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Banks and insurers are to be banned from making their customers calls premium rate telephone numbers as part of a series of proposals from the Financial Conduct Authority (FCA), which has also suggested removing the eight-week wait before a customer can take a complaint to the Financial Ombudsman Service.
The city watchdog said the use of 0845 and 0870 numbers should be replaced by normal geographical numbers that are cheaper to call, particularly for customers who use mobile phones. It has launched a consultation on the subject and indicated the proposal should be adopted by the summer.
The move will apply to all providers of financial services.
More:
http://www.theguardian.com/money/201...banks-insurers
The city watchdog said the use of 0845 and 0870 numbers should be replaced by normal geographical numbers that are cheaper to call, particularly for customers who use mobile phones. It has launched a consultation on the subject and indicated the proposal should be adopted by the summer.
The move will apply to all providers of financial services.
More:
http://www.theguardian.com/money/201...banks-insurers
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