Re: Fredbares UE Diary
Catalogue Shop Direct-Choice
Approx Amount 1000
Date started 1992
Status not paying
Date last paid July 2010
Owner Capquest
Same as above refused to change payment date.
Sent for CCA
Receive letter, unable to locate a copy of executed agreement but for information have sent a copy of the current agreement which applies to this type of account.
Various letters received from arrears dept.
Sent letter putting account in dispute due to no agreement. Asked them to refund charges and I would pay what was owed.
Few more letters from arrears dept.
Letter from NDR stating they were acting on behalf of their client and if i could pay arrears then they would review charges. The arrears by this time was very close to the balance and consisted of many charges. They also mentioned court action.
Sent letter advising my position not changed, if they refunded all charges then I would commence reasonable monthly payments. Also asked for documents they would be relying on in court.
Offer letter received from choice pay over 3 years at 9.9%. yeh ok. 10 days to accept.
5 days later pre escalation notice from NDR.
Letter from NDR warning of default notice to be issued. Doorstep visit.
Sent letter my position niot changed, no visitors allowed etc.
Letter from arrears dept thanking me for my letter requesting reduced payments????.
Default notice from Choice. March 2011
3 weeks later sold to Capquest and hello letter
Sent letter to capquest, do not acknowledge debt to you please send me the cca enclosing a pound. Told them i would be claiming all charges and ppi from them.
Letter received from hl legal wanting payment as I did not respond to their clients hello letter.
Sent letter to hl legal enclosing copy of cca request and complained about the layout of their letter and asked again for the documents they would be relying on.
Letter before action received from Capquest.
Letter from Capquest thanking me for my correspondence and it would be forwarded to their compliance team. They will rrespond in due course and account on hold.
June 2011 Nice apologetic letter from Capquest blaming their system for not updating their paperwork and theyr sorry I had to complain, their letters always follow legal regulations. Confirmed account was unenforceable un til such time as they have received documents from shop direct.
Another letter from Capquest Account on hold for 28 days and asking for proof of payments or correspondence so that they can resolve the matter.
No further contact has been made by letter or telephone.
Will update if I hear anything more.
.
Catalogue Shop Direct-Choice
Approx Amount 1000
Date started 1992
Status not paying
Date last paid July 2010
Owner Capquest
Same as above refused to change payment date.
Sent for CCA
Receive letter, unable to locate a copy of executed agreement but for information have sent a copy of the current agreement which applies to this type of account.
Various letters received from arrears dept.
Sent letter putting account in dispute due to no agreement. Asked them to refund charges and I would pay what was owed.
Few more letters from arrears dept.
Letter from NDR stating they were acting on behalf of their client and if i could pay arrears then they would review charges. The arrears by this time was very close to the balance and consisted of many charges. They also mentioned court action.
Sent letter advising my position not changed, if they refunded all charges then I would commence reasonable monthly payments. Also asked for documents they would be relying on in court.
Offer letter received from choice pay over 3 years at 9.9%. yeh ok. 10 days to accept.
5 days later pre escalation notice from NDR.
Letter from NDR warning of default notice to be issued. Doorstep visit.
Sent letter my position niot changed, no visitors allowed etc.
Letter from arrears dept thanking me for my letter requesting reduced payments????.
Default notice from Choice. March 2011
3 weeks later sold to Capquest and hello letter
Sent letter to capquest, do not acknowledge debt to you please send me the cca enclosing a pound. Told them i would be claiming all charges and ppi from them.
Letter received from hl legal wanting payment as I did not respond to their clients hello letter.
Sent letter to hl legal enclosing copy of cca request and complained about the layout of their letter and asked again for the documents they would be relying on.
Letter before action received from Capquest.
Letter from Capquest thanking me for my correspondence and it would be forwarded to their compliance team. They will rrespond in due course and account on hold.
June 2011 Nice apologetic letter from Capquest blaming their system for not updating their paperwork and theyr sorry I had to complain, their letters always follow legal regulations. Confirmed account was unenforceable un til such time as they have received documents from shop direct.
Another letter from Capquest Account on hold for 28 days and asking for proof of payments or correspondence so that they can resolve the matter.
No further contact has been made by letter or telephone.
Will update if I hear anything more.
.
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