Clairebear's UE Diary

[Clairebear]

Re: Clairebear's UE Diary

Hmmmmm ok.........

'I like to keep any financial problems i have to myself as i don't want my family to worry which i know they would. So you can imagine how upset i am hearing that they not only called my elderly Mother when they have my correct details but proceeded to tell her who they were, making it clear they are chasing a debt. Having to explain to my Mother why debt collectors have now started to call her has not only caused serious embarrassment but also a family rift as she's now worrying debt collectors are going to come knocking on her door and it's all down to me. She's unwell and has been told by the Doctor to avoid stress but this situation has substantially hindered her progress. I now find myself having to try and build bridges with my family, a situation that i should never have been put in but Credit Solutions have,'

Yeah i believe i was living there when i first took it out (not sure i gave them the phone number) but changed my address with them a few years ago now.

[garlok]

Re: Clairebear's UE Diary

Flipping eck it seems there is no end to the help provided on this site!

If at all possible Henry, the answer is no there is not here on AAD. We do not always get it right and the outcome is not always what we would have wished, but the debtor is numero uno here and long may it last.

regards
Garlok

[Never-In-Doubt]

Re: Clairebear's UE Diary

Thanks Niddy. I'm trying not to feel to crappy as that's exactly what they want but Its actually really upsetting me now that there bothering my Mom. She said she'll call me straight away if she gets another one so i'll let you know.

This is why it is a direct breach of legislation, ideally your mum could complain (via me of course) and seek compo - especially as she never knew you were in debt thus causing you severe embarassment and family problems.... hint hint

Can I check, did you ever have the debt at your mums ie did you ever give them that number or live at your mums address with the debt?

[Clairebear]

Re: Clairebear's UE Diary

Thanks Niddy. I'm trying not to feel to crappy as that's exactly what they want but Its actually really upsetting me now that there bothering my Mom. She said she'll call me straight away if she gets another one so i'll let you know.

[Henryhatter]

Re: Clairebear's UE Diary

Ok, if they call again please let me know and i'll ring for you and get it to stop once and for all

Flipping eck it seems there is no end to the help provided on this site!

[Never-In-Doubt]

Re: Clairebear's UE Diary

Ahhhhhh she's had another call!! Well actually a text message on the land line asking for me to call them back. She called them and told them i do not live there and she hasn't heard off me for 12 months so doesn't know where i am. They've told her they'll take her details off the system but it will take up to 24 hours.

Ok, if they call again please let me know and i'll ring for you and get it to stop once and for all

[Clairebear]

Re: Clairebear's UE Diary

Ahhhhhh she's had another call!! Well actually a text message on the land line asking for me to call them back. She called them and told them i do not live there and she hasn't heard off me for 12 months so doesn't know where i am. They've told her they'll take her details off the system but it will take up to 24 hours.

[Never-In-Doubt]

Re: Clairebear's UE Diary

The generic one is here, ---> Free Number to Issue Creditors

If you'd like a unique dedicated one, no probs - just say and i'll sort you one out by the weekend.....

[Clairebear]

Re: Clairebear's UE Diary

Its all part of the embarrassment factor and needs looking into, we'll speak to Which about a super-complaint on this front, it's on my very very long list of to-do items so please bear with me

I think that's a very good idea. After all not only are they trying to put pressure on the 'debtor' and embarrass them but it causes worry to those they call. People may worry that there son/daughter is in debt and also think they'll have bailiffs etc knocking on there door causing undue panic. It's not on, they really need a good !

The decoy number sounds perfect thank you, i'll send you a PM.

[Never-In-Doubt]

Re: Clairebear's UE Diary

Ok just called OFT and told them what's happened. She seems to think they can try any old numbers/address that they have on file for me but now they've been told I'm not there etc they shouldn't call again. If they do i can call them back and put a complaint in. I also asked if they were allowed to tell people who they are when they call because it's obliviously a DCA and so there letting people know my business. She suggested that i called the ICO to see if they can do that or not .

Just called the ICO but there on strike!! I'll try again tomorrow

The DCA can try old numbers etc, until you inform them you're no longer there however if for any reason you then ignore them for a period of time, they can revert back to older numbers etc previously used.

Its all part of the embarassment factor and needs looking into, we'll speak to Which about a super-complaint on this front, it's on my very very long list of to-do items so please bear with me

In the meantime, if you want a dedicated numebr to give out, send me a PM and i'll sort you out with one for a few months till the calls cease..... (free)!

[Clairebear]

Re: Clairebear's UE Diary

Cheers Garlok, i'll have a fiddle with it, see what i can come up with.

[Clairebear]

Re: Clairebear's UE Diary

They're not that useful are they really. That's why i questioned her, because i know they've got my details so it seems like there trying to put pressure on me by calling my mother! I didn't want to push it too much as i haven't got a clue really and they are the one's who are supposed to know!

[garlok]

Re: Clairebear's UE Diary

Agreed and I would consider firstly a suitably modified version of this:-

>Templates - Harassment

regards
Garlok

[Pixie]

Re: Clairebear's UE Diary

I agree Garlok.

It's not as if they're trying to locate Clairebear as they already know where she is. Sounds like harassment to me.

[garlok]

Re: Clairebear's UE Diary

Hi Claire,

The Office of Faffing and Twaddle is pretty useless, What is acceptable and what is not is clearly defined in their own guidelines for debt collection to which CSL have to sign up to to hold a credit licence.

It is not acceptable and I understand in any case they know your address as they have sent correspondence already yes? Therefore they are out of line and a formal complaint is possible as they are under the guidelines unfit to hold a credit licence.

Proves again just how unfit for purpose the OFT is.

regards
Garlok