is Golden this last week or two!

[The Tech Clerk]

Re: TTC v Very

10/10/2016 = another letter to contact capquest or they may consider court within 14 days, 2nd letter within 3 weeks stating the same but this says as I have failed to correspond_ have 14 days again.

LBA or just sit out see what next . thought to send spreadsheet again updated to Very as the charges etc are £500+ now??? any ideas

10/10/2016 = have update penalty charges spreadsheet and sent to very, . may send copy to capquest as their rep never ever got back to me in 2014 up till present time he also was investigating the non record of payments made and the issue showing credit/immediate debit of charges then immediately sold debt to capquest. just await any response next few days from very (as before sorry account not with us etc contact capquest).>>

10/10/22016 = sent e-mail with updated charges etc to CEO shop direct stating negative response in 2014 and told to contact capquest as they sold account off without crediting certain payments. will see what response may get?

14/10/2016 =

Dixon, Matt via shopdirect.onmicrosoft.com	09:59 (14 minutes ago)
to me

I am currently away from the office on business, returning Monday 17th October. I will respond to your emails upon my rreturn.

Thank you

[The Tech Clerk]

Re: TTC v Very

could send copy of the e-mail to Capquest??? as they have never come back to me by Jimmy about the queries in 2014, might stop them for now or with them sometimes they just wake up bombard then quiet for a while = still no annual statement from them may be a clue?????????????????? Niddy? have you come across the situation of no annual statements and consequence for them//

[The Tech Clerk]

Re: TTC v Very

will await to see their next letter contents, then maybe reiterate to them outstanding non response to their original investigation - then maybe at some stage a full and final at a very lower amount as charges Very are over £500+ after all this time.

[The Tech Clerk]

Re: TTC v Very

[QUOTE=The Tech Clerk;576904]10/10/2016 = another letter to contact capquest or they may consider court within 14 days, 2nd letter within 3 weeks stating the same but this says as I have failed to correspond_ have 14 days again.

LBA or just sit out see what next . thought to send spreadsheet again updated to Very as the charges etc are £500+ now??? any ideas

10/10/2016 = have update penalty charges spreadsheet and sent to very, . may send copy to capquest as their rep never ever got back to me in 2014 up till present time he also was investigating the non record of payments made and the issue showing credit/immediate debit of charges then immediately sold debt to capquest. just await any response next few days from very (as before sorry account not with us etc contact capquest).>>

10/10/22016 = sent e-mail with updated charges etc to CEO shop direct stating negative response in 2014 and told to contact capquest as they sold account off without crediting certain payments. will see what response may get?

14/10/2016 =

Dixon, Matt via shopdirect.onmicrosoft.com	09:59 (14 minutes ago)
to me

I am currently away from the office on business, returning Monday 17th October. I will respond to your emails upon my rreturn.

Thank you

original e-mail response was VERY sorry this e-mail address no longer used ring>xxxxxxx on 10/10/2016 very customer services reply.

[The Tech Clerk]

Re: TTC v Very

18/10/2016 = E-Mail received = Your complaint has been allocated to one of our Executive Team who are responsible for all correspondence addressed to Executive Officers. A member of the Team will now take ownership of your complaint & fully investigate any issues raised. They will contact you as soon as possible to provide an update.

If there is anything further that you wish to discuss in relation to this complaint, contact us on xxxx xxx xxxx bla bla! enclosed Financial services complaints procedure on reverse of this letter.

21/10/2016 = Letter from Capquest - Statement of account etc - makes you wonder on sites you state no annual statement received and all of a sudden one appears few years later.

[The Tech Clerk]

Re: TTC v Very

18/10/2016 = Shop direct \(Very) = E-Mail received = Your complaint has been allocated to one of our Executive Team who are responsible for all correspondence addressed to Executive Officers. A member of the Team will now take ownership of your complaint & fully investigate any issues raised. They will contact you as soon as possible to provide an update.

If there is anything further that you wish to discuss in relation to this complaint, contact us on xxxx xxx xxxx bla bla! enclosed Financial services complaints procedure on reverse of this letter.

21/10/2016 = Letter from Capquest - Statement of account etc - makes you wonder on sites you state no annual statement received and all of a sudden one appears few years later.

updated!