3rd December - Arrow still waiting for documentation from the OC, account remains on hold etc.
22nd Jan - referring to previous correspondence. At this time we are unable to obtain a copy of your CCA from the originating creditor.
The account will not be subject to collection activity until such time as the document becomes available and we provide you with a copy of the same.
(this sentence being almost identical to a letter from Drydens in Oct 2012)!

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