The s.78 template should be sent to the current debt owner of course, where the debt owner is known. In the case where someone has discarded all previous paperwork, as Shineon had, then discovering who the current debt owner is may become part of the initial task. Sending the s.78 template to the DCA is quite likely to bring forth a response from the DCA revealing who is the current owner and then it becomes possible to move to the next stage. It may even be shunted around the houses a little before the correct destination for the s.87 is known. I believe it's far better to do this than to try and engage the DCA in conversation about it for example, particularly as the s.78 has been constructed with great care by the legal team to avoid any admission of liability.
Sending an SAR to an old DMP sounds like a good thing to do as another way to regain lost history. Perhaps someone else here has experience of doing that with a DMP. And I think you're doing just great Shineon.
Sending an SAR to an old DMP sounds like a good thing to do as another way to regain lost history. Perhaps someone else here has experience of doing that with a DMP. And I think you're doing just great Shineon.
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