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  • #31
    Re: EDF Mis-Selling Compensation

    Originally posted by Beefy1976 View Post

    I know mistakes happen, but this many? I find it hard to believe.
    I don't! I'm having similar problems with Scottish Power making mistake after mistake (though not miss-selling)...saying one thing then doing something else.
    Let your smile change the world but don't let the world change your smile

    I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

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    • #32
      Re: EDF Mis-Selling Compensation

      I used to be with Scottish Power for a number of years and all was fine - I had an issue with them failing to keep an appointment and left as their customer service was appalling.

      I think all energy suppliers are the same to be honest - Any thing out the ordinary and it all falls apart.

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      • #33
        Re: EDF Mis-Selling Compensation

        Originally posted by Pixie View Post
        I'm having similar problems with Scottish Power making mistake after mistake (though not miss-selling)...saying one thing then doing something else.
        You're not alone Pixie. It seems that 1,000 customers per week complain to the Energy Ombudsman about a problem with their utility supplier. That's a lot of unhappy customers.

        http://www.bbc.co.uk/news/business-28286260

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        • #34
          Re: EDF Mis-Selling Compensation

          Well they have come back and upped their offer to £200. Any advice on whether to accept that and run or carry on the fight. Any input would be gratefully received.

          Thanks,
          Beefy

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          • #35
            Re: EDF Mis-Selling Compensation

            Only you can decide that Beefy....
            Let your smile change the world but don't let the world change your smile

            I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

            If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

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            • #36
              Re: EDF Mis-Selling Compensation

              Final update on this one - I have settled on compensation of £250 which they have paid out already.

              Many thanks for all your help and advice.

              Beefy

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              • #37
                Re: EDF Mis-Selling Compensation

                Well done you

                Now change to another energy supplier out of spite

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