Originally posted by Grassy_K
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- Date loan taken out
- Amount of loan
- Amount paid to date
- Date a payment was last made
- Status (i.e. have you discussed a payment arrangement)?
- Did you have to fill out an application form and do you have a copy?
- Were you given any pre-contact information or fact sheet so you could assess the affordability of the loan that was being offered to you?
- Were you given a Risk Warning at any point during the application process (ie. told something along the lines of 'make sure this product is right for you'
- Were you given a credit agreement and if so do you have a copy?
- Did you at any time 'roll over' (or did you 'reloan') and if so how many times?
- Did you get a notice of assignment from QQ regards Arc Europe taking over the account?
- When was the last time you sent any correspondence to them (either by email or post) and have you kept copies of any of the correspondence that you have with them?
I know its a lot of information I'm asking for - please don't be put off by that, take a couple of days if you need to. What we're looking to do is establish if QQ have followed the Lending Code, and also have provided the information to you they are required under the consumer credit act.
Best
SnV
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