Santander ignoring me

[Never-In-Doubt]

Re: Santander ignoring me

Fundamentally Obstructive Shitheads

Have you decided they needed a name change mate?

[CleverClogs (RIP)]

Re: Santander ignoring me

Fundamentally Obstructive Shitheads

Have you decided they needed a name change mate?

One gets bored - or boring - if one uses the same invective without any change.

Don't you think my backronym suits them?

[pooky2483]

Re: Santander ignoring me

I will try that route as well as they did the same thing with me, basically just replied with a lot of bull and never actually sent ANY of the SAR, other than a handful of recent statements for the past few months and just for the one account! The SAR letter was sent last December.

I’ve got another complaint lined up against them regarding my letter of appropriation (LOA) which they are ignoring. Even after sending 2 further letters after the initial LOA.

Santander want a war, they’ve got a war

[pooky2483]

Re: Santander ignoring me

Sending a SAR tomorrow, wonder what crap they'll send me.

[pooky2483]

Re: Santander ignoring me

All I got back was just statements, from when <I think> the account was opened in 2009 up to today.
I thought I'd get more than that AND my Bradford & Bingley statements...
Me thinks they have failed the SAR request.
...It was recently changed to a joint account and this stuff they sent back regarding the SAR was just addressed to Mrs Pooky, which I am non too impressed with...(what else have they cocked up with the account)

[pooky2483]

Re: Santander ignoring me

Any ideas what to send them next?

[Shadow2981]

Re: Santander ignoring me

I think what you do is write to them, advise them they have 14 days to fully comply, otherwise you will complain to ICO, and take them to court to get an order for disclosure... but I could be wrong - perhaps there is an action that goes in between your current state and this one..?

[Shadow2981]

Re: Santander ignoring me

This might help:

http://www.uksignboards.com/download.php?id=26544

[pooky2483]

Re: Santander ignoring me

This will be most useful for me too as Satan's Den have asked me to send a further £10 if I want to get anything other than 6 months worth of statements they sent me last year!

After they went around buying every other retail bank in the UK, they seem to think English law does not apply to them!

So to me, that means they need to provide all the details that Bradford & Bingley held on me.

[pooky2483]

Re: Santander ignoring me

This might help:

http://www.uksignboards.com/download.php?id=26544

I think I might print this out and mail it to Satan so they can see that they can be fined up to £5k (that's as far as I have just speed-read)

[pooky2483]

Re: Santander ignoring me

It seems that they have failed on the first request;

When do I have to reply to the SAR?

You should acknowledge receipt of the request in a letter immediately.
To comply with the law you must provide the information requested promptly and in any event within 40 calendar days.

[pooky2483]

Re: Santander ignoring me

Is there a template available I can use to send back or shall I write my own letter back to them telling them they need to comply as they have not given me the required info in full and are still under the time limit blah blah blah.

[pooky2483]

Re: Santander ignoring me

Niddy wrote this Niddy special for me ---> allaboutFORUMS - View Single Post - Reclaiming on accounts older than 6 years

Thanks for that Flowerpower, I'll ammend it accordingly.

[Never-In-Doubt]

Re: Santander ignoring me

So to me, that means they need to provide all the details that Bradford & Bingley held on me.

No.

You apply a SAR to b&b direct as bc only hold the rights so in essence as with all buy outs the new creditor only gets relevant data on cd for each account holder. As you want historical data that was held with b&b you apply to them direct for SAR with new £10.

Also, joint accounts. They'll only send the sole data pertaining to the customer that sar'd. Usually both of you sign the template with £10 each (or send two sar's) to get joint data. If the lender sends it you could complain so it's catch 22 in their favour.

[Never-In-Doubt]

Re: Santander ignoring me

Oh sometimes sending one SAR in joint names and jointly signed with one £10 payment works so always worth a punt