Re: Cecilia PDL diary
I would be tempted to contact them and say ,"you would love a review of your payments as you need to reduce them to £10.00 due to a change in circumstances, you will leave the payment at £24 till they contact you to agree the reduction", bet they don't get back to you
or just write and tell them nothing has changed an you cannot afford a higher payment at the moment.
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Re: Cecilia PDL diary
Received this letter from Quickquid on 4th December, in the post. Looks like they think they can get more money from me at Xmas, as ifOriginally posted by cecilia View Post
Re:Quickuid Flex credit
Balance £539.04
Current agreement:every month payment of £24
When we agreed to accept instalments to clear this debt, we informed you that the arrangement would be subject to periodic review.
You have been paying this account for some time now and we would like to thank you for the payments you have made so far. However, in order to ensure that the repayment arrangement remains affordable to you, we are writing to ask you to contact us, so we can review your current financial and personal circumstances. If it would assist you to prepare for that conversation, you can downloaad an income and expenditure form from our website http://www.arceuropeltd.co.uk/faqs.html which you can refer to during the call.
Please contact your account manager upon receipt of this letter on 01932 251030 to allow us to carry out this payment review. You may also be interested to know that if your circumstances permitted, we may be able to offer you a discount if you could raise a lump sum payment.
Please always quote our reference in all communications with us.
Yours sincerely
JTurner
ARC Europe Ltd
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Re: Cecilia PDL diary
ArseOriginally posted by cecilia View PostI spoke too soon, as now they have sent the email they sent this morning was an error
Customer ID: 2980443Due to a computer system update, we incorrectly sent an email to you informing your loan was paid in full. This communication was incorrect. Your account is still placed with ARC (Europe) Ltd and any existing repayment plan is still in effect. You can contact ARC (Europe) Ltd on 01932 251000 if you have any questions. We apologize for any confusion this may have caused.
QuickQuid | 0808 234 4558 | support@quickquid.co.uk
QuickQuid is the trading name of CashEuroNetUK, LLC. CashEuroNetUK LLC is a Limited Liability Company incorporated in the United States. Head Office: 200 W. Jackson Blvd. 14th Floor, Chicago, IL USA. Correspondence Address: QuickQuid, 483 Green Lanes, London, N13 4BS. Authorised and regulated by the Financial Conduct Authority. Firm registration number 603395. Authorisation can be checked on the Financial Service Register at www.fca.org.uk .
Thats a bummer, though you could play dumb and pretend you didn't get the email
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Re: Cecilia PDL diary
I spoke too soon, as now they have sent the email they sent this morning was an errorOriginally posted by cecilia View Post
Customer ID: 2980443Due to a computer system update, we incorrectly sent an email to you informing your loan was paid in full. This communication was incorrect. Your account is still placed with ARC (Europe) Ltd and any existing repayment plan is still in effect. You can contact ARC (Europe) Ltd on 01932 251000 if you have any questions. We apologize for any confusion this may have caused.
QuickQuid | 0808 234 4558 | support@quickquid.co.uk
QuickQuid is the trading name of CashEuroNetUK, LLC. CashEuroNetUK LLC is a Limited Liability Company incorporated in the United States. Head Office: 200 W. Jackson Blvd. 14th Floor, Chicago, IL USA. Correspondence Address: QuickQuid, 483 Green Lanes, London, N13 4BS. Authorised and regulated by the Financial Conduct Authority. Firm registration number 603395. Authorisation can be checked on the Financial Service Register at www.fca.org.uk .
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Re: Cecilia PDL diary
Well done Cecilia and SnV, I do love good news on AAD
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Re: Cecilia PDL diary
Thats great news Cecilia!Originally posted by cecilia View PostGot this from Quickquid today. The balance was £659.04, and I have only paid £120 since June, I am not complaining!
Now waiting for Pounds to Pocket to do the same.
Thank you for choosing QuickQuid for your lending needs! We have updated your account to reflect full payment, and we appreciate your business. If you need us again, please visit QuickQuid.co.uk on your computer or mobile. And don't forget, if your loan is approved, QuickQuid offers:
- Funding any day - even on weekends
- A mobile app to access your account from your iOS or Android device
- Cash sent within 10 minutes after your application's approval*
Thanks again!
I know that the FCA have been looking at the other big PDL companies on irresponsible lending on the same basis that they had at Wonga, but unfortunately my contact can't tell me who.
I don't want to draw conclusions but perhaps this may be related
Whatever the reason, its fantastic news!
Make sure you keep that email safe! If you have another email account I would forward it to that email account just incase you ever get locked out of your email account. Remember to cancel the standing order too!
It's likely that ARC will continue to chase for payment, so make sure then that you then send them the email as evidence the account is closed.
Best
SnVLeave a comment:
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Re: Cecilia PDL diary
That's great news, you and salt'nvinegar have worked hard to achieve this. Its a nice early Christmas present.Leave a comment:
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Re: Cecilia PDL diary
Got this from Quickquid today. The balance was £659.04, and I have only paid £120 since June, I am not complaining!Originally posted by cecilia View Post Now waiting for Pounds to Pocket to do the same.
Thank you for choosing QuickQuid for your lending needs! We have updated your account to reflect full payment, and we appreciate your business. If you need us again, please visit QuickQuid.co.uk on your computer or mobile. And don't forget, if your loan is approved, QuickQuid offers:
- Funding any day - even on weekends
- A mobile app to access your account from your iOS or Android device
- Cash sent within 10 minutes after your application's approval*
Thanks again!Last edited by cecilia; 6 November 2014, 07:41.Leave a comment:
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Re: Cecilia PDL diary
TBH that is actually a result, as you want them to drop off your credit file in the shortest time. The fact they have already defaulted you with the CRA's is better than showing arrangement to pay markers and not defaulting you.Originally posted by cecilia View PostLeave a comment:
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Re: Cecilia PDL diary
Had a look at my credit report over the weekend. I know it got trashed the minute I defaulted with my PDL's. The only PDL's listed on there are PaydayUK, Mr Lender and Pounds to Pocket. None of them have updated the fact that I have a payment plan with them, and have been paying them regularly for over a year now. All those accounts show that I have defaulted and not made any payment, which is not true.Leave a comment:
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Re: Cecilia PDL diary
Thanks SnV,Originally posted by SaltnVinegar View Post
They sent it via email, so I am going to ignore it, and continue to make my monthly payments. They got their most recent payment last week. Don't worry, I would never send them payslips.
If they write to me, I will send your letter.
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Re: Cecilia PDL diary
Well if this was sent by email I would be tempted to ignore it, continue making your monthly payments and then respond if they actually write to you.Originally posted by cecilia View Post
If you do feel inclined to respond then something along the line of below would be suitable. Don't send them a new I/E form, or payslips or anything else, they have no right to it, and the info they are asking for with regard to creditors they can/should be easily able to verify with the CRA's anyway if they're that interested. With the position that the FCA have taken with Wonga then there may also want to consider an irresponisble lending argument and stop paying them completely. You could always put this to them if they don't want to be reasonable......
Dear Mr Lender
Thank you for email dated xx/xx/xxxx with regard to a review of my account.
Please be advised that my financial circumstances with regard to my income have not changed, therefore I will continue to pay the agreed monthly amount of £xx.xx.
Please also be advised that I consider a review of my circumstances every 2 months as completely unreasonable. It is an almost universal fact that employers review salaries on an annual basis, therefore what purpose can more regular reviews serve other than to cause harassment and stress?
Although salaries may be only reviewed annually, and as previously stated earlier in this letter that my income has not changed, my outgoings however have not, and have actually increased. I am sure you are aware of the regular increases in fuel bills, food, etc which seem to increase on a regular basis much more frequently than on an annual basis.
If you wish to continue to pursue a more regular financial review, then I would be happy to take the opportunity to reassess my finances, and would be looking to reduce my payments to you in consideration of my static income, and increasing outgoings as per the common financial statement guidelines and trigger figures provided by my debt counsellor.
However as also previously stated I am still prepared at this point in time to endevour to honour the originally agreed monthly payment of £xx.xx and will conduct a review at a more appropriate timeframe in 12 months time. I trust this will be acceptable to you and look forward to confirmation of your acceptance in due course.
Regards
CeceliaLeave a comment:
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Re: Cecilia PDL diary
Received this from Mr Lender, againOriginally posted by cecilia View PostMr Lender
Started April 2012
Loan£400
Rollover for four months at £127
Paid some capital
Rollover for nine months at £60
Rollover one month at 67
Interest paid £1115 still not having paid off the loan.
Reloaned April 2013
Loan £500
Owed 650 includes interest
Rolled over 4 times
Interest paid £621 still owing capital
Last paid beginning August 2013
Defaulted August 2013
Now owe £710 included default charges
Received two emails from Mr Lender 28 August
Received multiple text messages from Mr Lender 28th August
Sent email to Mr Lender 28th August explaining my circumstances and offering repayment plan
Received email and multiple text messages from Mr Lender 29th August with no acknowledgement of email I sent.
Received email and multiple text messages from Mr Lender 30th August asking me to contact them urgently
sent email to Mr Lender 30th August
Received email from Mr Lender 4th September
Received text from Mr Lender 4th September
Sent email to Mr Lender 4th September
Received voicemail from Mr Lender asking me to call them back 11th September
sent email to Mr Lender 11th September re harassment
Received email from Mr Lender 12th September
sent Mr Lender email 13th September
Received email from Mr Lender 14th September asking for I&E
Sent email to Mr Lender 17th September with I&E
Received email from Mr Lender 17th September asking for I&E, and giving me repayment plan, that ignored what I could afford
sent email to Mr Lender 19th September
Received email from Mr Lender 20th September with another repayment plan not accepting my offer
Received email and letter in the post from Mr Lender 25th September re repayment plan not accepting my offer
Received email from Mr Lender 27th September re repayment plan refusing my offer
Wrote to Mr Lender 30th September
Received email from Mr Lender 30th September regarding freezing interest and stopping charges
Received email from Mr Lender 30th September accepting my offer but asking for card details, and my payslips
Received agreed repayment plan from Mr Lender 1st October
Received account review from Mr Lender 24th June 2014
Sent email to Mr Lender 26th June
Received email from Mr Lender 26th June
Received email from Mr Lender 9th October
Your account is due for further review so that we can get an update on your current financial situation.
You currently have a balance of £697.00 with Mr Lender and have been on a repayment plan for 13 months paying £16.00 per month.
Although you have been paying each month, you still have £480.16 (£216.84 discount) left to pay.
As we haven’t spoken with you about your finances since June 2014, we would like to review your situation as your circumstances may have changed.
In order to repay your loan back as soon as possible we would like to offer you a straight six month repayment plan for six payments of £80.03 to close your account.
Alternatively we can offer you a final settlement on your account for £400.00 (£297.00 discount) to close your account with Mr Lender.
If none of the above options are affordable, please complete and return an updated income & expenditure form (please see attached) along with your offer of payment. You will also need to provide the following updated documentation:
· Two months bank statements
· Two months wage slips OR documentation you are claiming benefits OR copy of your P45
· Documentation showing other outstanding creditors/bill arrears
Once we receive the above and attached documents, we shall review your account further and respond with an outcome.
If you are unable to afford the six month repayment plan but can afford to pay more than your current [monthly/weekly] agreed amount, we will amend your repayment plan and help you to repay the debt more quickly.
If your situation has not changed and your finances remain in the same position as they were when the current repayment plan was set up, we will keep the current plan in place but look to review again in two months time.
We await your response, helping you to close your account quicker with Mr Lender.
Kind Regards,
Sam
Specialist Repayments Advisor
+44 (0)208 532 5045
+44 (0)208 711 2101
Web: www.mrlender.com
Post: Mr Lender, PO Box 366, Loughton, IG10 9EW
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Re: Cecilia PDL diary
Great news!Originally posted by cecilia View PostReceived this from Mr Lender SnV
Thank you for confirming.
We will leave your current repayment plan in place as requested.
Kind Regards,
Sam
Repayment Plan Advisor
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