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National Advice Clinic - Record Fine For Firm's Millions Of Cold Calls
National Advice Clinic - Record Fine For Firm's Millions Of Cold Calls
This is a duplicate of the Blog Entry made on: 3rd December 2015 12:13
This is a duplicate of the Blog Entry made on: 3rd December 2015 12:13
The business is told to pay £850,000 for its "deliberate and sustained" campaign that led to thousands of complaints.
A company that made six million nuisance calls in just seven months has been handed a record fine by regulators. The National Advice Clinic, based in Lancashire, was ordered to pay £850,000 over what was described as a "deliberate and sustained" campaign. The company, also known as the Industrial Hearing Clinic or the Central Compensation Office, made the calls about noise-induced hearing loss between October last year and April this year. Almost 2,000 people complained to Ofcom, many of whom were on the Telephone Preference Service, which is a list of people who do not want to be cold-called. The Claims Management Regulator, which oversees the industry, said the company's calling campaign had been "a flagrant breach of marketing requirements".
CMR head Kevin Rousell said: "They showed an alarming disregard for the misery their tactics can cause, particularly to elderly and vulnerable people. "The size of this penalty demonstrates how seriously we take this issue - nuisance calls will not be tolerated." Since a law change in December last year, the CMR has been able to fine companies that break the rules...Read more here
A company that made six million nuisance calls in just seven months has been handed a record fine by regulators. The National Advice Clinic, based in Lancashire, was ordered to pay £850,000 over what was described as a "deliberate and sustained" campaign. The company, also known as the Industrial Hearing Clinic or the Central Compensation Office, made the calls about noise-induced hearing loss between October last year and April this year. Almost 2,000 people complained to Ofcom, many of whom were on the Telephone Preference Service, which is a list of people who do not want to be cold-called. The Claims Management Regulator, which oversees the industry, said the company's calling campaign had been "a flagrant breach of marketing requirements".
CMR head Kevin Rousell said: "They showed an alarming disregard for the misery their tactics can cause, particularly to elderly and vulnerable people. "The size of this penalty demonstrates how seriously we take this issue - nuisance calls will not be tolerated." Since a law change in December last year, the CMR has been able to fine companies that break the rules...Read more here
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