Re: MJR001 UE Diary
Just a quick update, had a telephone call from Moorcroft, about my egg debt. The first thing they said was about going through security checks, to which I replied "I dont give out personal information over the telephone, you could be anyone"
They then asked if I could confirm I am the person they have phoned asking for, to which I replied yes, Then they started on about arrears and payments to them as if I had answered their security questions about address, date of birth etc, which I did not.
My question is, surely just saying I am the person they phoned asking to speak to, does not conform to going through security questions ?
Is there some sort of written reply I can send them if they are in the wrong, and have broken some sort of guide they must follow
M
Just a quick update, had a telephone call from Moorcroft, about my egg debt. The first thing they said was about going through security checks, to which I replied "I dont give out personal information over the telephone, you could be anyone"
They then asked if I could confirm I am the person they have phoned asking for, to which I replied yes, Then they started on about arrears and payments to them as if I had answered their security questions about address, date of birth etc, which I did not.
My question is, surely just saying I am the person they phoned asking to speak to, does not conform to going through security questions ?
Is there some sort of written reply I can send them if they are in the wrong, and have broken some sort of guide they must follow
M
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