Cecilia PDL diary

[cecilia]

Re: Cecilia PDL diary

Ah naughty pups. If you want send them the harassment by phone letter:

http://www.all-about-debt.co.uk/old/...t-by-telephone

It is worth sending just to establish the position that you've requested they not call you.

If it went to VM then really they shouldn't have left a message unless they can be certain that only you have access to the facility. What was the message they left?

Best
SnV

This is the first contact that ARC have made with me, they haven't communicated with me in writing yet.

The message just said to call them back urgently, and it wasn't a sales call!

[SaltnVinegar]

Re: Cecilia PDL diary

Hi SnV,

ARC Europe have been in touch with me today by phone. It went to voicemail, as I didn't take the call.

Ah naughty pups. If you want send them the harassment by phone letter:

http://www.all-about-debt.co.uk/old/...t-by-telephone

It is worth sending just to establish the position that you've requested they not call you.

If it went to VM then really they shouldn't have left a message unless they can be certain that only you have access to the facility. What was the message they left?

Best
SnV

[cecilia]

Re: Cecilia PDL diary

Hi Cecilia

To be expected - wait for the first letter from Arc Europe and then we can work on a response to them.

Best
SnV

Hi SnV,

ARC Europe have been in touch with me today by phone. It went to voicemail, as I didn't take the call.

[cecilia]

Re: Cecilia PDL diary

Thanks will do.

[SaltnVinegar]

Re: Cecilia PDL diary

Hi Cecilia

To be expected - wait for the first letter from Arc Europe and then we can work on a response to them.

Best
SnV

Received this from Pounds to Pocket today

As we have advised you previously in the Default Notice, you have failed either to make payments required under your Loan Agreement with Pounds to Pocket or to contact us to take corrective action.

Loan #:

Funding Date: 6-Jul-13
Loan Amount: £1146.66
Finance Charges: £473.12
Late Fees: £36.00
Discounts & Credits: £0.00
Total Payments Received: £177.23
Last Installment Due Date: 30-Oct-13
Amount Outstanding: £1478.55
As a result, we have referred your account to a third-party debt collection agency.
All inquiries regarding this debt should be directed to the agency listed below.
If you would like to make a payment, please contact the debt collection agency:
ARC (Europe) Ltd
Phone: 0193 225 1000
Email: collections@arceuropeltd.co.uk

Sincerely,
Pete Ng

Pounds to Pocket Collections Department
0800 051 8273 Direct Line
collections@poundstopocket.co.uk

PoundstoPocket | 0808 051 8273 | collections@poundstopocket.co.uk | Privacy Policy | Unsubscribe

Phishing is a form of online identity theft. Please note that Pounds to Pocket only operates on the PoundstoPocket.co.uk domain, will never ask you to click on an email link to read a personal message, and will only ask you to click on an email link to reset your password if requested.
Pounds to Pocket is the trading name of CashEuroNetUK, LLC. CashEuroNetUK LLC is a Limited Liability Company incorporated in the United States. Head Office: 200 W. Jackson Blvd., 14th Floor, Chicago, IL USA. Correspondence Address: 483 Green Lanes, London, N13 4BS. Consumer Credit License #: 603395.

[cecilia]

Re: Cecilia PDL diary

Pounds to Pocket

Started May 11, have reloaned with them several times.Paid off four loans.
May 11 loan £400
Interest £323.01
Reloaned September 11
loan £1200
Interest £987.41
Reloaned November 2011
Loan £1150
Interest £975.25
Reloaned October 2012
Loan £1150
Interest £1052.24
Last paid beginning August 2013
Defaulted August 2013
Received email from Pounds to Pocket 28th August
Sent email to Pounds to Pocket 28th August explaining circumstances and offering repayment plan.
Received email from Pounds to Pocket 29th August I&E
Sent email to Pounds to Pocket 30th August I&E
Received email from Pounds to Pocket 30th August
Last paid beginning August 2013
Defaulted August 2013
Received text from Pounds to Pocket 3rd September
Received email from Pounds to Pocket 18th Septemberpayment reminder
Received email from Pounds to Pocket payment reminder 21st September
Received email from Pounds to Pocket Notice of Default sums 25th September
Received email from Pounds to Pocket 26th September Notice of Arrears
Received text from Pounds to Pocket 26th September, to clear outstanding balance, before reported to credit bureau.
Received text from Pounds to Pocket 2nd October asking me to call 0800 to cure my outstanding balance before reported to credit bureau
Received notice of arrears from Pounds to Pocket 2nd October in the post
Received notice of Overdue payment from Pounds to Pocket 2nd October in the post
Received notice of arrears from Pounds to Pocket 12th October in the post
Received notice of default from Pounds to Pocket 16th October in the post
Received voicemail to call Pounds to Pocket on 0800 on 17th October
Received email from Pounds to Pocket payment reminder 23rd October
Received email from Pounds to Pocket payment reminder 26th October
Received notice of default sums Pounds to Pocket 31st October
Received notice of arrears from Pounds to Pocket 31st October
Received notice of acceleration Pounds to Pocket 2nd November
Received account severely past due letter in the post from Pounds to Pocket dated 10th November, received 14th November
Received email from Pounds to Pocket 20th November Payment reminder
Received email from Pounds to Pocket 23rd November Payment reminder
Received final notice impending account sale from Pounds to Pocket in the post 29th November dated 24th November
Received Notice of Debt referral from Pounds to Pocket via email 3rd December
Received Notice of Debt referral from Pounds to Pocket via email 16th December

Received this from Pounds to Pocket today

As we have advised you previously in the Default Notice, you have failed either to make payments required under your Loan Agreement with Pounds to Pocket or to contact us to take corrective action.

Loan #:

Funding Date: 6-Jul-13
Loan Amount: £1146.66
Finance Charges: £473.12
Late Fees: £36.00
Discounts & Credits: £0.00
Total Payments Received: £177.23
Last Installment Due Date: 30-Oct-13
Amount Outstanding: £1478.55
As a result, we have referred your account to a third-party debt collection agency.
All inquiries regarding this debt should be directed to the agency listed below.
If you would like to make a payment, please contact the debt collection agency:
ARC (Europe) Ltd
Phone: 0193 225 1000
Email: collections@arceuropeltd.co.uk

Sincerely,
Pete Ng

Pounds to Pocket Collections Department
0800 051 8273 Direct Line
collections@poundstopocket.co.uk

PoundstoPocket | 0808 051 8273 | collections@poundstopocket.co.uk | Privacy Policy | Unsubscribe

Phishing is a form of online identity theft. Please note that Pounds to Pocket only operates on the PoundstoPocket.co.uk domain, will never ask you to click on an email link to read a personal message, and will only ask you to click on an email link to reset your password if requested.
Pounds to Pocket is the trading name of CashEuroNetUK, LLC. CashEuroNetUK LLC is a Limited Liability Company incorporated in the United States. Head Office: 200 W. Jackson Blvd., 14th Floor, Chicago, IL USA. Correspondence Address: 483 Green Lanes, London, N13 4BS. Consumer Credit License #: 603395.

[cecilia]

Re: Cecilia PDL diary

Thanks SnV,

I understand your point.

Why is it that the other PDL's that I have made agreements with, did not ask for a breakdown of all my creditors?

I will wait for the next letter, because as you know I have too much going on right now, and these clowns are not priority.

[SaltnVinegar]

Re: Cecilia PDL diary

Several people had told me never to tell them who your other creditors are.

Of course I won't give them my NI telephone numbers etc, and they are going to come back saying it is not sufficient. So we keep on going round and round in circles. They are a total waste of time. Sorry but I have other more pressing issues at the moment.

Sounds like their sister company is in trouble

The pawnbroker Albemarle & Bond has put itself up for sale just days after it revealed it had begun melting down its gold reserves to raise emergency cash.

Yes their woes may help you

I think you have some time now and can wait for their next correspondence, but to break the deadlock I do think you need to consider the position on providing them some of the information they are asking for.

What you have to do is think about the longer term 'game'. I always ask myself how would I want to present myself should things ever get to a court claim.

So if you are asking a creditor to demonstrate forbearance then you need to provide them sufficient information to make a decision to agree. Demanding things like NI number, telephone number are not necessary to make a financial decision of forbearance and could be considered unreasonable in refusing a payment plan if this information is not provided.

This information also allows them to conduct a course of harassment.

However, providing the creditor information may not be considered unreasonable, especially as they are correct in their assertion that this information is typically provided in the CFS format (though they are wrong, and contradict themselves, when they say no such format exists).

As I have also mentioned they can also see your other creditors with a CFA search anyway so you would be providing them with nothing that they can get without a court order anyway.

Obviously its entirely up to you and what you're comfortable but this would be the line in the sand, and you would be providing no further information or engaging in further correspondence.

EDIT (Sorry!) - Forgot to emphasize you have time to consider this and wait for their next letter (if you get one!)

Best
SnV

[cecilia]

Re: Cecilia PDL diary

Hi SnV,

Thanks. I follow your UE diary,lol. I am not going to worry about these clowns as you say, as other life issues have taken over now.

[SaltnVinegar]

Re: Cecilia PDL diary

Hi Cecilia

Usual stuff for Quickquid - if you have a look at my UE diary you can see I have been through this cycle already. Expect to get 4-5 more emails from their 'Final Resolution Department' before they set Arc Europe and their pet solicitor onto you. They were easily seen off and the fact you have made them a payment offer (which they refused) should see you through too.

You've got a lot on your plate so don't worry about these clowns for now. At most if you want to keep a correspondence trail going send them one further email restating your payment proposal.

Best
SnV

[cecilia]

Re: Cecilia PDL diary

QuickQuid
Started July 2013
Loan £400
Owed 948.79 inc interest
Monthly payment £125.02, ten payments
Defaulted August 2013
Received email from Quickquid 30th August
Sent email to Quickquid 30th August
Received text from Quickquid 6th September
10th September - Voicemail left by Quickquid about an urgent matter asking me to call them on 0808
11th September-Voicemail left by Quickquid about an urgent matter asking me to call them on 0808
12th September-Voicemail left by Quickquid about an urgent matter asking me to call them on 0808from Nicole
Received email from Quickquid 12th September
Sent email to Quickquid 13th September
Received email from Quickquid 13th September
Received text from Quickquid 13th Septembersaying my account is overdue and to ring to freeze collections.
Received email from Quickquid 16th September
Received email from Quickquid 19th September
Received voicemail from Quickquid 20th September about an urgent matter asking me to call back
received email from Quickquid 23rd September reminder for payment due
Received Voicemail from Quickquid 23rd September about an urgent matter asking me to call them on 0808
Received notice of default sums 27th September
Received voicemail from Quickquid to call back urgently on 0808
Received reminder notice from Quickquid 24th October
Received email reminder notice from Quickquid 28th October
Received text message from Quickquid saying my account is overdue and to call them on 0808 28th October
Received Voicemail from Quickquid to call back urgently on 0808on 30th October
Received Voicemail from Quickquid to call back urgently on 0808 on 31st October
Received Voicemail from Quickquid to call back urgently on 0808 on 5th November
Received Text from Quickquid 7th November
Received Voicemail from Quickquid to call back urgently on 0808 on 8th November
Received Voicemail from Quickquid to call back urgently on 0808 on 12th November
Received Voicemail from Quickquid to call back urgently on 0808 on 14th November
Received Voicemail from Quickquid to call back urgently on 0808 on 15th November
Received Voicemail from Quickquid to call back urgently on 0808 21st November
Received Voicemail from Quickquid to call back urgently on 0808 5th December
Received Voicemail from Quickquid to call back urgently on 0808 6th December
Received Extended Repayment plan available from Quickquid 11th December

Received this from Quickquid today.

Unless payment is made on your loan by 18 December 2013 it may be sold to a third party collection agency.

To help you prevent this transfer your defaulted loan balance has been referred to the QuickQuid Final Resolution Department.
QuickQuid will accept a re-payment plan over 12 months. Based on your outstanding balance of £683.04 this would be a monthly payment of £56.92. Please contact our Final Resolution Department between 08:00 and 21:00 Mon - Fri at 0800 016 3114 to accept this offer or to learn about other options available. It is important to provide dates of payment when replying to this e-mail as the arrangement is incomplete without dates of payment.
Once a payment plan is in place, collections activities will stop as long as payments are made on time. The only forms of payment accepted for this offer are Debit Card or Direct Debit Mandate. If your account information has changed please inform our agents so they can update your information.

QuickQuid Final Resolution
escalation@quickquid.co.uk
0800 016 3114
www.QuickQuid.co.uk
If you are experiencing financial difficulty, it is recommended that you contact one of the national debt charities for assistance. Some preferred sources are:
Step Change Debt Charity
Website: www.stepchange.org
Helpline: Available Monday - Friday 8:00am - 8:00pm, Saturday 9:00am - 4:00pm

• Call: 0800 138 1111

The National Debtline (part of Money Advice Trust)
Website: http://www.nationaldebtline.co.uk/
Helpline: Available Monday - Friday 9:00am - 9:00pm, Saturday 9:30am-1:00pm, closed Sunday

• For England/Wales/Scotland Call: 0808 808 4000

Money Advice Service
Website: www.moneyadviceserice.org.uk
Helpline: Available Monday - Friday 8:00am - 8:00pm, Saturday 9:00am - 1:00pm

• For English Call: 0300 500 5000
• For Welsh Call: 0300 500 5555

QuickQuid | 0800 016 3114 | escalation@quickquid.co.uk | Privacy Policy |
Call free from landlines. Mobile phone companies may charge up to 40p per minute.
CashEuroNetUK LLC is a limited liability company incorporated in the United States.
Head Office: 200 W. Jackson Blvd. 14th Floor, Chicago, USA.
Correspondence Address: 483 Green Lanes, London N13 4BS.
Consumer Credit Licence #603395

[cecilia]

Re: Cecilia PDL diary

Pounds to Pocket

Started May 11, have reloaned with them several times.Paid off four loans.
May 11 loan £400
Interest £323.01
Reloaned September 11
loan £1200
Interest £987.41
Reloaned November 2011
Loan £1150
Interest £975.25
Reloaned October 2012
Loan £1150
Interest £1052.24
Last paid beginning August 2013
Defaulted August 2013
Received email from Pounds to Pocket 28th August
Sent email to Pounds to Pocket 28th August explaining circumstances and offering repayment plan.
Received email from Pounds to Pocket 29th August I&E
Sent email to Pounds to Pocket 30th August I&E
Received email from Pounds to Pocket 30th August
Last paid beginning August 2013
Defaulted August 2013
Received text from Pounds to Pocket 3rd September
Received email from Pounds to Pocket 18th Septemberpayment reminder
Received email from Pounds to Pocket payment reminder 21st September
Received email from Pounds to Pocket Notice of Default sums 25th September
Received email from Pounds to Pocket 26th September Notice of Arrears
Received text from Pounds to Pocket 26th September, to clear outstanding balance, before reported to credit bureau.
Received text from Pounds to Pocket 2nd October asking me to call 0800 to cure my outstanding balance before reported to credit bureau
Received notice of arrears from Pounds to Pocket 2nd October in the post
Received notice of Overdue payment from Pounds to Pocket 2nd October in the post
Received notice of arrears from Pounds to Pocket 12th October in the post
Received notice of default from Pounds to Pocket 16th October in the post
Received voicemail to call Pounds to Pocket on 0800 on 17th October
Received email from Pounds to Pocket payment reminder 23rd October
Received email from Pounds to Pocket payment reminder 26th October
Received notice of default sums Pounds to Pocket 31st October
Received notice of arrears from Pounds to Pocket 31st October
Received notice of acceleration Pounds to Pocket 2nd November
Received account severely past due letter in the post from Pounds to Pocket dated 10th November, received 14th November
Received email from Pounds to Pocket 20th November Payment reminder
Received email from Pounds to Pocket 23rd November Payment reminder
Received final notice impending account sale from Pounds to Pocket in the post 29th November dated 24th November
Received Notice of Debt referral from Pounds to Pocket via email 3rd December

Received this from Pounds to Pocket

As we have advised you previously in the Default Notice, you have failed either to make payments required under your Loan Agreement with Pounds to Pocket or to contact us to take corrective action. Loan #:

Funding Date: 6-Jul-13
Loan Amount: £1146.66
Finance Charges: £473.12
Late Fees: £36.00
Discounts & Credits: £0
Total Payments Received: £177.23
Last Installment Due Date: 30-Oct-13
Amount Outstanding: £1478.55
As a result, we will refer your account to a third-party debt collector.
The transfer will happen on 9 December 2013. If you would like to prevent your account from being transferred, you should enter into a payment arrangement with Pounds to Pocket before 19:00 on 8 December 2013 by calling us directly at 0800 051 8273.
Sincerely,
Pete Ng

Pounds to Pocket Collections Department
0800 051 8273 Direct Line
collections@poundstopocket.co.uk

PoundstoPocket | 0808 051 8273 | collections@poundstopocket.co.uk | Privacy Policy | Unsubscribe

Phishing is a form of online identity theft. Please note that Pounds to Pocket only operates on the PoundstoPocket.co.uk domain, will never ask you to click on an email link to read a personal message, and will only ask you to click on an email link to reset your password if requested.
Pounds to Pocket is the trading name of CashEuroNetUK, LLC. CashEuroNetUK LLC is a Limited Liability Company incorporated in the United States. Head Office: 200 W. Jackson Blvd., 14th Floor, Chicago, IL USA. Correspondence Address: 483 Green Lanes, London, N13 4BS. Consumer Credit License #: 603395.

[cecilia]

Re: Cecilia PDL diary

Hi Cecilia

Sorry I've not been around much the last week - work has been crazy busy (as is always the case this time of year) so have hardly had chance to read posts never mind respond.

So lets be clear on an important point - you are under NO legal obligation to supply ANY information to a creditor, whether that be personal info, I&E info, contact information.

However - it helps your case if you provide some information in the rare occasions that these things wind up in court. If you can show that you have done everything you can to be reasonable, and then the creditor has done nothing to comply with pre-action protocols, it makes it much harder for them when it comes to a question of awarding costs................

So question is this - what information are you 'happy' to supply. Being blunt - providing creditor information (and balances) is nothing that a creditor cannot get should they do a soft search on your credit file so personally this wouldn't bother me in the slightest.

However I would NEVER under ANY circumstances provide information like NI numbers, telephone numbers etc - they have no need for these to make a decision (especially NI number!)

I would also never use an I&E sheet supplied by a creditor - as seen from above the information they ask for is usually very limited hence they will arrive at a higher payment then what you can actually afford.

When I made payment proposals I provided information of all my creditors, the balances, and the total debts and the pro-rata payments offered to them. If (when) they were consequently rejected it placed them firmly in the unfair business practices regarded by the OFT and places the account firmly in dispute. You can then ignore further correspondence unless it gets serious.

Its totally up to what you feel comfortable with, just be mindful that not supplying that information gives this lot a card when they are holding a very weak hand.

Best
SnV

No need to apologise Snv, Thank you for taking the time to respond. I feel I have provided Speedloan with some information, that was acceptable to other Paydayloans who did not need a breakdown of creditor information. I am really busy at work now, and am struggling with other issues, they are not a priority for me. I will think about whether I write to them again, when I have the time. I dont have the time at the moment.

Several people had told me never to tell them who your other creditors are.

Of course I won't give them my NI telephone numbers etc, and they are going to come back saying it is not sufficient. So we keep on going round and round in circles. They are a total waste of time. Sorry but I have other more pressing issues at the moment.

Sounds like their sister company is in trouble

The pawnbroker Albemarle & Bond has put itself up for sale just days after it revealed it had begun melting down its gold reserves to raise emergency cash.

The sale announcement after markets closed on Monday capped a torrid day for the UK's second largest pawnbroker when five non-executive directors resigned with immediate effect, leaving chairman Greville Nicholls as the only non-executive standing.
In a statement the company said a sale was "in the best interests of shareholders", although it warned there was no certainty any offers would be made. Rivals in the pawnbroking industry are understood to be interested in bidding for Albemarle & Bond, which as well as pawnbroking, also offers short-term loans to customers looking for emergency funds. The pawnbroker, which has seen its shares shed 90% of their value over the past year, ended the day with its shares down 2.5% at 19p, valuing the company at £10m.
The shares dropped on news of the departure of non-executive director Geoff Brady, which came late in the afternoon, without any of the customary thanks from the chair. His exit followed the morning's news that non-executives Robin Ashton, Tracey Graham, Sterling Brinkley and Tom Roberts would be standing down. Nicholls thanked the quartet for their "significant and much-appreciated contribution". Ashton was chair of the audit committee and Graham chaired the remuneration committee.
Albemarle & Bond has been hit by the plunging price of gold and announced last week that it had started melting down its inventory of jewellery and other gold items that were not likely to sell before Christmas, providing an immediate release of cash to stay within its lending limits.
The firm, founded in 1983 with a single shop, expanded rapidly during the downturn as people cashed in their gold items to take advantage of soaring prices. In 2011 it declared "the age of the pawnbroker" and launched "pop-up" shops specialising in gold. But a recovery in the global economy – making gold less attractive against resurgent stock markets – has seen gold prices fall by more than a quarter this year.
Albemarle & Bond issued a profit warning in September and brought in Chris Gillespie from doorstep lender Provident Financial to serve as chief executive.
The stockbroker Canaccord Genuity is advising on the sale, which will proceed with special dispensation from disclosure rules, meaning any bids can be made in secret.
The company, due to publish results on 9 December, last week announced that market expectations were "significantly more optimistic than its own", causing its share price to tumble. Albemarle & Bond has taken measures to slash costs, which include closing the 33 pop-up stores in its 230-store estate.
It has also warned that it sees no signs of recovery in the market, while its "pledge book" of customer items secured against loans has fallen 12%, hit by the falling gold price and growing competition. At the height of its growth A&B, and its bigger rival H&T Pawnbrokers, opened new shops focused heavily on gold, saddling them with fixed costs that gave them little scope to scale back when the post-crash gold rush ended.
The firm's woes have been exacerbated by a bill for its failed attempt to secure a £35m cash injection from its biggest shareholder Ezcorp last month, when talks on a deeply discounted rights issue were aborted

[SaltnVinegar]

Re: Cecilia PDL diary

Received this from Pounds to Pocket yesterday

Account No
Loan ID
Funding date 6th July 2013
Amount in Default £1,478.55

Final notice Impending Account Sale

Amount in Default: £1,1478.55

Take Notice: Despite repeated requests for payments, the balance above is still outstanding. If we do not receive payment or a response from you with alternate arrangements within 5 days from the date of this notice, your account will be transferred to a third party debt recovery agency.

The firm which your debt will be sold to may utilize a variety of methods to settle the account, These methods are not limited to the following:

1. The sanctioning of a doorstep collections agent.
2. The issuance of a claim against you in a local court.

Payment offer: In order to avoid the above, Pounds to Pocket can offer you a settlement of 25% off your outstanding balance if you pay of the remaining balance in full within 5 days, or enter into the following repayment plan:

Payment 1 £369.64 25th December 2013
Payment 2 £369.64 29th January 2014
Payment 3 £369.94 26th February 2014

Please call our collections department to accept this payment plan. Once accepted, collection activities will cease as long as payments are made accordingly.

Sincerely

Pete Ng, Final Resolution Team Manager

Your account will be sold on 7 December 2013


To accept a monthly payment plan of £369.64 over the next 3 months call 08000163145 today!

Pounds to Pocket 483 Green lanes London N13 4BS

I'd wait now and see who they sell this account too (if they do actually sell the account), and we'll then deal with the DCA when they rear their ugly heads.

[SaltnVinegar]

Re: Cecilia PDL diary

Thanks SnV,

The I&E I sent them I listed my Rent,Council tax,Utility bills,Mobile phone, Food, Housekeeping,Travel,Professional Registration.

I had a sectionn that was for Loans and credit card agreements, as one lump sum and did not list them individually. This is what I had submitted to all the other PDL's, and as you know three have accepted it so far. Noone has come back asking me to list my creditors individually. I know they all work differently, but don't feel they have a right to know who else I owe money to. I was not aware that I did not need to actually provide them with anything, that is good to know.

I am up for educating Clair I am sure she will be calling me this week, but she will be wasting her time, as I won't talk to her.

Hi Cecilia

Sorry I've not been around much the last week - work has been crazy busy (as is always the case this time of year) so have hardly had chance to read posts never mind respond.

So lets be clear on an important point - you are under NO legal obligation to supply ANY information to a creditor, whether that be personal info, I&E info, contact information.

However - it helps your case if you provide some information in the rare occasions that these things wind up in court. If you can show that you have done everything you can to be reasonable, and then the creditor has done nothing to comply with pre-action protocols, it makes it much harder for them when it comes to a question of awarding costs................

So question is this - what information are you 'happy' to supply. Being blunt - providing creditor information (and balances) is nothing that a creditor cannot get should they do a soft search on your credit file so personally this wouldn't bother me in the slightest.

However I would NEVER under ANY circumstances provide information like NI numbers, telephone numbers etc - they have no need for these to make a decision (especially NI number!)

I would also never use an I&E sheet supplied by a creditor - as seen from above the information they ask for is usually very limited hence they will arrive at a higher payment then what you can actually afford.

When I made payment proposals I provided information of all my creditors, the balances, and the total debts and the pro-rata payments offered to them. If (when) they were consequently rejected it placed them firmly in the unfair business practices regarded by the OFT and places the account firmly in dispute. You can then ignore further correspondence unless it gets serious.

Its totally up to what you feel comfortable with, just be mindful that not supplying that information gives this lot a card when they are holding a very weak hand.

Best
SnV