Washing machine fire

[di30]

Re: Washing machine fire

By integrated do you mean combined washer/dryer?

I've only had one of those once and never again! I had more problems with it (they ended up replacing it before the 12 months was up) than I have with all the other washers and dryers I've had over the last 30+ years combined.

Hi hun

No, my kitchen appliances are built in (integrated behind door units) . I did uses to have a combined dryer/washer but was some years ago, so its all separate now. x

[Pixie]

Re: Washing machine fire

Hi hun

No, my kitchen appliances are built in (integrated behind door units)

Of course

[di30]

Re: Washing machine fire

Of course

LOL that's okay lovely, it can be confusing, especially as we are talking machine's as well (that can be combined) lol xx

[pompeyfaith]

Re: Washing machine fire

Our washer packed up in the new year too, must be something about washers lol ours is only 3 yrs old but is used daily due to the extra washing mother creates due to incontinence anyway the brushes in the motor were kaput so got them from buyspares who were ultra quick delivery but still did not work so checked the pump and turns out the carbon deposits the brushes create got into the pump so ordered one of them from buyspares again ultra quick next day delivery and bobs your uncle or fixed and working.

I recommend buyspares they are very good

[di30]

Re: Washing machine fire

Our washer packed up in the new year too, must be something about washers lol ours is only 3 yrs old but is used daily due to the extra washing mother creates due to incontinence anyway the brushes in the motor were kaput so got them from buyspares who were ultra quick delivery but still did not work so checked the pump and turns out the carbon deposits the brushes create got into the pump so ordered one of them from buyspares again ultra quick next day delivery and bobs your uncle or fixed and working.

I recommend buyspares they are very good

Great news Pompey.

Unfortunately mine is not repairable due to the fire, all the wires literally burnt, but I checked a few out, just wondering whether to go back to a standalone rather than the built in one now lol x

[di30]

Re: Washing machine fire

Here's one of the photo's of the one burnt part of the washing machine below, it would have been lots worse if the fire service didnt arrive when they did x

[SA Gold]

Re: Washing machine fire

Blimey Di, sorry to hear of the trauma. Hope they settle with you promptly with a little left over for a little something for your troubles.

Best. SA Gold

[di30]

Re: Washing machine fire

Blimey Di, sorry to hear of the trauma. Hope they settle with you promptly with a little left over for a little something for your troubles.

Best. SA Gold

Thank you SA Gold
I never want an experience like that again lol!

I've never made a claim through house insurance before but still waiting to hear back from them, I assume it may take some time. They did receive the photo's by email a few days ago, and as its in hubby's name, so he gave them his moby number as well.
We do have to pay between £100 to £150 excess fees.

Shall keep you all posted, thank you all x

[di30]

Re: Washing machine fire

I have never once made a claim for anything on the house insurance, (just ppi reclaims lol) so they had better pay out or look out!!

So with that, I wondered if anyone knows what happens if you have made a claim on house insurance before due to incidents etc, and if they choose their own dept for me to replace the machine or if they sent a gift card or the money??

[di30]

Re: Washing machine fire

.........and how long it should take?

Cannot see any details of what I need to know on the policy document. :-/

[PlanB]

Re: Washing machine fire

what happens if you have made a claim on house insurance before due to incidents etc, and if they choose their own dept for me to replace the machine or if they sent a gift card or the money??

There should be something in the policy documents on this issue. Most big insurance companies have a deal with Argos, PC World etc so they get wholesale discount prices. I've made loads of claims over the years and I'm always happy to have the insurer provide me with a like-for-like machine (or whatever 'thing' I was claiming for) because it usually includes delivery and fitting etc which you could be charged for if you opt for money to buy another replacement machine yourself.

I'm all for the easy option

[PlanB]

Re: Washing machine fire

.........and how long it should take?

I wonder whether you could claim for the cost of taking your smalls to the local launderette (service wash obviously ) while you are waiting for the insurance company to settle your claim

[di30]

Re: Washing machine fire

Thank you Plan B
I dont think it will cover for linen etc, I did see a write up about that on the policy documents.

I shall have to read again in case I missed anything, because we have one saying they will put it under contents and another under buildings because of the machine being integrated (built in), Confused com.

Policy doc here x
http://www.co-operativeinsurance.co....licy-documents

[di30]

Re: Washing machine fire

I have just emailed them, so now waiting a response.
It was 15th Jan last Weds reported and claim made.
Photos were posted 16th last Thurs.

But just came across a write up of timescales from Co op site that I missed earlier.

Claims timescales

We'll do our utmost to handle your claim as quickly and efficiently as possible and we'll:

• Strive to respond to your claim within 24 hours
• Respond to all correspondence within 5 working days
• Issue settlement cheques within 24 hours of receiving the required documentation
• Save you hassle and worry at every stage.

[di30]

Re: Washing machine fire

I emailed the CEO and said we just want an update as we not heard anything like it says in the CO op statement of insurance timescales, also made him aware of my CKD and son with special needs and that we are literally struggling.
He got back within a few mins here:

Dear

Thank you for your email below with regard to your experience when trying to make a claim with the Co-operative.

I can assure you that I treat all customer concerns very seriously and that I have referred the matter to my specialist Customer Relations team today to investigate and ensure you receive a suitable response on my behalf.

Kind regards


Managing Director

Insurance Division
The Co-operative Insurance