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  • #1

    20m calls go unanswered at HMRC

    20m calls go unanswered at HMRC

    This is a duplicate of the Blog Entry made on 18th March 2013 15:24.

    HM Revenue & Customs’ (HMRC) customer service target has been branded “woefully inadequate” by the Public Accounts Committee (PAC) after 20 million...

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    Tags: accounts, calls, customer, debt, hmr, hmrc, pac, phone, publi, public, revenue, size, target
  • #2
    Re: 20m calls go unanswered at HMRC

    I've given up phoning them and just write now if I need to get in touch.
    Let your smile change the world but don't let the world change your smile

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    • #3
      Re: 20m calls go unanswered at HMRC

      lol This is old news to me. You can be waiting ages then the phone goes dead, thats a great one specially on an 08 number.

      Luckly we have agent dedicated numbers we can ring which gets us through quite quickly but it never used to be that way, we had as much trouble as the public
      I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

      If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

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