Had reply from the Ombudsman dont know if to laugh or cry!!!

[di30]

Re: Had reply from the Ombudsman dont know if to laugh or cry!!!

Received a letter back from the data dept of FOS today, as the SAR was requested in hubby's name, they have also asked for my authorisation as well, because several of the complaints references include my name.

It would be ok if I was to email to authorise this wouldn't it?
They have left an email address and I could always attach a copy of the full letter the same time for proof that it is me as such, do you think that would be ok?

Copy of the letter received today.

[Never-In-Doubt]

Re: Had reply from the Ombudsman dont know if to laugh or cry!!!

Received a letter back from the data dept of FOS today, as the SAR was requested in hubby's name, they have also asked for my authorisation as well, because several of the complaints references include my name.

It would be ok if I was to email to authorise this wouldn't it?
They have left an email address and I could always attach a copy of the full letter the same time for proof that it is me as such, do you think that would be ok?

Copy of the letter received today.

Send it to your caseworkers direct email so whoever signed the letter...

i.e. joe.bloggs@financial-ombudsman.org.uk

In that format

[Never-In-Doubt]

Re: Had reply from the Ombudsman dont know if to laugh or cry!!!

edit you'll need to write and sign something then upload it and email that, as they need your signature.......

or just email direct to the informationrightsofficer@ email that is shown at the bottom, its up to you really.

[di30]

Re: Had reply from the Ombudsman dont know if to laugh or cry!!!

Cool thank you Niddy.
And done.

Infact she must be working today the one who sent it got back, (copy of her email below) and had my name right anyway, so it wasn't automated.
Crikey I didn't realise they worked on Saturdays lol, maybe hubby should now email from his name and confirm I have done this just to cover both ends.

Dear Mrs E

Thank you for your email, the contents of which have been duly noted.


Yours sincerely
Ca
Information Rights Officer
Knowledge and Information Management
Financial Ombudsman Service
Telephone: 020 7964 0646
Fax: 020 7964 0647
Email:InformationRightsOfficer@financial-ombudsman.org.uk

[di30]

Re: Had reply from the Ombudsman dont know if to laugh or cry!!!

On the letter from the Information Rights dept of the FOS, there are 11 different lots of reference numbers, blimey I can't recall on making 11 complaints to them lol.

I think with some of mine and hubby's though even though we done the made of them as joint, they split the credit card ones and he had 2 credit card ppi and I had 1, the other I know was to do with the mortgage, and another of the bank when we were in hardship (charges/interest), a Big one Nemo back in 2007, and the Endeavour one, but with there being 3 parties involved in that one, this was moved on from HFC then Hamilton, so that is basically 3 in 1......(but made into 3 separate ones).

I made sure the ref number was included of the Hamilton/EPF case though this is the main one I want.

[di30]

Re: Had reply from the Ombudsman dont know if to laugh or cry!!!

Received a letter from the Information Rights Dept (FOS) to confirm SAR will be processed for as soon as possible.



Dear Mr & Mr *****

Mr ***** Subject Access Request.

I write further to Mrs ***** email of 30 July 2011.

We will now process Mr ******** Request as soon as possible, and certainly within the 40 calendar days we received the request. You will hear back from us by 8 September 2011 at the latest.

Yours sincerely

Information Rights Officer




Hmmm will have to work it out on the date then, they confirmed on a previous letter the request was received 25 July 2011, and on the above letter they state 40 calendar days from when they received the request.
I know it's not that much out, but 8 September without working it out seems longer than 40 days from when they received the request lol.

[kilasuit]

Re: Had reply from the Ombudsman dont know if to laugh or cry!!!

worked it out for you

40 monday - saturdays between 25th july and 8th september

so they arent classing sundays as a day most likely as its not a working day

[Never-In-Doubt]

Re: Had reply from the Ombudsman dont know if to laugh or cry!!!

You're getting confused, calendar days includes weekends - only working days are classed as 5 but a SAR is days as a whole so from 31st July to 8th September is a whole 40 days, i.e. the whole of August + the 8 days in september make 39, plus the original receipt day of 31st July = 40 calendar days

[di30]

Re: Had reply from the Ombudsman dont know if to laugh or cry!!!

PMSL oh yes - just worked it out now cheers folks.

[di30]

Re: Had reply from the Ombudsman dont know if to laugh or cry!!!

Received a letter from the Information Rights Dept (FOS) to confirm SAR will be processed for as soon as possible.



Dear Mr & Mr *****

Mr ***** Subject Access Request.

I write further to Mrs ***** email of 30 July 2011.

We will now process Mr ******** Request as soon as possible, and certainly within the 40 calendar days we received the request. You will hear back from us by 8 September 2011 at the latest.

Yours sincerely

Information Rights Officer




Hmmm will have to work it out on the date then, they confirmed on a previous letter the request was received 25 July 2011, and on the above letter they state 40 calendar days from when they received the request.
I know it's not that much out, but 8 September without working it out seems longer than 40 days from when they received the request lol.

Doh, cheers Niddy, my head in the clouds again lol

[di30]

Re: Had reply from the Ombudsman dont know if to laugh or cry!!!

Well my deadline is today for the submissions - to be passed to an Ombudsman, let's hope the Ombudsman will be better than the adjudicator lol.

[di30]

Re: Had reply from the Ombudsman dont know if to laugh or cry!!!

All done and sent to the Adjudicator, its a fab letter too.

[mgfboy]

Re: Had reply from the Ombudsman dont know if to laugh or cry!!!

Afternoon all

I have returned from holiday now ,and it's time to take on FOS. I was wondering if I should send them a holding letter as they require my response by the 15th.

They had the case for a 18months so I think as I've been on holiday they should agree, what do you think???

[di30]

Re: Had reply from the Ombudsman dont know if to laugh or cry!!!

Afternoon all

I have returned from holiday now ,and it's time to take on FOS. I was wondering if I should send them a holding letter as they require my response by the 15th.

They had the case for a 18months so I think as I've been on holiday they should agree, what do you think???

Hi

Hope you had a lovely holiday.

Right please remind us where you were on this one to save scrolling back please?

I take it your complaint have been with the FOS for 18 months and the Adjudicator is forwarding this on to the Ombudsman? (please correct me if I'm wrong) cheers.

If this is the case, then I would submit anything further in letter or any further supporting documentation.

[mgfboy]

Re: Had reply from the Ombudsman dont know if to laugh or cry!!!

HI

The case has been with FOS for 18months and I had the final response from the Ombudsman which agreed with HSBC and I now want to put a formal complaint in to FOS and Niddy was going to help me.

So the date is when I either have to accept or reject the Ombudsman position.

As for the holiday it was nice to get a break, but you know what it's like I still had all this buzzing around in my head.