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Re: Had reply from the Ombudsman dont know if to laugh or cry!!!
Great letter shame I can't use it as I've had the Ombudsmans final answer on the actual case. It appears once you have had the answer the case goes back to the adjudicator from the ombudsman.
One thought that has occured though, on my request for an extention as FOS is neutral (ha ha), surely they should just pass my request to HSBC, it's not for them to make the judgement!!! Should I point this out????
Originally posted by Never-In-Doubt
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Can I write back to this clown for you? See below..... 
Dear Idiot,
I write with reference to your most recent email, with some trepidation and confusion as you're not making much sense, let alone following your own guidelines.
Regards to the points in your most recent email, can I query your logic behind the statement "I am afraid I don't see the problem for you if a rejection is logged, because it seems clear to me that you disagree with the decision, and indeed I would have been very surprised had you simply just accepted the decision."; now what confuses me here is if you knew I would reject the decision then you must also have known I was unhappy at the way I was treated therefore why did you reject me in favour of the bank? If the Ombudsman role is to remain impartial, why would you deliberately try and upset people, unless of course the bank in question happens to pay you quite generously in mediation fees? No implication other than an observation is of course what I mean by this point. It just doesn't add up I'm afraid.
Onto your second point, I was under the impression that you were an adjudicator and if I was unhappy with your decision I had a right to then formally take it to one of the actual Ombudsman before finally seeking my right to utilise the Independent Assessor; is this not the case then and what you say goes? That is most certainly what you are implying to me, so clarity on this matter would be wonderful.
I am not happy at the outcome, I feel you've deliberately dragged things on to an unnecessary timeframe all the while backing the institution without a single thought for the actual complaint or the actual level of service by the bank. I then find out you're trying to fob me off with some cock-and-bull story when you're not even an Ombudsman, but a simple adjudicator.
I look forward to your response, if you could also advise details of how to escalate this to an actual Ombudsman I'd appreciate it.
Kind regards
Sign Name
I write with reference to your most recent email, with some trepidation and confusion as you're not making much sense, let alone following your own guidelines.
Regards to the points in your most recent email, can I query your logic behind the statement "I am afraid I don't see the problem for you if a rejection is logged, because it seems clear to me that you disagree with the decision, and indeed I would have been very surprised had you simply just accepted the decision."; now what confuses me here is if you knew I would reject the decision then you must also have known I was unhappy at the way I was treated therefore why did you reject me in favour of the bank? If the Ombudsman role is to remain impartial, why would you deliberately try and upset people, unless of course the bank in question happens to pay you quite generously in mediation fees? No implication other than an observation is of course what I mean by this point. It just doesn't add up I'm afraid.
Onto your second point, I was under the impression that you were an adjudicator and if I was unhappy with your decision I had a right to then formally take it to one of the actual Ombudsman before finally seeking my right to utilise the Independent Assessor; is this not the case then and what you say goes? That is most certainly what you are implying to me, so clarity on this matter would be wonderful.
I am not happy at the outcome, I feel you've deliberately dragged things on to an unnecessary timeframe all the while backing the institution without a single thought for the actual complaint or the actual level of service by the bank. I then find out you're trying to fob me off with some cock-and-bull story when you're not even an Ombudsman, but a simple adjudicator.
I look forward to your response, if you could also advise details of how to escalate this to an actual Ombudsman I'd appreciate it.
Kind regards
Sign Name
One thought that has occured though, on my request for an extention as FOS is neutral (ha ha), surely they should just pass my request to HSBC, it's not for them to make the judgement!!! Should I point this out????
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