Car bought on finance and showing problems

[seaside girl]

Hello Diana, thanks for your reply. The finance company is Suzuki Financial Services Ltd, everything went through the dealership and no other finance company was mentioned. It is under a hire purchase agreement, £160 deposit and total amount payable £14,421.56. 48 monthly payments of 204.03 then final repayment of £5,242.00. Yes the mileage on the clock was recorded, as it was cheaper due to being a demo car. However the mileage was recorded incorrectly on documentation which I did flag up to them, but they did not change it on the paperwork. It is 3 months old and has been a demo car since new, so basically it is a new car but the finance company classed it as a 'used car'. The actual mileage when I purchased it was 1696 but all paperwork shows 1798. Thanks

[Joanna Connolly Solicitors]

Hello

May I ask you a few questions before making any suggestions.

What is is the name of the finance company and did you select them or did the car dealership/introduce them to you?

How much is the amount financed and how, such as a loan or a lease purchase?

Do you know if the mileage on the clock was recorded at the point of sale to give you any indication whether the car had been used as a demo vehicle in the past?

How did you discover it was a ‘used car’ not a brand new car?

Based on what you’ve said so far, you may be able to make a claim under the Consumer Rights Act 2015 but a little more information is needed before deciding your next step.

Di

[seaside girl]

Hi NW, I have googled it at length, however it all states that you have to give them 'chance' to fix the fault. Cannot find anything beyond that. The finance company is going to look into it. Thanks

[nightwatch]

Hi , sorry I'm not sure about how to help.
have you looked at the CAB website that may have some info on about what you can and can't do

best wishes NW

[seaside girl]

Hi I am new to this site so only just learning my way around. I bought on finance and collected what I thought was my dream car on Sept 28th from our local dealer. It is new but classed as used due to it being a demo car. I live 5 mins away from the dealer and when I got it home my husband found the airbag light on, I immediately phoned the salesman to tell him. By 9th October they had the car in twice and could find no fault even though it had been in for 24 hours the second time, the car was in there so called the salesman who investigated and within the hour phoned to say the problem had been found, it was a stretched cable which they would repair. I found it strange that the mechanics could not find it but did with his immediate help. He said the car was totally safe to drive so I collected it and booked in the repair for the following week. They again kept the car for 48 hours only to tell me that the new cable had not rectified the fault so had ordered another cable. They did not know when the new cable would arrive. I told them to keep the car till it was fixed as I do not feel it is safe to drive. I actually had problems getting the car to the garage as it stopped working when I stopped to let a car pass and I could not start it for 5 mins in traffic. The only way I could get it working was by getting out, remote locking it and starting the process again, it started great with doing that. When I received the initial paperwork btw for the vehicle the car mileage was 98 miles more than the car showed, which they said was a bonus to me, which I stated surely illegal? Anyway I phoned the finance company to halt payments as I had not really driven the car much. They have logged it as a complaint and are looking into it. The finance company asked what I wanted out of the complaint, a refund or another car, I said car but now I just want out of the whole situation. I have serious health problems and the whole thing is stressing me out. Can anybody please tell me if I have enough argument to get a full refund? Have I given them enough chances to fix the car? They assured me it was safe to drive but actually have not yet found why the airbag light is coming on. I have to renew my insurance by 30th October and really don't know what to do.