Cecilia PDL diary

[cecilia]

Re: Cecilia PDL diary

Pounds to Pocket

Started May 11, have reloaned with them several times.Paid off four loans.
May 11 loan £400
Interest £323.01
Reloaned September 11
loan £1200
Interest £987.41
Reloaned November 2011
Loan £1150
Interest £975.25
Reloaned October 2012
Loan £1150
Interest £1052.24
Last paid beginning August 2013
Defaulted August 2013
Received email from Pounds to Pocket 28th August
Sent email to Pounds to Pocket 28th August explaining circumstances and offering repayment plan.
Received email from Pounds to Pocket 29th August I&E
Sent email to Pounds to Pocket 30th August I&E
Received email from Pounds to Pocket 30th August
Last paid beginning August 2013
Defaulted August 2013
Received text from Pounds to Pocket 3rd September
Received email from Pounds to Pocket 18th Septemberpayment reminder
Received email from Pounds to Pocket payment reminder 21st September
Received email from Pounds to Pocket Notice of Default sums 25th September
Received email from Pounds to Pocket 26th September Notice of Arrears
Received text from Pounds to Pocket 26th September, to clear outstanding balance, before reported to credit bureau.
Received text from Pounds to Pocket 2nd October asking me to call 0800 to cure my outstanding balance before reported to credit bureau
Received notice of arrears from Pounds to Pocket 2nd October in the post
Received notice of Overdue payment from Pounds to Pocket 2nd October in the post
Received notice of arrears from Pounds to Pocket 12th October in the post
Received notice of default from Pounds to Pocket 16th October in the post
Received voicemail to call Pounds to Pocket on 0800 on 17th October
Received email from Pounds to Pocket payment reminder 23rd October
Received email from Pounds to Pocket payment reminder 26th October
Received notice of default sums Pounds to Pocket 31st October
Received notice of arrears from Pounds to Pocket 31st October
Received notice of acceleration Pounds to Pocket 2nd November
Received account severely past due letter in the post from Pounds to Pocket dated 10th November, received 14th November
Received email from Pounds to Pocket 20th November Payment reminder
Received email from Pounds to Pocket 23rd November Payment reminder
Received final notice impending account sale from Pounds to Pocket 29th November dated 24th November

Received this from Pounds to Pocket yesterday

Account No
Loan ID
Funding date 6th July 2013
Amount in Default £1,478.55

Final notice Impending Account Sale

Amount in Default: £1,1478.55

Take Notice: Despite repeated requests for payments, the balance above is still outstanding. If we do not receive payment or a response from you with alternate arrangements within 5 days from the date of this notice, your account will be transferred to a third party debt recovery agency.

The firm which your debt will be sold to may utilize a variety of methods to settle the account, These methods are not limited to the following:

1. The sanctioning of a doorstep collections agent.
2. The issuance of a claim against you in a local court.

Payment offer: In order to avoid the above, Pounds to Pocket can offer you a settlement of 25% off your outstanding balance if you pay of the remaining balance in full within 5 days, or enter into the following repayment plan:

Payment 1 £369.64 25th December 2013
Payment 2 £369.64 29th January 2014
Payment 3 £369.94 26th February 2014

Please call our collections department to accept this payment plan. Once accepted, collection activities will cease as long as payments are made accordingly.

Sincerely

Pete Ng, Final Resolution Team Manager

Your account will be sold on 7 December 2013


To accept a monthly payment plan of £369.64 over the next 3 months call 08000163145 today!

Pounds to Pocket 483 Green lanes London N13 4BS

[cecilia]

Re: Cecilia PDL diary

Hi Cecilia

Did the I/E you send them have your other creditor information in? No matter if it didn't, just need to think how to phrase your next response.

What isn't going to change is how to respond to Clairs claim that there is no standard template for the CFS - of course there is thats the whole bloody point!!!!

Unfortunately (for her) we'll have to educate her on this point.

The I/E that that have sent you is exceptionally light on detail, and intentionally so. Putting aside the fact you don't actually need to provide them with anything, they have no right at all to be asking for things like your NI number or contact details of your employer. This will just give them information to allow them to harass you further.

Don't speak to Clair on the phone - unless anything drastically changes you'll be sending them one final letter and then complaints will be going off to the regulatory authorities.

Best

SnV

Thanks SnV,

The I&E I sent them I listed my Rent,Council tax,Utility bills,Mobile phone, Food, Housekeeping,Travel,Professional Registration.

I had a sectionn that was for Loans and credit card agreements, as one lump sum and did not list them individually. This is what I had submitted to all the other PDL's, and as you know three have accepted it so far. Noone has come back asking me to list my creditors individually. I know they all work differently, but don't feel they have a right to know who else I owe money to. I was not aware that I did not need to actually provide them with anything, that is good to know.

I am up for educating Clair I am sure she will be calling me this week, but she will be wasting her time, as I won't talk to her.

[SaltnVinegar]

Re: Cecilia PDL diary

Got this letter from Clair Westbury at Speedloan today, she called me on Tuesday and Wednesday this week.

Your complaint reference

Thank you for your letter dated 15th November which included your listed expenditure.

Unfortunately the information you have provided is insufficient for your offer of £24 a month to be accepted on a permanent basis.Specifically, you have not listed your individual creditor balances and your subsequent repayments to them. This information is part of the common financial statement.

As there is no standard template for a CFS, I have enclosed our form for you to complete and return. However if you would prefer to list your creditors, the outstanding balances owed and subsequent pament offers to them in a letter, then please feel free to do so. Please could you also clarify your expenditure for professional registration requirement of £267.50 is an annual or pro rata payment. I have attached a stamped address envelope to prevent any further costs to you. Alternatively you can email me at clair.westbury@albermarle.bond.com

As I advised in previous correspondence , once this information has been received at our office and your offer offer accepted, I will mark your complaintas closed and issue you with Final response letter which is required by the Financial Conduct Authority rules so that we can bring this matte to a close.

Yours sincerely

Clair Westbury

Speedloan 2nd Floor, 2 Burgage Square, Merchant gate, Wakefiled, WF12TS

The I&E form asks for Name, D.O.B, NI number , Home tel, Work tel, Mobile tel, Email, Employer name, Employer address,Occupation

Salary, Rent, Council tax, Electric, Water, Phone, Internet, TV licence, Clothing, Food, Credit card(payments per month, and repayment proposals ), Other ,

Payment Frequency

Hi Cecilia

Did the I/E you send them have your other creditor information in? No matter if it didn't, just need to think how to phrase your next response.

What isn't going to change is how to respond to Clairs claim that there is no standard template for the CFS - of course there is thats the whole bloody point!!!!

Unfortunately (for her) we'll have to educate her on this point.

The I/E that that have sent you is exceptionally light on detail, and intentionally so. Putting aside the fact you don't actually need to provide them with anything, they have no right at all to be asking for things like your NI number or contact details of your employer. This will just give them information to allow them to harass you further.

Don't speak to Clair on the phone - unless anything drastically changes you'll be sending them one final letter and then complaints will be going off to the regulatory authorities.

Best

SnV

[cecilia]

Re: Cecilia PDL diary

Speedloan(Part of Albermarle and Bond)
Started approximately 2004 as cheque cashing, stopped cheque cashing a few months ago, and converted into a loan.
Interest paid to Albermarle and Bond from 2004 to 2013 £16,320
Loan £800
Owe £1120 including interest
Default charges £112
Monthly payments £112
Last payment beginning July 2013
Defaulted August 2013
Received text from Speedloan 2nd September
Wrote to Speedloan 4th September
Received letter in the post from Speedloan 7th September rejecting my offer.
Received letter in the post from Speedloan 18th September, asking me to contact them urgently, give bank account and debit card details,to set up direct debit.
Received text message from Speedloan 26th September to discuss account
Received default notice in the post from Speedloan 3rd October in normal post
Wrote to Speedloan 10th October
Received Notice of sum of arrears in the post from Speedloan 12th October in normal post
Received a letter in the post from Chantry collections re my speedloan dated 19th October, received 23rd October
Received a letter in the post from Chantry collections re my Speedloan dated 24th October received 28th October
Wrote to Chantry collections 7th November
Received Important notice from Chantry collections in the post re my Speedloan dated 5th November received 9th November
Received letter from Chantry collections in the post re my Speedloan dated 8th November received 11th November
Received letter in the post from Speedloan dated 13th November received 14th November
Received call from Clair Westbury at Speedloan 19th November asking me to send my I&E to put this matter to a close.
Received call from Clair Westbury at Speedloan 20th November asking me to send my I&E to put this matter to a close.
Resent to I&E to Speedloan 21st November.
Received letter from Speedloan 23rd November dated 22nd November.

Got this letter from Clair Westbury at Speedloan today, she called me on Tuesday and Wednesday this week.

Your complaint reference

Thank you for your letter dated 15th November which included your listed expenditure.

Unfortunately the information you have provided is insufficient for your offer of £24 a month to be accepted on a permanent basis.Specifically, you have not listed your individual creditor balances and your subsequent repayments to them. This information is part of the common financial statement.

As there is no standard template for a CFS, I have enclosed our form for you to complete and return. However if you would prefer to list your creditors, the outstanding balances owed and subsequent pament offers to them in a letter, then please feel free to do so. Please could you also clarify your expenditure for professional registration requirement of £267.50 is an annual or pro rata payment. I have attached a stamped address envelope to prevent any further costs to you. Alternatively you can email me at clair.westbury@albermarle.bond.com

As I advised in previous correspondence , once this information has been received at our office and your offer offer accepted, I will mark your complaintas closed and issue you with Final response letter which is required by the Financial Conduct Authority rules so that we can bring this matte to a close.

Yours sincerely

Clair Westbury

Speedloan 2nd Floor, 2 Burgage Square, Merchant gate, Wakefiled, WF12TS

The I&E form asks for Name, D.O.B, NI number , Home tel, Work tel, Mobile tel, Email, Employer name, Employer address,Occupation

Salary, Rent, Council tax, Electric, Water, Phone, Internet, TV licence, Clothing, Food, Credit card(payments per month, and repayment proposals ), Other ,

Payment Frequency

[cecilia]

Re: Cecilia PDL diary

Hi Cecelia

When you sent them your I&E forms did you send them via recorded delivery? If so do you still have the tracking numbers?

SnV

Hi SnV,

I sent everything recorded delivery. I have the tracking numbers somewhere, must look for them this weekend.

[SaltnVinegar]

Re: Cecilia PDL diary

Received this letter today from Speedloan. Lynne Truss would pull her hair reading this letter.

Your complaint reference:

I am writing in response to your recent letter of complaint dated 6th November 2013.

You have advised that you are experiencing financial difficulty and feel that your repayment offer of £24 per month has not been accepted as repayment towards your Speedloan despite sending a financial statement Chantry collections Ltd.

I have checked with our collections team who have confirmed that your offer of £24 was rejected on a permanent basis because your financial statement has not been received. However you were advised in a letter sent to you 24th October 2013 that your offer was accepted as an interim payment and would be accepted on permanent basis going forward once your financial statement had been received.

Please accept my apologies any inconvenience but we do still require evidence of your finances and as such request that your please forward your financial statement to us in order for your offer of repayment to be accepted on a permanent basis. If you prefer, you can email this to me at :clair.westbury@albermarleandbondplc.com to ensure safe receipt. Once your financial statement has been received by at our office and your offer accepted, I will mark your complaint as closed and issue you with Final Response letter which is required by Financial Conduct Authority rules so that we can bring this matter to a close.

I hope this puts your mind at rest and you are satisfied with this outcome. If you would like to your're your complaint further , please let me know; you can phone me on 01924 203077.

Yours sincerely

Clair Westbury
Compliance Officer

Speedloan Finance Ltd, 2 Burgage Square, Merchant Gate, Wakefield WF1 2TS

Hi Cecelia

When you sent them your I&E forms did you send them via recorded delivery? If so do you still have the tracking numbers?

SnV

[cecilia]

Re: Cecilia PDL diary

Pounds to Pocket

Started May 11, have reloaned with them several times.Paid off four loans.
May 11 loan £400
Interest £323.01
Reloaned September 11
loan £1200
Interest £987.41
Reloaned November 2011
Loan £1150
Interest £975.25
Reloaned October 2012
Loan £1150
Interest £1052.24
Last paid beginning August 2013
Defaulted August 2013
Received email from Pounds to Pocket 28th August
Sent email to Pounds to Pocket 28th August explaining circumstances and offering repayment plan.
Received email from Pounds to Pocket 29th August I&E
Sent email to Pounds to Pocket 30th August I&E
Received email from Pounds to Pocket 30th August
Last paid beginning August 2013
Defaulted August 2013
Received text from Pounds to Pocket 3rd September
Received email from Pounds to Pocket 18th Septemberpayment reminder
Received email from Pounds to Pocket payment reminder 21st September
Received email from Pounds to Pocket Notice of Default sums 25th September
Received email from Pounds to Pocket 26th September Notice of Arrears
Received text from Pounds to Pocket 26th September, to clear outstanding balance, before reported to credit bureau.
Received text from Pounds to Pocket 2nd October asking me to call 0800 to cure my outstanding balance before reported to credit bureau
Received notice of arrears from Pounds to Pocket 2nd October in the post
Received notice of Overdue payment from Pounds to Pocket 2nd October in the post
Received notice of arrears from Pounds to Pocket 12th October in the post
Received notice of default from Pounds to Pocket 16th October in the post
Received voicemail to call Pounds to Pocket on 0800 on 17th October
Received email from Pounds to Pocket payment reminder 23rd October
Received email from Pounds to Pocket payment reminder 26th October
Received notice of default sums Pounds to Pocket 31st October
Received notice of arrears from Pounds to Pocket 31st October
Received notice of acceleration Pounds to Pocket 2nd November
Received account severely past due letter in the post from Pounds to Pocket dated 10th November, received 14th November

Received this from Pounds to Pocket today

Account Number
Loan ID
Loan Amount :£1,146.66
Amount in Default :£1,478.55

Account Severely Past Due

AMOUNT IN DEFAULT:£1,478.55

TAKE NOTICE: Your account with Pounds to Picket is severely past due despite repeated requests for payments.

If we do not receive payment or a response from you with alternate arrangements within 7 days of the date you receive this email, your account may be transferred to a third party debt recover agency and subject to

. The sanctioning of a doorstep collections agent

PAYMENT OFFER: In order to avoid the above , Pounds to Pocket can offer you the following repayment plan:

Payment 1 £246.43 27th November 2013
Payment 2 £246.43 25th December 2013
Payment 3 £246.43 29th January 2014
Payment 4 £246.43 26th February 2014
Payment 5 £246.43 26th March 2014
Payment 6 246.43 30th April 2014

Please call our collections department to discuss this payment plan. If accepted collections activities will cease as long as payments are made accordingly.

To accept a monthly payment of £246.43 over the next 6 months call 08000163120 today!

Pay back your overdue balance today and you may benefit on future loans!
1.May qualify for higher loan amounts
2. Cash within 10 minutes of approval
3.Easy application

Sincerely

Cameron Wright Collections Manager

483 Green Lanes London N13 4BS

P.S- Did you know that most of our customers who paid back their loans on time are now eligible for additional loans?

[cecilia]

Re: Cecilia PDL diary

Speedloan(Part of Albermarle and Bond)
Started approximately 2004 as cheque cashing, stopped cheque cashing a few months ago, and converted into a loan.
Interest paid to Albermarle and Bond from 2004 to 2013 £16,320
Loan £800
Owe £1120 including interest
Default charges £112
Monthly payments £112
Last payment beginning July 2013
Defaulted August 2013
Received text from Speedloan 2nd September
Wrote to Speedloan 4th September
Received letter in the post from Speedloan 7th September rejecting my offer.
Received letter in the post from Speedloan 18th September, asking me to contact them urgently, give bank account and debit card details,to set up direct debit.
Received text message from Speedloan 26th September to discuss account
Received default notice in the post from Speedloan 3rd October in normal post
Wrote to Speedloan 10th October
Received Notice of sum of arrears in the post from Speedloan 12th October in normal post
Received a letter in the post from Chantry collections re my speedloan dated 19th October, received 23rd October
Received a letter in the post from Chantry collections re my Speedloan dated 24th October received 28th October
Wrote to Chantry collections 7th November
Received Important notice from Chantry collections in the post re my Speedloan dated 5th November received 9th November
Received letter from Chantry collections in the post re my Speedloan dated 8th November received 11th November
Received letter in the post from Speedloan dated 13th November received 14th November

Received this letter today from Speedloan. Lynne Truss would pull her hair reading this letter.

Your complaint reference:

I am writing in response to your recent letter of complaint dated 6th November 2013.

You have advised that you are experiencing financial difficulty and feel that your repayment offer of £24 per month has not been accepted as repayment towards your Speedloan despite sending a financial statement Chantry collections Ltd.

I have checked with our collections team who have confirmed that your offer of £24 was rejected on a permanent basis because your financial statement has not been received. However you were advised in a letter sent to you 24th October 2013 that your offer was accepted as an interim payment and would be accepted on permanent basis going forward once your financial statement had been received.

Please accept my apologies any inconvenience but we do still require evidence of your finances and as such request that your please forward your financial statement to us in order for your offer of repayment to be accepted on a permanent basis. If you prefer, you can email this to me at :clair.westbury@albermarleandbondplc.com to ensure safe receipt. Once your financial statement has been received by at our office and your offer accepted, I will mark your complaint as closed and issue you with Final Response letter which is required by Financial Conduct Authority rules so that we can bring this matter to a close.

I hope this puts your mind at rest and you are satisfied with this outcome. If you would like to your're your complaint further , please let me know; you can phone me on 01924 203077.

Yours sincerely

Clair Westbury
Compliance Officer

Speedloan Finance Ltd, 2 Burgage Square, Merchant Gate, Wakefield WF1 2TS

[cecilia]

Re: Cecilia PDL diary

Well done so far. Looking good!

Thanks SnV - take the credit lol. You've been great helping, thanks buddy

Long journey Niddy.

[cecilia]

Re: Cecilia PDL diary

Excellent! So all thats left for you to do is set up the standing order and then send them notification that the payment is set up, tell them when it commences and thanking them for agreeing to your payment arrangement.

As for Canada - most of these companies are actually based in the US/Canada, but use UK 'office' addresses to register their businesses in the UK. I suspect the reason it took so long to get a reply is the UK office is most likely just a forwarding address.

Best
SnV

Will do SnV,

I am not sure whether sometimes their call centres are diverted,as sometimes staff had American or Canadian accents.

[Never-In-Doubt]

Re: Cecilia PDL diary

Well done so far. Looking good!

Thanks SnV - take the credit lol. You've been great helping, thanks buddy

[SaltnVinegar]

Re: Cecilia PDL diary

Absolutely, it is a result with Swiftsterling. Remember the last contact I had with them before I received the letter yesterday, was the phone call insisting I speak to them. Then we sent off your lovely letter.

Interested in how the letter was posted from Canada.

Excellent! So all thats left for you to do is set up the standing order and then send them notification that the payment is set up, tell them when it commences and thanking them for agreeing to your payment arrangement.

As for Canada - most of these companies are actually based in the US/Canada, but use UK 'office' addresses to register their businesses in the UK. I suspect the reason it took so long to get a reply is the UK office is most likely just a forwarding address.

Best
SnV

[cecilia]

Re: Cecilia PDL diary

Ok so sounds like a result! Unless something has changed?

Absolutely, it is a result with Swiftsterling. Remember the last contact I had with them before I received the letter yesterday, was the phone call insisting I speak to them. Then we sent off your lovely letter.

Interested in how the letter was posted from Canada.

[cecilia]

Re: Cecilia PDL diary

Thats very kind of you both but not really true as its all credit to Cecilia to have the courage to stand up and not be bullied by these companies. All we can do in the forum is use our experience to convey whats 'modus operandi' for these companies and how to respond. Its up to those who look for advice to then take that and have the confidence to respond with our suggestions.

What I'm grateful for is those who are prepared to share their experiences so this can be fed back to the OFT and other campaigners to demonstrate that the behavior we see on a regular basis here is not 'isolated incidences' but is, in fact, business as usual.

Fingers crossed for Cecilia though that we'll have all these companies on either payment arrangements or the back foot very soon.

Best
SnV

Thanks SnV,

I agree, the OFT, and campaigners like Stella Creasy need to be kept aware of what is going on, I am all for that. It looks like it is 3 down so far four more to go.

[SaltnVinegar]

Re: Cecilia PDL diary

Yes, I made that proposal to them SnV.

Ok so sounds like a result! Unless something has changed?