EDF Mis-Selling Compensation

[Pixie]

Re: EDF Mis-Selling Compensation

I'm following your thread with interest Beefy.

I'm having problems with Scottish Power, not mis-selling but a long catalogue of errors and incompetence. I'm in the process of doing some calculations (why do energy companies never make them easy) and then I'll be sending a long letter of complaint. I'll post a thread about it when I've sent the letter.

[Beefy1976]

Re: EDF Mis-Selling Compensation

Quick update...

They called today to say that everything was resolved in terms of my account.

First Utility have confirmed they had listed my meter type on the national database as pre - payment which is why I couldn't switch to them.

Then there was a further issue as they have messed my entire account and deleted all my bills! It looks like I have a very healthy credit balance when I haven't.

They are going to sort that and call me back tomorrow.

The question is now about compensation - I think they are going to stick to the £100. Do you think this is adequate for everything they have done or should I try and push for more?

Cheers,
Beefy

[PlanB]

Re: EDF Mis-Selling Compensation

The question is now about compensation - I think they are going to stick to the £100. Do you think this is adequate for everything they have done or should I try and push for more?

Hell yes. You're in the driving seat now. They've admitted their catalogue of errors.

Get them to put all those cock-ups in writing before you broker a deal. If you take your complaint to the FOS* they'll have to pay £500 (maybe more?) for the investigation. They'll know that so it's in their best interests to make you happy.

* Edit: that should be the 'Ombudsman Services - Energy' not the FOS http://www.ombudsman-services.org/energy.html

[Beefy1976]

Re: EDF Mis-Selling Compensation

Thanks for your advice as always. I did think about sar'ing them if they didn't play ball. Kind of curious to see what they actually have on file. I'll let you know what they say tomorrow.

Thanks again.

[Beefy1976]

Re: EDF Mis-Selling Compensation

Just another question - Does the FOS cover energy companies?

I want to make sure I say the correct things so they know I have done my research.

Beefy

[PlanB]

Re: EDF Mis-Selling Compensation

Does the FOS cover energy companies?

I want to make sure I say the correct things so they know I have done my research.

My mistake I meant the Ombudsman Services - Energy (not the FOS) here http://www.ombudsman-services.org/energy.html

Give them a call for a chat tomorrow, I find them very helpful.

[Beefy1976]

Re: EDF Mis-Selling Compensation

You're a star - Thank you so much.

[cymruambyth]

Re: EDF Mis-Selling Compensation

From Planb's link it's the ombudsman services that cover gas and electricity

[Beefy1976]

Re: EDF Mis-Selling Compensation

Well, they failed to call at all.

I will see if they do tomorrow. Energy companies are an utter joke they really are.

[PlanB]

Re: EDF Mis-Selling Compensation

they failed to call at all..

You don't want a call. You want a letter so you've got a proper paper trail for the ombudsman. In fact I would suggest that you contact EDF to ask for all future communication to be in writing.

[Beefy1976]

Re: EDF Mis-Selling Compensation

That's my plan if they call tomorrow.

It amazes me though how then can fail at every step of the way.

[PlanB]

Re: EDF Mis-Selling Compensation

Whatever compensation is agreed you want it paid to you by cheque not as a credit on your electricity account - unless you prefer the latter option which should reduce your monthly direct debits instead.

[Beefy1976]

Re: EDF Mis-Selling Compensation

Thanks PlanB as always - I will ask for a cheque as I like to over pay my direct debits as I can get cash back with my 123 account. I also like to have a good credit balance ready for the winter.

They called today and said their computers were down yesterday so she couldn't get my number. They have upped their offer to £150 - I advised that I didn't think that was sufficient as there are still unanswered questions and that they had effectively locked me into a contract without my knowledge on top of everything else they have admitted to. She said they wont increase it any further and that the next step would be 'deadlock' with the ombudsmen which they would instigate and send over their files. I explained what I intended to do re asking for everything in writing and sending a SAR so I could appeal to the ombudsmen with the full details.

She asked how much it would take for me to accept a compensation payment in resolution to my complaint!

She is going to speak to her manager and call back on Monday - So we will see what she comes back with. I have a figure that I will accept, if not I will take it all the way just to cause them the same level of grief they have caused me.

Until Monday...

[Pixie]

Re: EDF Mis-Selling Compensation

Doesn't it feel good to fight back?

[Beefy1976]

Re: EDF Mis-Selling Compensation

Very much so - They are a bunch of cowboys, they really are!

After everything being sorted and being assured my direct debit was set at the agreed amount, they send me an email this morning saying they have reduced it to £50 per month!!

I know mistakes happen, but this many? I find it hard to believe.