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  • Re: Grassy_K's Unenforceability Diary

    Hi Grassy

    Ok so whatever happens, we need to give Arc Europe something to think about, other than issuing a claim and hoping to get a default judgement. Send off the letter below and then we can follow this up with another letter addressing the 'Letter before Action' which is effectively what they have sent you.

    Note that the content of the letter below makes broad assumptions as you've not been able yet to find all the information I've asked for, so you need to be aware that if theres any statements below that are not correct that it may prejudice you and assist them in painting you in a bad light.

    <Start of letter>

    FORMAL COMPLAINT - Please do not ignore this letter

    Account # [xxxxxx] <--EDIT WITH DETAILS-->

    Dear Sir/Madam

    I am writing to you with regard to the above account that you allege I have with your company.

    Please note that ALL correspondence with regard to this account should now be placed in writing only.
    I will not discuss the above accounts with you over the phone, and any attempt to contact me by telephone will be considered harassment.

    I wish to make a formal complaint in relation to the above loan and how it was sold to me as it has resulted in me suffering serious financial hardship and becoming unfairly indebted.

    I would not have suffered such detriment had Quickquid complied with the relevant consumer credit laws in relation to my individual circumstances, in particular:

    1) Quickquid failed to properly assess my creditworthiness when they lent me money contrary to section 55B of the Consumer Credit Act 1974.

    2) The representative APR and true costs of the borrowing was not made clear to me. This is unfair and contrary to the Advertising Regulations and the Consumer Protection from Unfair Trading Regulations.

    3) Quickquid also failed to provide me with the proper statutory pre-contractual information before I entered into the loan – including a clear explanation of the consequences of missing a payment, and default charges.

    4) Quickquid also failed to provide me with adequate pre- contractual explanations on the suitability of payday loans in relation to particular types of use, and how much I would really have to pay and what would happen to me if I was unable to do so.

    Had I been aware of the above information, I would not have taken out this product, and, because of these failures, I have been significantly prejudiced and have suffered financial loss & hardship.

    The status of the loan is as follows:

    Account # [xxxxxx] I borrowed £xxx on xx/xx/xxxx and to date I have repaid £xxx

    I would really like to settle this complaint amicably, and respectfully remind you not just of the failures above but also of your companies obligations to treat customers with forbearance as per FCA CONC guidelines, specifically with regard to freezing interest and charges on the accounts of those suffering financial hardship. I should also remind you that the above failures will be brought to the Courts attention should you issue a claim.

    With all of the above in mind, as I have already repaid back the capital on the loans mentioned above, plus interest, I would suggest it is in the best interest of all parties for you to close the above account.

    If you are not prepared to do so please explain why, within the statutory 8-week period, so I can take my complaint to the relevant regulatory authorities, including, but not limited to the FCA.

    I remind you of my request to keep all correspondence with regard to these accounts in writing, and look forward to receiving your written response shorty.

    Yours sincerely

    Grassy K
    "I fear all we have done is to awaken a sleeping giant and fill him with a terrible resolve."

    The consumer is that sleeping giant.!!



    I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

    If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

    Comment


    • Re: Grassy_K's Unenforceability Diary

      Thanks very much for your help SnV, I shall check my records and amend the letter accordingly, then send it.

      I noted that their missive was "could" and "if", not "will" , but still, better safe than sorry.

      Comment


      • Re: Grassy_K's Unenforceability Diary

        Originally posted by Grassy_K View Post
        Thanks very much for your help SnV, I shall check my records and amend the letter accordingly, then send it.

        I noted that their missive was "could" and "if", not "will" , but still, better safe than sorry.
        Hi Grassy

        Please send this letter as a matter of urgency, preferably today. Although that letter is not headed as a Letter Before Action (LBA), it needs to be treated as such due to the wording. Although they have said could and they have missed out key terms as prescribed by pre-action protocol, they may still fancy chancing their arm at getting a default judgement.

        You want to present enough doubt on QQ's standard operating practices, that they will not want to take that risk.

        Once you have sent that letter, you then need to follow that up with the LBA template, but you should give them a couple of days to receive the first, hence the need for getting that initial complaint off as a matter of urgency.

        Best
        SnV
        "I fear all we have done is to awaken a sleeping giant and fill him with a terrible resolve."

        The consumer is that sleeping giant.!!



        I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

        If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

        Comment


        • Re: Grassy_K's Unenforceability Diary

          Originally posted by SaltnVinegar View Post
          Hi Grassy

          Please send this letter as a matter of urgency, preferably today. Although that letter is not headed as a Letter Before Action (LBA), it needs to be treated as such due to the wording. Although they have said could and they have missed out key terms as prescribed by pre-action protocol, they may still fancy chancing their arm at getting a default judgement.

          You want to present enough doubt on QQ's standard operating practices, that they will not want to take that risk.

          Once you have sent that letter, you then need to follow that up with the LBA template, but you should give them a couple of days to receive the first, hence the need for getting that initial complaint off as a matter of urgency.

          Best
          SnV
          Will get it sent tomorrow then. Thanks again.

          Comment


          • Re: Grassy_K's Unenforceability Diary

            Send letter to-day if poss
            I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

            If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

            Comment


            • Re: Grassy_K's Unenforceability Diary

              Hi Grassy

              Did you get that letter sent off?
              "I fear all we have done is to awaken a sleeping giant and fill him with a terrible resolve."

              The consumer is that sleeping giant.!!



              I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

              If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

              Comment


              • Re: Grassy_K's Unenforceability Diary

                Hi Grassy

                Don't want to be a Nag, but I'm going to be

                Have you sent that letter off? If not you're leaving yourself open to encouraging Arc to issue a court claim hoping for a default judgement. If they issue a claim, because of the lack of paperwork you have, its going to be tough to defend, so prevention is better than cure......

                Best
                SnV
                "I fear all we have done is to awaken a sleeping giant and fill him with a terrible resolve."

                The consumer is that sleeping giant.!!



                I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

                If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

                Comment


                • Re: Grassy_K's Unenforceability Diary

                  Originally posted by SaltnVinegar View Post
                  Hi Grassy

                  Don't want to be a Nag, but I'm going to be

                  Have you sent that letter off? If not you're leaving yourself open to encouraging Arc to issue a court claim hoping for a default judgement. If they issue a claim, because of the lack of paperwork you have, its going to be tough to defend, so prevention is better than cure......

                  Best
                  SnV
                  Apologies, work's been manic - here's my little update. ARC replied speedily to the letter and kinda distanced themselves from the issue saying it is Quickquid's issue because they still own the debt, and they are 'just agents for them' or words to that effect.

                  They put the account on hold for 30 days and passed the complaint to Quickquid who sent an amazingly instant rebuttal, copy of electronic contract with relevant bits highlighted and so on, claim for refund of interest is denied. So we are at stalemate. I've another 15 days or so left of the account being on hold.

                  Comment


                  • Re: Grassy_K's Unenforceability Diary

                    Originally posted by Grassy_K View Post
                    Apologies, work's been manic - here's my little update. ARC replied speedily to the letter and kinda distanced themselves from the issue saying it is Quickquid's issue because they still own the debt, and they are 'just agents for them' or words to that effect.

                    They put the account on hold for 30 days and passed the complaint to Quickquid who sent an amazingly instant rebuttal, copy of electronic contract with relevant bits highlighted and so on, claim for refund of interest is denied. So we are at stalemate. I've another 15 days or so left of the account being on hold.
                    Can you post up the letter that QQ sent pls (removing personal info)?
                    "I fear all we have done is to awaken a sleeping giant and fill him with a terrible resolve."

                    The consumer is that sleeping giant.!!



                    I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

                    If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

                    Comment


                    • Re: Grassy_K's Unenforceability Diary

                      Here it is in all its glory.

                      Dear Scum,
                      Customer # xxxxx

                      Thank you for contacting QuickQuid. The contents of your email were duly noted. We apologise if there was any delay in responding to your complaint.

                      Your query raised several questions on what loan affordability is based on and what statutory checks are processed before assessing credit approval. Please be advised of the following information in relation to your query:

                      -We processed a credit check, the search id: {xxxxxxx} confirms one of the affordability checks that were ran. You can find additional information on checks by contacting Callcredit which is one of the Credit Reporting Agencies we use.

                      -We also run various checks, which include but are not limited to, affordability assessment based on current financial commitments, as well as verifying any personal details provided on the application.

                      -After the application was submitted, we send our customers an email which contains the pre-contractual agreement and also contains a hyperlink that leads to an audio version for your convenience.

                      -Prior to making a lending decision, your loan application is reviewed and all of the information discussed above is analyzed and taken into consideration.

                      -Once that information is reviewed, we make a decision and subsequently contact the consumer to advise of the final credit decision.

                      -The contractual agreement advised the amount of APR that would be assessed should the full amount of the credit limit be taken and if the minimum monthly repayment is paid on each payment date. This information is provided prior to signing the contractual agreement.

                      After careful review of your account and the information you submitted at the time of your application, we have determined that we diligently followed our processes and conducted a credit and affordability assessment on each credit application that was granted. Furthermore, your request for a refund on the charges and fees associated with your loans has been denied. Please find a copy of the contractual agreement attached to this email.

                      If you have any queries, our Final Resolution Department is here to help.


                      Kind Regards,

                      Evan

                      Comment


                      • Re: Grassy_K's Unenforceability Diary

                        Originally posted by Grassy_K View Post
                        Apologies, work's been manic - here's my little update. ARC replied speedily to the letter and kinda distanced themselves from the issue saying it is Quickquid's issue because they still own the debt, and they are 'just agents for them' or words to that effect.
                        Hi Grassy

                        Can you also post up the letter that Arc sent please, or what they said exactly.

                        Depending on what they have subsequently stated they may not have had any legal basis to make threats of court action.........
                        "I fear all we have done is to awaken a sleeping giant and fill him with a terrible resolve."

                        The consumer is that sleeping giant.!!



                        I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

                        If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

                        Comment


                        • Re: Grassy_K's Unenforceability Diary

                          We are writing in response to your recent letter.

                          At this stage, we believe it will be helpful to confirm our standing in this matter. We are ARC (Europe) Ltd, a debt recovery agency, to whom this account was passed on 10 July 2015 with instructions to contact you and arrange for repayment of the balance which remains outstanding to our client.

                          We have not purchased this debt nor have we taken legal assignment. We are acting as appointed agents under instruction from our client. We therefore do not own this account and do not have the authorisation to close this account and/or write-off the balance.

                          As we were not involved in the formation of the loan agreement you have with our client, we are therefore not responsible for responding to your complaint. We have placed this account on hold and forwarded your email to our client in order for them to log your complaint and respond accordingly.

                          In the event that we remain instructed on this matter once our client has responded to your complaint, we will contact you in writing as per your request.

                          Yours Sincerely, Blah blah

                          Comment


                          • Re: Grassy_K's Unenforceability Diary

                            Originally posted by Grassy_K View Post
                            We are writing in response to your recent letter.

                            At this stage, we believe it will be helpful to confirm our standing in this matter. We are ARC (Europe) Ltd, a debt recovery agency, to whom this account was passed on 10 July 2015 with instructions to contact you and arrange for repayment of the balance which remains outstanding to our client.

                            We have not purchased this debt nor have we taken legal assignment. We are acting as appointed agents under instruction from our client. We therefore do not own this account and do not have the authorisation to close this account and/or write-off the balance.

                            As we were not involved in the formation of the loan agreement you have with our client, we are therefore not responsible for responding to your complaint. We have placed this account on hold and forwarded your email to our client in order for them to log your complaint and respond accordingly.

                            In the event that we remain instructed on this matter once our client has responded to your complaint, we will contact you in writing as per your request.

                            Yours Sincerely, Blah blah
                            Ok so based on their own admission they should not have been making threats of court action. As they have no legal assignment of the debt, they cannot make a court claim against you - only the legal assignee of the debt (that is currently the original creditor currently in your case) can do that!

                            If you get any more letters from Arc then you can ignore them until such time they tell you they have been given assignment of the debt.

                            Apologies if I asked this before - when was this alleged account opened?
                            "I fear all we have done is to awaken a sleeping giant and fill him with a terrible resolve."

                            The consumer is that sleeping giant.!!



                            I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

                            If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

                            Comment


                            • Re: Grassy_K's Unenforceability Diary

                              Originally posted by SaltnVinegar View Post
                              Ok so based on their own admission they should not have been making threats of court action. As they have no legal assignment of the debt, they cannot make a court claim against you - only the legal assignee of the debt (that is currently the original creditor currently in your case) can do that!

                              If you get any more letters from Arc then you can ignore them until such time they tell you they have been given assignment of the debt.

                              Apologies if I asked this before - when was this alleged account opened?
                              Thanks very much SnV - alleged account was opened in late 2012, from memory. Originally as a bog standard payday loan and then it went to Flexcredit.

                              I will sit tight, keep my head down and ignore.

                              Comment


                              • Re: Grassy_K's Unenforceability Diary

                                Good luck k grassy x
                                if you do it today and you like it you can always do it again tomorrow


                                I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

                                If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

                                Comment

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