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  • Re: Pip's UE Diary

    Originally posted by Flowerpower

    Are you in Spain? In which case, OLE! go back to the celebrations!
    No, not in Spain yet! It used to be that I didn't go abroad in the summer as I used to think: "why go away while the weather's nice here?"

    Trouble is, we haven't actually had a summer to speak of for about five years now, so going to Spain for about five days in July is a real treat where it's proper summer!

    Comment


    • Re: Pip's UE Diary

      Oh I am missing the cut and thrust of txts and calls and responding to letters. If i am bored I could always have a ride over to solihull and go visit arden....now wouldn't that confuse them.

      Comment


      • Re: Pip's UE Diary

        Now theres a thought, could Niddy or CC do me one

        Dear Arseholes
        As you seem to totally misunderstand the concept of a S77-79 request and the law that surrounds it, I have decided that you need a lesson.
        Therefore I will be visiting your premises on xxxxxx to instruct you all in how to handle a S77-79 request , the time limits involved and the consequences of not complying with one.

        My usual charges are £1000 per hour but on this occasion I am in a position to offer you a special discount of 50% which equates to £500 per hour +VAT.
        Payment is expected on the day
        Unless I hear from you by 4pm on XXXXXX I will be with you by 9am XXXXXX

        Please have my bill ready to settle, I accept cash only

        Comment


        • Re: Pip's UE Diary

          Jon, add in capital big bold red letters at the top

          estoppel by acquiescence

          which means, failure to repsond means you agree to the terms lol
          I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

          If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

          Comment


          • Re: Pip's UE Diary

            Originally posted by Pip View Post
            Pip's account no. 7
            Sainsbury's
            Start date: June 2004
            Balance as of Dec 2011: approx. £7,000
            Last "full" payment (i.e. within their stipulated minimum): Sep 2010 (approx).
            Last DMP payment via CCCS: Dec 2011
            Default notice issued Feb 2011.
            Status: Last payment in Dec 2011 (smaller amount in Dec 2011 than the regular DMP payment had been up to that month)

            2012
            JAN CCA request sent to Sainsbury's Bank (Royal Mail delivery conf. printed)
            JAN CCA received-- emailed Niddy -- Niddy says
            JAN Sent Missing Prescribed Terms letter to Sainsbury's
            FEB Letter from Blair, Oliver & Scott Payment not received // Failure to give attention to this will result in further action
            FEB Letter from Sainsbury's We have complied with s.78 // I disagree that the application is unreadable // Agreement is and will remain enforceable // Full balance is due and in arrears
            MAR Letter from Blair, Oliver & Scott Payment in arrears // Must pay immediately // Failure will result in your plan being cancelled and further action to recover debt. This may include door-to-door recovery agent to call at your address; court action to seek a judgment -- if successful we could seek an order allowing us to collect money direct from your employer or if you are a homeowner applying to court for a charging order on your property. Call today // payment can be made by CREDIT CARD
            MAR Sent Threat-o-Gram Letter Before Action
            MAR Letter from Blair, Oliver & Scott DO NOT IGNORE // Urgently trying to contact you // you do not appear to have responded to our requests for payment or provided acceptable repayment proposals // Call "helpline" below to speak to our agents // We urge you to sort this issue out immediately to prevent us taking further action. This may include doorstep collectors/court action/charging order.
            MAR Letter from Blair, Oliver & Scott YOUR IMMEDIATE ACTION IS REQUIRED // You have failed to respond to our requests for full payment and not contacted this office with acceptable repayment proposals. Because of this your debt will be prepared for further action if you do not contact us within five days. // What action will be taken? // Door-to-door collectors/Court action may be taken, charging order. How can you prevent this happening? Pay balance in full/call us TODAY to agree a suitable repayment plan. You can still prevent further action by calling us today and making a CREDIT or debit card payment. We suggest you contact a solicitor or CAB.
            MAR Replied sending copies of Threat-o-Gram Letter Before Action previously sent to them which they have so far ignored
            APR Letter from Sainsbury's: [Although I wrote to BO&S, not them; letter with Leeds address at top and not a proper letterhead, and with a 2nd class frank on envelope bearing "Birmingham"] Unfortunately, we've issued our final response. // Means we've nothing further to add // we really can't keep writing to you about the same issue. However, you have my assurance that we'll add any further letters you send us to our file. Turning to your allegations of harassment [...] the bank will give no undertaking not to contact your client to ask for payment, particularly as the alleged "dispute" is unfounded. // You have asked that all communication is in writing posted by special or recorded delivery [no I didn't ask for special/recorded] and that we do not contact you by telephone. Happy to write to you by standard postal services but reserve the right to contact by telephone for our legitimate commercial purposes. // As explained in our final response letter, if you're still unhappy you can ask the FOS to look into what's happened. We've now closed our file but will cooperate fully with Ombudsman Service if you decide to ask them to look into your complaint.
            MAY Letter from Blair, Oliver & Scott NOTICE OF INTENDED COURT ACTION -- SAINSBURY'S BANK PLC versus PIP. Formal notice is hereby given that our client has instructed us to commence court proceedings against you without delay. Papers are now being prepared for commencement of action through your local court to seek a judgment against you. If you are a homeowner and do not pay [...] we may apply for charging order on your property. YOU MUST MAKE PAYMENT NOW TO STOP ACTION BEING TAKEN. Call today/talk to Helpline staff/ make payment.
            MAY Sent Threat to Commence Litigation letter to B, O & S
            JUN Letter from Sainsbury's Notice that they've "transferred" the debt to Moorcroft [although it's got a Stockport frank on the letter -- it's like anybody could knock these things up and send them out ...]
            JUN Letter from Moorcroft: Been instructed by Sainsbury's // Legal requirement to send notice of intended litigation before legal proceedings are issued // Letter fulfils this even if not read by you // To prevent our recommending to our client that solicitors commence legal proceedings ... essential to settle debt without delay. If an agreement is not reached in [four days' time(!)], a claim may be issued by solicitors instructed to act on behalf of our client without further notice. Etc. Etc.
            JUN Sent Threat to Commence Litigation letter to Moorcroft
            JUN Letter from Moorcroft: Requesting £1 CCA request fee
            JUN Sent letter to Moorcroft saying that I sent a CCA request letter to Sains. on such-and-such date
            Bit of a daft one today:
            JUL Letter from Moorcroft: Please send proof that you requested a CCA from Sains. and that the £1 was paid.
            It was a postal order for a start. Think this one might be an "ignore"? (<< special July woolly hat!)
            I'm going away tomorrow for a couple of weeks so I hope nothing comes in the meantime that requires urgent attention. Given that the general letter volume has reduced since the start of my CCA journey (just like seasoned site members said it would!!), I'll hope that they won't be any ogres on the doormat on my return
            !

            Comment


            • Re: Pip's UE Diary

              Originally posted by Pip View Post
              Bit of a daft one today:
              JUL Letter from Moorcroft: Please send proof that you requested a CCA from Sains. and that the £1 was paid.
              It was a postal order for a start. Think this one might be an "ignore"? (<< special July woolly hat!)
              I'm going away tomorrow for a couple of weeks so I hope nothing comes in the meantime that requires urgent attention. Given that the general letter volume has reduced since the start of my CCA journey (just like seasoned site members said it would!!), I'll hope that they won't be any ogres on the doormat on my return
              !

              I've not heard of Moorcroft using that one before

              Did you send the cca request recorded delivery? That way, you'd have proof that it was delivered.

              Go and have a good time. It's unlikely that there'll be any ogres on your doormat...some members go away for a lot longer than 2 weeks and they've not had anything too nasty waiting for them on their return.
              Let your smile change the world but don't let the world change your smile


              I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

              If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

              Comment


              • Re: Pip's UE Diary

                Hello all,

                I just got home this evening after two weeks away. There were five letters waiting, the first of which was this not-so-nice specimen:

                Originally posted by Pip View Post
                Pip's account no. 7
                Sainsbury's
                Start date: June 2004
                Balance as of Dec 2011: approx. £7,000
                Last "full" payment (i.e. within their stipulated minimum): Sep 2010 (approx).
                Last DMP payment via CCCS: Dec 2011
                Default notice issued Feb 2011.
                Status: Last payment in Dec 2011 (smaller amount in Dec 2011 than the regular DMP payment had been up to that month)

                2012
                JAN CCA request sent to Sainsbury's Bank (Royal Mail delivery conf. printed)
                JAN CCA received-- emailed Niddy -- Niddy says
                JAN Sent Missing Prescribed Terms letter to Sainsbury's
                FEB Letter from Blair, Oliver & Scott Payment not received // Failure to give attention to this will result in further action
                FEB Letter from Sainsbury's We have complied with s.78 // I disagree that the application is unreadable // Agreement is and will remain enforceable // Full balance is due and in arrears
                MAR Letter from Blair, Oliver & Scott Payment in arrears // Must pay immediately // Failure will result in your plan being cancelled and further action to recover debt. This may include door-to-door recovery agent to call at your address; court action to seek a judgment -- if successful we could seek an order allowing us to collect money direct from your employer or if you are a homeowner applying to court for a charging order on your property. Call today // payment can be made by CREDIT CARD
                MAR Sent Threat-o-Gram Letter Before Action
                MAR Letter from Blair, Oliver & Scott DO NOT IGNORE // Urgently trying to contact you // you do not appear to have responded to our requests for payment or provided acceptable repayment proposals // Call "helpline" below to speak to our agents // We urge you to sort this issue out immediately to prevent us taking further action. This may include doorstep collectors/court action/charging order.
                MAR Letter from Blair, Oliver & Scott YOUR IMMEDIATE ACTION IS REQUIRED // You have failed to respond to our requests for full payment and not contacted this office with acceptable repayment proposals. Because of this your debt will be prepared for further action if you do not contact us within five days. // What action will be taken? // Door-to-door collectors/Court action may be taken, charging order. How can you prevent this happening? Pay balance in full/call us TODAY to agree a suitable repayment plan. You can still prevent further action by calling us today and making a CREDIT or debit card payment. We suggest you contact a solicitor or CAB.
                MAR Replied sending copies of Threat-o-Gram Letter Before Action previously sent to them which they have so far ignored
                APR Letter from Sainsbury's: [Although I wrote to BO&S, not them; letter with Leeds address at top and not a proper letterhead, and with a 2nd class frank on envelope bearing "Birmingham"] Unfortunately, we've issued our final response. // Means we've nothing further to add // we really can't keep writing to you about the same issue. However, you have my assurance that we'll add any further letters you send us to our file. Turning to your allegations of harassment [...] the bank will give no undertaking not to contact your client to ask for payment, particularly as the alleged "dispute" is unfounded. // You have asked that all communication is in writing posted by special or recorded delivery [no I didn't ask for special/recorded] and that we do not contact you by telephone. Happy to write to you by standard postal services but reserve the right to contact by telephone for our legitimate commercial purposes. // As explained in our final response letter, if you're still unhappy you can ask the FOS to look into what's happened. We've now closed our file but will cooperate fully with Ombudsman Service if you decide to ask them to look into your complaint.
                MAY Letter from Blair, Oliver & Scott NOTICE OF INTENDED COURT ACTION -- SAINSBURY'S BANK PLC versus PIP. Formal notice is hereby given that our client has instructed us to commence court proceedings against you without delay. Papers are now being prepared for commencement of action through your local court to seek a judgment against you. If you are a homeowner and do not pay [...] we may apply for charging order on your property. YOU MUST MAKE PAYMENT NOW TO STOP ACTION BEING TAKEN. Call today/talk to Helpline staff/ make payment.
                MAY Sent Threat to Commence Litigation letter to B, O & S
                JUN Letter from Sainsbury's Notice that they've "transferred" the debt to Moorcroft [although it's got a Stockport frank on the letter -- it's like anybody could knock these things up and send them out ...]
                JUN Letter from Moorcroft: Been instructed by Sainsbury's // Legal requirement to send notice of intended litigation before legal proceedings are issued // Letter fulfils this even if not read by you // To prevent our recommending to our client that solicitors commence legal proceedings ... essential to settle debt without delay. If an agreement is not reached in [four days' time(!)], a claim may be issued by solicitors instructed to act on behalf of our client without further notice. Etc. Etc.
                JUN Sent Threat to Commence Litigation letter to Moorcroft
                JUN Letter from Moorcroft: Requesting £1 CCA request fee
                JUN Sent letter to Moorcroft saying that I sent a CCA request letter to Sains. on such-and-such date
                JUL Letter from Moorcroft: Please send proof that you requested CCA and that the £1 was paid.
                JUL Letter from Midas Credit Services: LITIGATION WARNING -- We are part of Moorcroft Group and are aware that you have failed to reach a repayment agreement with Moorcroft concerning above a/c. We are now reviewing the a/c prior to the possible recommending of legal action by external solicitors acting on behalf of our clients. To prevent possible further action you must contact Moorcroft at this address. Failure to contact Moorcroft by [couple of days ago] may result in the issue of legal proceedings without further notice.

                Comment


                • Re: Pip's UE Diary

                  I wouldn't worry about it...I've had a few identical letters from Moorcroft and they've ended up passing the debt on to someone else.

                  If it were me, I would send Our Templates | Unenforceability Templates | Threat by Creditor - To Commence Litigation again.

                  Hope you had a good couple of weeks away x
                  Let your smile change the world but don't let the world change your smile


                  I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

                  If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

                  Comment


                  • Re: Pip's UE Diary

                    Originally posted by Pip View Post
                    Pip's account no. 4
                    MBNA
                    Start date: June 2003
                    Balance as of Dec 2011: approx. £5,000
                    Last "full" payment (i.e. within their stipulated minimum): Sep 2010 (approx).
                    Last DMP payment via CCCS: Dec 2011
                    Default notice issued March 2011.
                    Status: Last payment in Dec 2011 (smaller amount in Dec 2011 than the regular DMP payment had been up to that month)

                    2012
                    JAN CCA Request sent to MBNA
                    JAN CCA received -- emailed Niddy -- Niddy says half and half
                    JAN Sent Missing Prescribed Terms letter to MBNA
                    JAN Letter received from MBNA saying "Balance sold to Britannica Recoveries S.á.r.l. Mortlake"; with letter in same envelope from "Moorgate Loan Servicing". The wording says "it's been purchased", but there is no Notice of Assignment ...
                    FEB Letter from MBNA: Documents provided do comply with CCA requirements // As such, there is no need to seek an enforcement order in order to exercise our rights.
                    FEB Letter from Moorgate Loan Servicing: (referring to "Loan Account Number" -- it wasn't a loan). Not received payment on your a/c. Your a/c will now be transferred to our appointed agents, Arden Credit Management who will contact you to discuss repayment of the outstanding balance. (There is no reference in this letter to the original MBNA account whatsoever)
                    FEB Letter from Arden "Credit Managment": We have been instructed by Moorgate Loan Servicing to recover an amount outstanding to them. We have assumed responsibility for working with you to repay this amount; therefore all communication should be with us. Please call on receipt of this letter to discuss repayment. Easiest way to pay is debit or CREDIT CARD.
                    MAR Letter from Arden "Credit Managment": I am very concerned that you have not taken steps to address balance referred to in previous letter // Failure to come to an acceptable arrangement could result in sending someone to your address to discuss matter in person, passing account to solicitors to obtain judgment and enforcement action in line with your circumstances (e.g. charging orders/attachment of earnings). These have potential for increasing your current balance as charges for someone to speak to you in person would be added to your amount owed. CCJs will impact credit rating etc. This is an extremely urgent matter and one you should not ignore. To avoid any potential additional charges or negative impact to credit file, contact us ...
                    MAR Sent Prove It letter
                    MAR Letter from Arden: We are writing to confirm that the present situation of non-payment on the above account is not acceptable. // Full balance due and payable // You are in breach of this requirement; options available to you: monthly instalments/lump sum // Should you choose to do nothing, we may take further action: agent in person/legal action. Do not ignore this letter.
                    MAR Letter from Arden: Thank you for your letter dated xxx. I am presently investigating the comments you raised and a full response will be sent shortly.
                    APR Letter from Moorgate Loan Servicing: MBNA wrote advising your credit agreement had been cancelled // Options available to them included Sale of Debt. Your account has now legally been sold to Britannica Recoveries. We will consider complaint closed if we have not heard from you within eight weeks. They also enclosed a weirdly "hey! trendy! cool!" letter from Virgin Money: We're pleased to enclose a copy of your most recent T&Cs. Don't forget some of the other fantastic features of your account: Log on to do blah blah etc. You can even go paperless! [squeals with knicker-wetting excitement]. We'd like to take this opportunity to thank you for your custom and we look forward to hearing from you soon. They enclose "current" MBNA T&Cs -- 6 pages -- even though it's no longer current as MBNA have sold the account ..?
                    JUN Letter from Arden Credit Mgt: ***FINAL DEMAND*** I am extremely concerned that despite all of our attempts to contact you and discuss the above account you persist in refusing to address the outstanding balance. // Should you continue to ignore our requests for payment proposals, we will be left with no option but to review your account for further action to be taken ... this may mean home visit to discuss reason for non-payment, or account being passed to solicitors to initiate legal proceedings. We will be reviewing account in 7 calendar days; please contact our offices immediately ...
                    JUN Letter to Arden Credit Mgt: Telling them last letter received from them was in March saying "a full response will be sent to you shortly".
                    Also got these letters from these two:
                    JUL Letter from Moorgate Loan Servicing: Sorry to learn of your dissatisfaction with the service received; complaints are taken seriously, [blah etc]. With reference to your letter of xx March 2012, our final response was sent on xx April 2012 (copy enclosed). Moorgate Loan Servicing has now appointed Arden Credit Mgt to manage your loan account. I can see from our records that Arden has made several attempts to contact you to discuss the account. The telephone calls have been made due to the need for a payment arrangement in line with your personal affordability and where possible to include proposals to reduce your account arrears. // Arden has tried to contact you to discuss the situation and I apologise that you have been upset by these calls. However payments do need to be mutually agreed and maintained. I note that you have not made a payment since xx January 2012. Failure to contact Arden immediately may now result in legal proceedings. Therefore contact us on [phone number] to discuss options to discharge yourself from this responsibility. // We are responding to your enquiry in respect of a loan with Britannica Recoveries SARL-Mortlake on behalf of Moorgate Loan Servicing. // Financial ombudsman info etc. blah.
                    JUL Letter from Arden Credit Mgt: Despite our numerous attempts to contact you we have not had a response from you or an indication of willingness from you to resolve this matter. Further to our last correspondence we have reviewed your account and determined that further action is necessary. To that end, I am going to instruct field agents to attend your property to discuss the matter with you in person. A fee for the visit will be charged to you with the amount not exceeding £75.00. We can cancel this if you contact us within five days of this letter and make satisfactory arrangements regarding your account.
                    This Moorgate/Arden siamese twins situation was always a bit confusing. Seems like they're getting rather heavy now though.
                    Advice on next steps as ever very much appreciated!

                    Comment


                    • Re: Pip's UE Diary

                      I would send Our Templates | Harassment & Intimidation Templates | Harassment & Threat of Doorstep-Visit to Arden.
                      Let your smile change the world but don't let the world change your smile


                      I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

                      If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

                      Comment


                      • Re: Pip's UE Diary

                        That is a laugh, when I sent a cca request to moorcrap they wrote back saying I had to write to MCS ...same bloody company. Now they have passed it on

                        Comment


                        • Re: Pip's UE Diary

                          Originally posted by Pip View Post
                          Pip's account no. 2
                          Halifax
                          Start date: Oct 2005
                          Balance as of Dec 2011: approx. £7,000
                          Last "full" payment (i.e. within their stipulated minimum): Sep 2010 (approx).
                          Last DMP payment via CCCS: Dec 2011
                          Default notice issued April 2011.
                          Status: Last payment in Dec 2011 (smaller amount in Dec 2011 than the regular DMP payment had been up to that month)

                          2011 = Pre-AAD days
                          JUN
                          Moorcroft: Notice of "intended litigation", referring to Halifax as "our client"
                          JUN CCA request letter sent to Moorcroft
                          JUN
                          Moorcroft: Notice of "possible litigation", including a list of silly potential fees
                          JUN Moorcroft confirming CCA request, say they've requested docs from Halifax; account on hold until docs supplied. Request for indication of info I would rely upon when giving evidence to a court (??!)
                          JUL Account in dispute letter sent (although, sillily, I was continuing to pay via DMP)
                          JUL Moorcroft confirming CCA request, identically worded to June letter
                          JUL Another account in dispute letter sent
                          JUL Moorcroft: "We understand our client has now contacted you with the relevant information [they hadn't] ... we trust that the documents resolve your query ...
                          SEP Moorcroft acknowledging direct payment to Halifax, saying that Moorcroft are responsible for the admin of the account and telling me I should pay them (even though they haven't bought it)
                          SEP Another account in dispute letter sent
                          NOV Moorcroft acknowledging direct payment to Halifax, same wording as Sep letter above
                          DEC CCA Final Demand sent to Moorcroft -- they signed for original CCA request letter in June and cashed the PO around the same time (checked with Post Office)

                          2012 = now following AAD guidance
                          JAN CCA request letter sent direct to Halifax (Royal Mail delivery conf. printed)
                          JAN
                          From Moorcróft: Missed call (early morning weekend) and text from Moorcróft: Please contact us immediately on 0161 ... to discuss your overdue payment on account no. xxx. Another missed call from Moorcroft a few days later (evening)
                          JAN Moorcroft letter: Records show not paid Halifax full amount [did pay them something in Dec though]. Unless payment received by return of post, we may recommend to our clients that they instruct their solicitors to commence legal proceedings without further notice. Neither we nor client wish to take this step; call us on above no. and we would be happy to agree a repayment plan.Note: Moorcroft don't own this debt, they know payment has continued to go to Halifax, so why the hell bother paying the monkey (or indeed the organ grinder)...
                          JAN CCA received from HBOS directly -- emailed Niddy -- Niddy says and to wait for now to see what comes back from other lenders.
                          JAN Rather cryptically, have received a letter and £1 cheque from Moorcroft: "Further to your request for a copy of your credit agreement, we regret that because of the age of this account our client is unable to produce a copy of your document given that the agreement is over 6 years old and to this end we therefore return the £1 payment [...] Notwithstanding this our clients believe the above balance remains due and payable and we therefore require immediate payment of this sum or realistic proposals for repayment. The Information Commissioner's Office has confirmed that whereas a debtor is not obliged to repay the account due to the provisions of the CCA, this does not mean that there was no enforceable agreement. Look forward to hearing from you within next 14 days with proposals for discharging this liability."
                          FEB Moorcroft letter: "Home Collections Division". You have defaulted on agreement we reached [I didn't negotiate any agreement with Moorcroft]. This may involve our local rep calling at your home in next few day to try to assist you [...] Payment must reach us in three days. If no satisfactory agreement is made with us or our local rep we'll have to recommend to client that solicitors commence legal proceedings without further notice.
                          FEB Sent Threat of Doorstep Visit letter
                          FEB Sent Letter Previously Confirming No CCA

                          FEB Exceedingly polite three-page letter (with two-page appendix) from Moorcroft! (with some grammar corkers): We confirm your account has been amended to ensure NO telephone calls and NO visits while contact is maintained in writing as you have suggested. We stress that it is certainly not our intention to harass any member of the public with our contact at our client's request ... ["any member of the public"?? Like a random shopper in the high street?].
                          // Our records show that we have providided [sic] you with our client's response advising that due to the age of this account our client would be unable to provide this documentation for you [and very nice of you to put it in writing for me again, thank you very much!].// We feel it prudent at this point to bring to you attention the following information: In relation to the validity of a debt, it is our understanding that the Information Commissioner's Office has confirmed blah unenforceablity [I can't for the life of me think what the Information Commissioner has to do with this?]. // Account will remain on hold for 28 days to give you an opportunity to respond. Should we receive no further contact within the 28 days we believe it is sensible to close this account on our systems and return this account back to our client.
                          APR Letter from CapQuest: Your Halifax account has been referred to CapQuest to manage in all matters relating to collection, which may include personal visits by doorstep collection agency and possible litigation. If you are not in a position to settle account in full contact us blah etc.
                          APR Sent Letter Previously Confirming No CCA
                          APR Letter from CapQuest: Further to your recent contact and request for further info, account is now on hold for 28 days whilst we obtain information required. // If you have any proof of payments or correspondence that would assist with your query, please forward these documents to our Collections Administration dept.
                          APR Letter from CapQuest: We thank you for your correspondence and respond as follows: we can confirm we have requested a copy of the agreement from our client.
                          And these two comparatively benign specimens ...
                          JUL Letter from Halifax: As we haven't been able to agree to a suitable repayment plan, we've transferred your Halifax credit card to a a debt collection agency, Robinson Way. We've instructed Robinson Way to arrange collection of the outstanding amount.
                          JUL Letter from Robinson Way: FORMAL DEMAND FOR PAYMENT // Our client has authorised us to recover full amount. If you don't we may advise our client to start court action. If this, then that; unpaid debts don't just go away, blah etc.
                          I'm guessing Letter Previously Confirming No CCA would be the one to send off for this one?

                          Comment


                          • Re: Pip's UE Diary

                            That's what I would send.
                            Let your smile change the world but don't let the world change your smile


                            I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

                            If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

                            Comment


                            • Re: Pip's UE Diary

                              Thanks for the very speedy responses, Pixie, FP and Jon!

                              I'll get the lot sent off tomorrow. Thanks for reassurances that these are more huff, puff and bluster than anything else.

                              I had a great time away -- Holland, Germany, Spain and France in the space of two weeks and it was sunny and hot, even in Holland and Germany! Travelling back home today on the last leg by Eurostar, the first rain I'd seen in two weeks started to hoy it down just as we were getting close to the Channel Tunnel. Lots of people I saw while sat on a knackered train from St Pancras looked very pasty (as in wallpaper paste pasty, not Cornish) and fed up -- though it may have just been the dark grey ashen sky above that made them look like that!

                              I actually have a tan for the first time in years as I was able to get a reasonable little bit of sun every day and build up some resistance, rather than the severe sunburn I've usually got in recent years when caught without a hat in England when the sun makes its brief appearances in high summer! The tan will have gone in a couple of days though!

                              Night night, and thanks again!

                              Comment


                              • Re: Pip's UE Diary

                                I'm jealous that you've had a couple of weeks in the sun!

                                I'm sure it was the dark grey ashen sky that were making the people look fed up - I know that's the way it's making me feel!!
                                Let your smile change the world but don't let the world change your smile


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