1 February 2012 - MBNA CCA received

8 June 2012 - New CCA received

2 CCA's - One UE and one EN!
28 June 2012 - Sent PT letter
13 July 2012(was June not July!!!) - Letter received from Arden:-
Thank you for your letter dated 25 July 2012.
We are presently investigating the comments you have raised and a full response will be sent to you shortly.
In the meantime, please find enclosed our formal complaints procedures which details how we will deal with your complaint.
16 July 2012 - (received today 20 July 2012) -
I refer to your letter dated 13 July 2012. I have reviever your account and investigated the concerns and the issues you have raised.
In accordance with the CCA, Regulation 3 (2), it expressly states that a copy need not be an exact copy as the creditor or owner may not have preserved a copy of the executed agreement. The requirement allows us not to provide an exact copy, a carbon photocopy or microfiche copy and we can therefore provide a reconstituted copy.
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Goes on to say that they believe the debt remains enforceable in a court of law and will continue to request payment towards the outstanding balance £5,497.
We consider your complaint closed if we have not heard from you within 8 weeks.
We are responding to your enquiry in respect of a loan with Britannica SARL - MORTLAKE on behalf of Moorgate Loan Servicing.
Any advice as to what to do next after the above letter from Arden.. ?
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