Night Monkey's diary

[Joanna Connolly Solicitors]

Letters from HSBC noting lack of payments for CC & overdraft, and receiving no response from StepChange request that we contact them. Also 'threaten' to resume collections activity which 'may include calls and letters' apparently.

Unless I've misunderstood, HSBC have still not complied with your CCA Requests for both of these accounts sent in September 2019

Don't send a SAR to them yet - maybe these accounts will be assigned to a debt purchaser next.

Di

[Night Monkey]

Letters from HSBC noting lack of payments for CC & overdraft, and receiving no response from StepChange request that we contact them. Also 'threaten' to resume collections activity which 'may include calls and letters' apparently. Updated relevant posts on page 1 and filed letters.

[Joanna Connolly Solicitors]

a letter from Wescot regarding the Santander card - StepChange no longer acting on your behalf

As if you didn't already know that since it was you who cancelled the DMP

Di

[Night Monkey]

I ignored an 0800 number which Google reveals to be PRA, so chasing one (or both) of the credit card payments. I won't block it for now so that I can log how regularly they call.

Followed 20 minutes later by a letter from Wescot regarding the Santander card - StepChange no longer acting on your behalf, contact us urgently, etc. Ignored & filed.

[Joanna Connolly]

More likely it is somewhere in the postal system

[Night Monkey]

The plot thickens. Apparently the information was posted to me by first class mail on 23rd March, so I suspect it's sitting in an 'out' tray in their mailroom. I'm most looking forward to seeing the 'System file notes' but I suspect it will be some time before I receive anything.

Oh well, back to the gardening.

[Night Monkey]

Fair comment. My gentle reminder was in fact a request for an eta, but given the situation perhaps that's even an optimistic request.

What strange times we live in, but I do have a very tidy house atm.

[nightwatch]

NM, I think you will find that If the person dealing with your SAR is working from home, they won't have access to your full personal details, DPA come's into play, so will be unable to deal with your request. nore would they be able to print it all out, or post it to you.
I would be rather unhappy to find that any tom, Dick or Henretta, could have acess to my details at home where they can sit with their partner, or even just a housemate, have a coffee and chat about what is on my file.
I am sure they will get back to you when they can.

Now, enjoy the sunshine and stop worrying.

[Night Monkey]

Learn to SIT ON YOUR HANDS!!

I'm aware, thanks. I've requested an SAR from StepChange which wasn't clear due to typo in my original post. I'm hoping it will shed light on any conversations they've had.

[Roger]

Things may understandably be delayed in these difficult times but StepChange promised me completion of my 'on or before the 8th April'.

I've sent them a polite and gentle reminder.

Learn to SIT ON YOUR HANDS!!
StepChange and their Partners!! https://www.stepchange.org/about-us/...work-with.aspx

[Night Monkey]

Things may understandably be delayed in these difficult times but StepChange promised me completion of my SAR 'on or before the 8th April'.

I've sent them a polite and gentle reminder.

[Joanna Connolly Solicitors]

Should I start again with a CCA request or just go straight to SAR

Neither

It's hard to break the habit of responding or reacting to debt purchasers and/or DCAs, but sometimes the best response is no response.

You will undoubtedly hear from PRA again once they realise you've stopped paying via your DMP. Post on this thread when you do.

It's too soon to send a SAR to Barclaycard because you want to capture any logged interaction between them and PRA which may not have concluded just yet.

Di

[Night Monkey]

Type of account - Barclaycard credit card
Date commenced - Approx 2012
Approx balance - £7300
Date last paid - Early 2018
Are you on arrangement or not paying - DMP with StepChange
Status - default
Account owner - PRA Group (UK) Ltd.

28.3.19 Letter from Barclaycard, 'We've now transferred your Barclaycardover to PRA Group (UK)Ltd.'
28.3.19 Letter from PRA Group, 'We have recently purchased your outstanding balance with Barclaycard'
17.8.19 Requested CCA details
22.8.19 Returned £1 postal order with above letter, no specific mention of this account
26.3.20 Received statement from PRA, ~£6700 outstanding, ~£650 received.

Can you just clarify whether you sent your CCA Request to Barclaycard or to PRA as I can't see when the debt was assigned to PRA?

Letters regarding the account transfer were filed but not diaried for some reason, apologies for that. I've added the details in red above.

You say the letter didn't specifically mention the account, but was there an account (PRA) reference anywhere on the letter even if there wasn't any mention of it being ex-Barclaycard in the body of the letter?

PRA's letters usually say they will ask the original creditor for the documents etc. What exactly did your letter say?

I requested the CCA from PRA, and as far as I can recall there was no covering letter which does seem odd. If there was I certainly can't find it now. Should I start again with a CCA request or just go straight to SAR since I don't seem to have a default notice either? I'm expecting contact from them fairly soon when this month's payment doesn't appear.

[Joanna Connolly Solicitors]

Type of account - Barclaycard credit card
Date commenced - Approx 2012
Approx balance - £7300
Date last paid - Early 2018
Are you on arrangement or not paying - DMP with StepChange
Status - default
Account owner - PRA Group (UK) Ltd.

17.8.19 Requested CCA details
22.8.19 Returned £1 postal order with above letter, no specific mention of this account
26.3.20 Received statement from PRA, ~£6700 outstanding, ~£650 received.

Can you just clarify whether you sent your CCA Request to Barclaycard or to PRA as I can't see when the debt was assigned to PRA?

It appears to have been sent to PRA but I thought I should check because if you've had a response from PRA returning your postal order then they have acknowledged receipt of your request (otherwise how would they have got your postal order).

You say the letter didn't specifically mention the account, but was there an account (PRA) reference anywhere on the letter even if there wasn't any mention of it being ex-Barclaycard in the body of the letter?

PRA's letters usually say they will ask the original creditor for the documents etc. What exactly did your letter say?

I would hesitate to send a new request until the facts are clear.

And because I don't think it's necessary for you to risk your life (literally) by going to the Post Office to buy another postal order and send the letter by Royal Mail Recorded Delivery during the coronavirus lockdown!

This can wait

Di

[Night Monkey]

it should look the same, with the possability that the one's sold on having the original settled/default replaced, with the company that have bought it now reporting the original default.

Cool, thanks.