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  • #1

    FCA review prompts complaints changes

    FCA review prompts complaints changes

    This is a duplicate of the Blog Entry made on 19th November 2014 17:56.

    The Financial Conduct Authority (FCA) has obtained an agreement from the financial services industry to improve the way that customer complaints are...

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    Tags: businesses, complaints, conduct, customer, customers, debt, fca, financial, financial services, name and shame, november, review, scandal, services, size, wrong
  • #2
    Re: FCA review prompts complaints changes

    Well fancy that. The FCA has identified 15 "financial institutions" which need to overhaul the way they handle their customers' complaints, presumably because these businesses were getting things very wrong. We could have told them that with evidence.

    So why didn't the FCA name and shame those 15 businesses?

    Those of us on who are are on the front line of this Treating Customers Unfairly scandal could name them if asked, because we're not afraid to stand up to these bullies.

    Maybe the FCA should also overhaul its own complaints procedure while they're at it . . . .

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