Car bought on finance and showing problems

[seaside girl]

Diana may I ask you please, what should I do about the payments coming out of my bank? Should I let them carry on or cancel?

I have again redrafted the letter, but it could be too long and drawn out rather than, stating only the legal facts. The letter does not either make reference to giving me compensation which I feel I am due, as I don't understand that side of things much.

I do have a recording of his phone call this morning admitting all fault, although he does not know that.

[seaside girl]

Thanks Diana, I was going to let the insurance end as it finishes on 30th October, but I can renew it if you advise to do so. It could be over £300 should I do it monthly?

Would this independent inspection need to be done in the Chapelhouse garage, they could not take it to their own garage could they legally?

The registration certificate from the DVLA states:

No. of former keepers 1
1. declared new at first registration

The date of first registration is 23.6.2020 and I bought it on 28.9.2020 as a new car that had been used as a demo car, hence the price was reduced.
When the finance company got involved, the dealership told me that the finance company classed it as a 'used car' and because of that they put the payments up slightly per month.

[Joanna Connolly Solicitors]

just went to collect some things from the car in the garage car park. . . . They wanted to know why I was not going to come back for it. Will have to email them now and reject it.

It would be wise not to cancel your car insurance until this issue has been resolved. The vehicle may be in the garage's car park but that doesn't mean it won't get damaged or stolen.

Have you considered an independent Vehicle Inspection (Mechanical/Forensic) Report etc?

You mentioned there was a discrepancy with the mileage recorded on the paperwork and the actual vehicle, but it's not clear whether you were told you were buying a new vehicle (with mileage below 200) or a demo vehicle. What does DVLA have registered?

Di

[seaside girl]

I would be interested to know if anybody on the forum could suggest a no win no fee claim company, to assist me to deal with this please, based on this situation. I do however need to reject the car in writing today or tomorrow.

[seaside girl]

Hi no I have no faith in them whatsoever and cannot honour their word. No trustworthy mechanic would send a car out with the faults this had, I could not believe it when he admitted he knew it had more faults. I had a car which could cut out at any moment and had no working airbags. I definitely don't want that car back and would never feel comfortable going back as a customer. He said the car is fine now and all checked and I told him it should have been checked before I bought it.

[Timewilltell]

The choice is yours. Either hold out for a big enough comp to offset any further issues, or reduce loses if you/when you come to sell it. Or just carry on and reject car.

it’s down to whether you have faith in them to honour their word, Trust the vehicle etc ?

[seaside girl]

The Group Aftersales Manager has just phoned me from Chapelhouse Motors, 'absolutely grovelling and offering the world to me', asking me what I want him to do for me to accept the car back. He admitted they were completely in the wrong about the car and the aftersales in the way I was treated. He has even admitted that it did have more faults than the airbag i.e. when it broke down on me and would not start for 5 mins in traffic. Apparently it had electrical faults that they have now fixed, which he guaranteed 100%. He offered me compensation and wanted to know what I wanted him to do for me. I let him talk and talk and talk, as it was really interesting to find out how desperate he was to get me to accept the car back and 'start again', 'we can't turn the clock back and got it wrong on this occasion'.

Interestingly he even knew about my health problems yet said he had not talked to the finance people. However it is the finance people who he 'should' be speaking to as they own the car.

I have it all taped.

I said to put in an email what he was offering me, as I was ready to formally reject the car in writing by tomorrow, needless to say he could not do that.

So basically they have admitted and accepted they were totally at fault, sold me a car not fit for purpose and desperate to put it right and give compensation.

[seaside girl]

True

[Timewilltell]

Unless the sales team are selling something that ain’t there? Quality??

[seaside girl]

Ha I did a customer survey last time on them which did not bode well for their ratings. Thing is that is seems to be the actual mechanics that are at fault all the time, not the sales team.

[Timewilltell]

Well there you go you have an easy passage in to do a customer survey for them

[seaside girl]

Love the strong one line there. Especially since my husband is an editor on the local very much watched, online news forum for the town. Each post gets thousands of likes/comments.

[Timewilltell]

Just keep posting and we’ll keep advising. I suspect they will be kicking and screaming a little but will end up conceding.
a strong one line to use if needed is a simple “maybe I should start a debate on social media about the quality of the vehicles and service thereafter”
This gets their attention real quick these days.

[seaside girl]

Hi many thanks, as I need to get something off to them in writing, so they need to know where I am coming from re collecting the car. The last thing I want is for them to start chasing me.

I will email it and also send a copy in 'signed for post'. Will send copies to car dealer and Suzuki Finance.

Thanks for keeping with me on this, much appreciated.

[Timewilltell]

I think you will be safe with that. Ultimately is you need to you can elaborate at a later date with a second follow up letter. At least this puts the ball in their court.