Extended Mortgage term and Buildings Insurance Premiums.

[Still Waving]

Hmmm, definitely dodgy practice by AN.

As far as FOS goes, it seems they were closing their file on the case in 2007. I think to get them interested now you would need to go through the entire complaints process with the lender first. Just my opinion.

In their 1997 letter, they were implying that not increasing the monthly payment was your fault, but when the can of worms was opened in 2007 it was "The bank" failing to increase repayments, and not advising customers that they were increasing the mortgage terms.

It seems they did tell you in 1997 how to get back to the original term (by increasing your repayments) but you did not do so.

There is nothing to be lost by writing to the account owner, pointing out your history of complaints, and demanding to be compensated in line with other mortgage customers following the involvement of the FOS. Nothing ventured, and all that. When Santander took over AN they took over their liabilities, as well as their assets.

I don't know whether other members have differing opinions. Anybody?

EDIT: Referring back to your post before last, and your comments regarding the insurance premiums - do you actually have any property insurance cover now? If not it would be wise to get cover.

Ok, i've gone over my paperwork and also done some Googling and now have some specific questions. It appears it was some sort of scandal that FOS commented on:

https://web.archive.org/web/20080908...ortgage-terms/

https://www.standard.co.uk/hp/front/...s-6594501.html

The FOS said in 2007 they would be accepting no new complaints after the October (2007) deadline. Also Abbey knew i was unhappy about it, i'd complained at least twice. Abbey did say (in 2007) they would consider new cases after this time. So to be blunt if other people got compensation for it then i would like to be compensated too. What are my options ? Write to Santander who now own the mortgage account, contact FOS and tell them i'm not a "new" case ? Any other ideas ?

Thanks

[Still Waving]

Hi

My initial thoughts:

I don't know whether you have quoted their first letter verbatim, but its first paragraph sounds like gobbledegook, or AN had some strange practices prior to 1993, and possibly since.

On your own final paragraph - an extra 9 years worth of interest on your reducing balance seems like a good arrangement for AN, but a bad one for you.

Did you keep all your correspondence and bank statements? They should have made it clear to you about the change in arrangements for payment of the insurance premiums, and it should have been reflected in your annual statements. (Were these premiums to cover them, ie your repayments in the case of long term illness or loss of employment? Or was it cover for the property? If it was indeed property insurance, it would seem AN has negligently left you without property cover since 2004.

EDIT: Did they have any explanation for the sudden increase in the insurance premium in 1993, or the variations prior to that?

Hi,