This is a bit of EU legislation which actually works, you may need to shout a bit, but it is EU law, just a lot of peeps don't know about it.
http://europa.eu/youreurope/citizens...r/index_en.htm
It applies to any delay over 3 hours within Europe
http://europa.eu/youreurope/citizens...r/index_en.htm
It applies to any delay over 3 hours within Europe
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