Originally posted by Flossy
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Following your PM, I've now found your thread but as it's very long, I'm only going from the last few posts..... so if I miss the bleedin' obvious, someone please tell me....

Even though you suspect that your letter may have crossed with Cabot's it would certainly do no harm to send a request under CPUTR but it must be headed up as a formal complaint. Make sure your name, address and reference number are on the top and send it by rec. delivery. If they have already set solicitors onto you, then the same needs to go to them as well in order to fend off court papers from landing.
The link is here:
Our Templates | CPUTR (Unenforceability) Templates | Final Response - CPUTR (LiP)
They will then need to address your complaint without being misleading. Thus usually means that they fluff around the issue rather than answering you directly but whatever fluff they use will tell us which way they're leaning.
Hope that helps....

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