Getting myself out of debt

[Roger]

FCA
Harlands Services Ltd two entries
1/ Payment services Firm
2/ Lapsed for Consumer Credit and Debt Collecting

Trading names : Credit Resolution Services,Harlands,I C S,H S L,Instalment Collection Services,C R S,Harlands Services

Small wonder you are confused its smoke and mirrors.

[debrag]

Just found this on companies house:

Company status: Dissolved Dissolved on: 9 October 2012 Company type: Private limited Company Incorporated on: 20 May 2005

Incorporated on 25 October 1994 as Harlands.

IS that just saying they are now part of Harlands as their email small print suggest?

[debrag]

Is this a CCA regulated debt?

I wonder if this is the same zinc group who I came across briefly a few years back - if memory serves me they had offices in Stratford upon Avon and Glasgow. They were not terribly professional and I think at the time there was some question over their OFT licence ( it was that long ago).

I am not sure where you get the part about CRS being inhouse debt collectors for harlands. I have found a post on another forum that says they are but the owners of CRS are mark and Julie Calvert. Unless of course I am looking at the wrong companies
It looks as if harlands are a company who manage subscriptions and are ultimately owned by two people with the same surname from Auckland NZ (Murray and Robyn Bolton who are both in their mid to late 60's)

From their email I would think Zinc have not improved their expertise (or lack) and that the data controller is indeed Harlands

I would tend to leave well alone

There is Credit Resolution Services & Credit Resource Solutions and I get confused who is who and who is dealing with who. An email from Credit Resolution Services stated 'CRS is a trading style of Harlands Services Ltd' not sure what that means.

[debrag]

.....

[Warwick65]

Is this a CCA regulated debt?

I wonder if this is the same zinc group who I came across briefly a few years back - if memory serves me they had offices in Stratford upon Avon and Glasgow. They were not terribly professional and I think at the time there was some question over their OFT licence ( it was that long ago).

I am not sure where you get the part about CRS being inhouse debt collectors for harlands. I have found a post on another forum that says they are but the owners of CRS are mark and Julie Calvert. Unless of course I am looking at the wrong companies
It looks as if harlands are a company who manage subscriptions and are ultimately owned by two people with the same surname from Auckland NZ (Murray and Robyn Bolton who are both in their mid to late 60's)

From their email I would think Zinc have not improved their expertise (or lack) and that the data controller is indeed Harlands

I would tend to leave well alone

[Roger]

Yep no contact from me would a CCA request be the way to go when/if I ever hear from them?

It's £86 I wouldn't raise a CCA in fact I would do nothing until or unless it became threatening. .

[debrag]

Well it says "..you have not and will not receive further contact from us with regards to this matter. .." Take them at their word and await whom, or whoever next surfaces. I would place this as low priority. As there seems to be no immediate threat I wouldn't ask for a SAR. Just Silence.

Yep no contact from me would a CCA request be the way to go when/if I ever hear from them?

[Roger]

Well it says "..you have not and will not receive further contact from us with regards to this matter. .." Take them at their word and await whom, or whoever next surfaces. I would place this as low priority. As there seems to be no immediate threat I wouldn't ask for a SAR. Just Silence.

[debrag]

Debt 13 Trugym

Opened: August 2012
Current balance: 86
Last payment: None as was set up for Credit Resource Solution by mistake, Credit Resolution Services don't have a function to set up payment online, I won't be paying them then.
Last full payment: March 2013
Arrangement: Nothing
Status: Default on credit report (March 2013)
Owner: Credit Resolution Services, account being sent back to Trugym



2014

January - Email from Zinc "we have been instructed by our client to assist you with the resolution of your account."
March - Missed payment
April - Missed payment
June - balance update by email - £162
July - Settlement offer email - £114.33
July - Payment reminder email x 2

2015

September - Arrears email, balance now £52.44
September - Settlement offer via email £39.33
September - email regarding settlement offer
October - Missed payment email, appear I was paying till May 2015
October - Payment reminder, £2.44
November - Trying to make contact email x 2, balance now £50, did I pay the £2.44??
December - We have not received a response email x 3

2016

January - We have not received a response email x 3
Contact from CRS

2017

June - Letter received stating account sent back to CRS

email received:

Thank you for your email.

I would first like to explain that The Zinc Group are a third party organisation working under the instruction of our clients to assist their customers.

The Zinc Group are provided limited data and are considered only to be processors, however Credit Resolution Services (CRS) remain the controllers of the data associated with your account.

In light of this, CRS have requested that you contact them directly should you wish to submit a Data Subject Access Request. You can contact them, stating the reason for your DSAR, including your account details at subjectaccessrequest@harlandsgroup.co.uk

I can confirm your account was returned to our client in March 2016. As The Zinc Group are no longer the managing agents of your account, you have not and will not receive further contact from us with regards to this matter.

So CRS (Credit Resolution Services) are in house agents for Harlands? Funny how Zinc are saying that they returned the account to their clients in 2016 but I got a letter June 2018 saying that they 'have now' returned it!

Jan 2016 was my last contact with, then Dec 2016 I first heard from CRS 'please call us...' I then got the 'URGENT - PLEASE CONTACT US IMMEDIATELY UPON RECEIPT OF THIS LETTER' letter Jan 2018. I then get a letter as I am disputing payments made (turns out I paid Credit Resource Solutions, not Credit Resolution Services, who have my Lending Stream account) saying they currently don't have online facilities to set up payments + No arrangement has been made regarding this debt due to TruGym . I'm hoping that this is a good thing and my last payment was 2016 some time (not good for the LS debt though).

[Still Waving]

I'd want them to default though right? Otherwise it will stay on my file for many years

What I said was "if it comes to the crunch" - ie if the situation arises where one of the creditors has issued a Letter Before Action and you don't have a good defence, then you could seek to make an arrangement to pay by small instalments, pointing out that you have other creditors too. That would prevent it getting to court and a possible CCJ (the protocols expect both parties to try to reach an agreement rather than proceed to court). In my view that would be a better proposition than giving away lump sums in a F&F

I was not saying continue with the small payments now. Yes what you want is for the accounts to be defaulted and terminated (and subsequently sold on).

You say a CCJ could come at any time even years down the line. Most CCJ's are obtained by default because the alleged debtor ignores letters from creditors and buries their head in the sand. As Roger says that is where a strategy and plan are important.

[Roger]

If I knew I was staying in this property for 6+ more years then it wouldn't matter but renting with a CCJ is hard. Plus a CCJ could come any time even years down the line.

One of the reasons why I followed AAD is because irrespective of whether to set up a payment plan or partial payments or whatever whilst that Debt exists the threat of CCJ exists! DBA's can raise a claim. So it makes sense to prepare for contingencies and use whatever is legitimately available to protect Ourselves.

The S 77/78 CCA is a protection under the Law until it has been fulfilled. It is a Consumers Right under the Act. Their are other reasons for UE of course.

Warwick has pointed out the Nat West as being your biggest debt, the others are small by and large. The Nat West you obviously can't afford to pay so save the money wait until there is a assignment of this or a clear legal threat.
The others well divide and conquer can be achieved by keeping them at bay and dealing with them individually as and if they become a threat!
In other words a plan and a strategy!!

[debrag]

If avoiding a CCJ at all costs is your priority, I would treat each debt on a case by case basis but saving , if you can, so should you need to, you have some funds.

The potential problem, if it is a problem , is that the debts are relatively small so engaging a solicitor for some may not be cost effective. The NatWest loan is probably the exception.

That doesn’t mean they are not worth fighting

Take each letter as it comes, things will quieten down as time goes by

If I knew I was staying in this property for 6+ more years then it wouldn't matter but renting with a CCJ is hard. Plus a CCJ could come any time even years down the line.

[debrag]

If it ever comes to the crunch, personally I would be inclined to do what you have done previously - that is pay them very small sums over a very long period.
You could use your put aside money for your own benefit.

I'd want them to default though right? Otherwise it will stay on my file for many years

[Warwick65]

I don't want a CCJ so will want to stop court action at all costs. From now on I will awaiting the letters and drag it out as long as I can

If avoiding a CCJ at all costs is your priority, I would treat each debt on a case by case basis but saving , if you can, so should you need to, you have some funds.

The potential problem, if it is a problem , is that the debts are relatively small so engaging a solicitor for some may not be cost effective. The NatWest loan is probably the exception.

That doesn’t mean they are not worth fighting

Take each letter as it comes, things will quieten down as time goes by

[Still Waving]

I shall be putting money aside in case it every gets to the point of needing a F&F offer. Till then bring it on lol

If it ever comes to the crunch, personally I would be inclined to do what you have done previously - that is pay them very small sums over a very long period.
You could use your put aside money for your own benefit.