Not too good news with my packaged reclaim/FOS

[di30]

Re: Not too good news with my packaged reclaim/FOS

Niddy, this is the response I received in regards the info we asked them to take into account and was also informed that Lloyds will be getting by to them by Monday, the deadline was originally today.

Email received just now here;

Dear Mr and Mrs

Thank you for your email.

I have spoken to the case handler at Lloyds, who has confirmed that the response to the queries made, will be provided on Monday. Upon receipt of this, I will email to let you know.

I have noted your comments regarding the eligibility factors. The ombudsman will look at the whole complaint afresh and independent from the adjudicators assessment. In reaching a final decision, it is matter of discretion for the ombudsman as to which factors to put most reliance on. As the ombudsman has requested that Lloyds respond to the comments about eligibility, I would conclude that this is something that is factoring in her consideration.

Yours sincerely


Adjudicator| Financial Ombudsman Service
South Quay Plaza | 183 Marsh Wall | London | E14 9SR

[Never-In-Doubt]

Re: Not too good news with my packaged reclaim/FOS

Excellent that last response is what I wanted to see. Good luck. Keep me updated as per

[di30]

Re: Not too good news with my packaged reclaim/FOS

Excellent that last response is what I wanted to see. Good luck. Keep me updated as per

Thank you and for all your help, I just wish I came to you at the start of it, and i told hubby to leave well alone to leave it to me (us) lol
I think and hope that the last response is that that the adjudicator never taken into account (what I have been saying right through), it was hard getting through to her lol Cheers and will of course keep you updated all the way!

[di30]

Re: Not too good news with my packaged reclaim/FOS

Wonder what Lloyds will provide them by tomorrow?

[di30]

Re: Not too good news with my packaged reclaim/FOS

Right okay Lloyds were originally given til last Friday to provide any information in regards of the income eligibility etc, last Friday they confirmed that they will provide this by Monday (today).
An email from the Adjudicator earlier confirms they not received any info as yet but give them until the end of the working day.

Hmm, have Lloyds come to an halt I wonder??

Anyway email received today........

Dear Mr and Mrs

As of yet, I have not received the response from Lloyds. Our usual procedure is to give the business until the end of the working day to provide information. Accordingly, I will update you tomorrow morning to confirm whether the information has been received, should it not arrive earlier today.

Yours sincerely



Adjudicator| Financial Ombudsman Service
South Quay Plaza | 183 Marsh Wall | London | E14 9SR
': 020

[Never-In-Doubt]

Re: Not too good news with my packaged reclaim/FOS

Bending over for the banks, yet again.

Typical FOS really!!

[di30]

Re: Not too good news with my packaged reclaim/FOS

Bending over for the banks, yet again.

Typical FOS really!!

Yep, exactly Niddy, not the same mutual treatment for us lol.
Maybe Lloyds are unable to provide anything, I hope this is the case lol!

[di30]

Re: Not too good news with my packaged reclaim/FOS

Email.......below from Adjudicator, Lloyds has provided the info in relation to the query in order for the Ombudsman to assess and we will be contacted to keep us updated, but I hope we get the opportunity to give any further info, before a decision is made, or more-so if they do back Lloyds again. Should I respond back to that email or not with something? lol cheers.

Dear Mr and Mrs

I confirm that Lloyds has now provided its response to the queries raised by the ombudsman. This will now be referred to the ombudsman so that the complaint can be assessed.

As I hope you will appreciate, as the ombudsman is assessing the complaint independently, I cannot state how long this will take. I will however, update you as soon as there is any progress.

Yours sincerely


Adjudicator| Financial Ombudsman Service
South Quay Plaza | 183 Marsh Wall | London | E14 9SR
': 020

[Never-In-Doubt]

Re: Not too good news with my packaged reclaim/FOS

Just send a "thanks" reply.......

[di30]

Re: Not too good news with my packaged reclaim/FOS

Done lol, thanks.
Now its a waiting game...

[di30]

Re: Not too good news with my packaged reclaim/FOS

Email from FOS Adjudicator for the Ombudsman......Now i need to get finding those loan agreements and sure i did send them to the other adjudicator some time ago, doh!
This is the information Lloyds sent to the Ombudsman about the query they wanted to know.

Dear Mr and Mrs


As previously discussed, the ombudsman requested that Lloyds provide comments on the eligibility criteria for the Gold account. Please see the response from Lloyds below.

“The income criteria for the Platinum account was £35,000 and reduced to £20,000 in August 2003. However, we have not found any confirmation that there was ever an income criteria for the Gold Service Added Value Account (AVA), which was launched in March 1998.

Pre 1996 we had a Gold Service account with an income criteria of £20,000. However this was long before we launched the AVA and had the following facilities – Tiered credit interest rates, Overdraft facility of £2500 (up to £10k by arrangement), Gold Service Payment card, Commission free travel currency and a free euro cheque card, Travel accident insurance when you paid with your gold service payment card and worldwide medical and legal assistance, Fee waiver option.

Mr ***** first took a Gold Service loan in January 2001 and then took a subsequent Gold Service loan in November 2001. Due to timescales we have been unable to trace the loan rate for January 2001. However the loan rate in November 2001 was 13.20%. This was a preferential rate, which he would not have had if he had not held the Gold AVA.”

The ombudsman would like to get your comments, if any on this. I would please ask that you respond as soon as possible and by 19 March 2014, at the latest.

Yours sincerely


Adjudicator| Financial Ombudsman Service

[di30]

Re: Not too good news with my packaged reclaim/FOS

In regards of the above email received today, this here below states the income criteria for packaged accounts.......

http://www.telegraph.co.uk/finance/p...-platinum.html

I did find better info before and cannot find it! grrr!!

Any bankers amongst us please? lol.

[di30]

Re: Not too good news with my packaged reclaim/FOS

............And Premier launched 2003

http://www.ltu.co.uk/news_item/94

[Never-In-Doubt]

Re: Not too good news with my packaged reclaim/FOS

Ok and breath..... You have a few days so go hunting and I'll sort you a reply at weekend

[di30]

Re: Not too good news with my packaged reclaim/FOS

Thank you