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  • #61
    Re: asm76's UE Diary

    Ok, thanks. I'll get something drafted and posted off.

    Comment


    • #62
      Re: asm76's UE Diary

      Type of account: Credit Card (AMEX)
      Date commenced: 11/07/2003
      Approx balance: £5289.19
      Date last paid: Feb 2012
      Are you on arrangement or not paying: Not paying
      Status: Default dropped off credit file October 2011
      Account owner: Capquest

      07/03/2012 - Sent CCA request
      10/03/2012 - Letter received stating my account was on hold for 28 days while they source the CCA.
      22/05/2012 - Received a stack of statements dating back to 2005. An "Express Application" form signed by me. Copy of a CCA, unsigned.
      22/05/2012 - Emailed Niddy - Account
      28/05/2012 - Sent missing prescribed terms letter
      08/06/2012 - Letter received: "Referred to the compliance department. A quality assurance officer will be in touch. Account on hold etc."
      09/06/2012 - Another letter received dated 2nd June (crossed in the post with the letter received on 8th June 2012, which was dated 7th June 2012). This one is a "Letter Before Action" saying my account will be progressed to their pre-litigation department, mentions their solicitors MAY commence legal action "around 8th June 2012" (yesterday lol!). Mentions "Order of the Court", "Warrant of Execution" and then goes on to threaten all the things Bailiffs will do to me, removing my possessions, extra fees etc. etc. Then they tell me that to avoid this action I should call them.

      19/06/2012 - Letter received quoting Carey vs HSBC and recon agreements.
      19/06/2012 - Sent Threat by Creditor - Threat-o-Gram Letter Before Action
      27/06/2012 - Letter received thanking me for my recent correspondence. My account is "on-hold" while they investigate my complaint in line with their in-house procedure. They'll be in contact with me with the results of their findings. They've kindly enclosed a copy of their "Complaints Handling Leaflet" for my information.
      30/06/2012 - Letter received from Mr Hawkes the Complaints Officer. They have sent me the same express application, unsigned CCA and statements dating back to 2005 that I showed Niddy. Instead of typing it all out I have taken a pic and uploaded it below.
      03/07/2012 - Sent missing prescribed terms letter.
      19/07/2012 - Letter received including same Express application (signed by me) and unsigned CCA. They have highlighted some info this time around
      20/07/2012 - Sent Final Response - Unenforceable letter.
      25/08/2012 - Same letter, with bits highlighted (as per 19th July). This time they tell me the FOS wouldn't be able to uphold any complaint I made. Wonder how they know that? Anyway, nothing new here really, they are just repeating themselves now. They've even enclosed ANOTHER copy of the application, unsigned Ts&Cs and 5 years worth of statements.
      14/09/2012 - Letter received informing me that my account is being processed for legal action. I have been selected for this "one time solution" to settle my account. It's "not a gimmick" or "nothing sinister" and I can "save a considerable amount of money doing so". I have to pay a minimum payment each month and they will credit my account with 30% of the payment I make. They hope I "seriously consider this and make the right choice".

      06/10/2012 - Letter received from the infamous Marcus Butterworth "Litigation Department". As I'm aware they've communicated with me over a period of time to resolve this without the need for legal action. Warns me costs will be applied if they succeed in obtaining judgement. My case may be passed to their solicitors on or around the 16th October. Then he goes on to say that he isn't demanding payment in full and he's open to suggestion from me... And, if I contact them before the 16th, they will offer a settlement figure (around £1300 less than the original balance - yet I've already paid more than that off in installments since 2008 - they are chasing the original amount and haven't taken into account what I've already paid!!) to clear the account, which I can pay in 3 monthly installemts.
      10/10/2012 - Sent one liner referring them to my Final response letter dated 20/07/2012.

      Comment


      • #63
        Re: asm76's UE Diary

        Originally posted by asm76 View Post
        Type of account: Credit Card (AMEX)
        Date commenced: 11/07/2003
        Approx balance: £5289.19
        Date last paid: Feb 2012
        Are you on arrangement or not paying: Not paying
        Status: Default dropped off credit file October 2011
        Account owner: Capquest

        07/03/2012 - Sent CCA request
        10/03/2012 - Letter received stating my account was on hold for 28 days while they source the CCA.
        22/05/2012 - Received a stack of statements dating back to 2005. An "Express Application" form signed by me. Copy of a CCA, unsigned.
        22/05/2012 - Emailed Niddy - Account
        28/05/2012 - Sent missing prescribed terms letter
        08/06/2012 - Letter received: "Referred to the compliance department. A quality assurance officer will be in touch. Account on hold etc."
        09/06/2012 - Another letter received dated 2nd June (crossed in the post with the letter received on 8th June 2012, which was dated 7th June 2012). This one is a "Letter Before Action" saying my account will be progressed to their pre-litigation department, mentions their solicitors MAY commence legal action "around 8th June 2012" (yesterday lol!). Mentions "Order of the Court", "Warrant of Execution" and then goes on to threaten all the things Bailiffs will do to me, removing my possessions, extra fees etc. etc. Then they tell me that to avoid this action I should call them.
        19/06/2012 - Letter received quoting Carey vs HSBC and recon agreements.
        19/06/2012 - Sent Threat by Creditor - Threat-o-Gram Letter Before Action
        27/06/2012 - Letter received thanking me for my recent correspondence. My account is "on-hold" while they investigate my complaint in line with their in-house procedure. They'll be in contact with me with the results of their findings. They've kindly enclosed a copy of their "Complaints Handling Leaflet" for my information.
        30/06/2012 - Letter received from Mr Hawkes the Complaints Officer. They have sent me the same express application, unsigned CCA and statements dating back to 2005 that I showed Niddy. Instead of typing it all out I have taken a pic and uploaded it below.
        03/07/2012 - Sent missing prescribed terms letter.
        19/07/2012 - Letter received including same Express application (signed by me) and unsigned CCA. They have highlighted some info this time around
        20/07/2012 - Sent Final Response - Unenforceable letter.
        25/08/2012 - Same letter, with bits highlighted (as per 19th July). This time they tell me the FOS wouldn't be able to uphold any complaint I made. Wonder how they know that? Anyway, nothing new here really, they are just repeating themselves now. They've even enclosed ANOTHER copy of the application, unsigned Ts&Cs and 5 years worth of statements.
        14/09/2012 - Letter received informing me that my account is being processed for legal action. I have been selected for this "one time solution" to settle my account. It's "not a gimmick" or "nothing sinister" and I can "save a considerable amount of money doing so". I have to pay a minimum payment each month and they will credit my account with 30% of the payment I make. They hope I "seriously consider this and make the right choice".
        06/10/2012 - Letter received from the infamous Marcus Butterworth "Litigation Department". As I'm aware they've communicated with me over a period of time to resolve this without the need for legal action. Warns me costs will be applied if they succeed in obtaining judgement. My case may be passed to their solicitors on or around the 16th October. Then he goes on to say that he isn't demanding payment in full and he's open to suggestion from me... And, if I contact them before the 16th, they will offer a settlement figure (around £1300 less than the original balance - yet I've already paid more than that off in installments since 2008 - they are chasing the original amount and haven't taken into account what I've already paid!!) to clear the account, which I can pay in 3 monthly installemts.
        10/10/2012 - Sent one liner referring them to my Final response letter dated 20/07/2012.
        I would send this if it were me----> Threat by Creditor - Threat-o-Gram Letter Before Action
        I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

        If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

        Comment


        • #64
          Re: asm76's UE Diary

          lol, too late now.

          I'll have to see what they reply with.

          Comment


          • #65
            Re: asm76's UE Diary

            Type of account: Credit Card (AMEX)
            Date commenced: 11/07/2003
            Approx balance: £5289.19
            Date last paid: Feb 2012
            Are you on arrangement or not paying: Not paying
            Status: Default dropped off credit file October 2011
            Account owner: Capquest

            07/03/2012 - Sent CCA request
            10/03/2012 - Letter received stating my account was on hold for 28 days while they source the CCA.
            22/05/2012 - Received a stack of statements dating back to 2005. An "Express Application" form signed by me. Copy of a CCA, unsigned.
            22/05/2012 - Emailed Niddy - Account
            28/05/2012 - Sent missing prescribed terms letter
            08/06/2012 - Letter received: "Referred to the compliance department. A quality assurance officer will be in touch. Account on hold etc."
            09/06/2012 - Another letter received dated 2nd June (crossed in the post with the letter received on 8th June 2012, which was dated 7th June 2012). This one is a "Letter Before Action" saying my account will be progressed to their pre-litigation department, mentions their solicitors MAY commence legal action "around 8th June 2012" (yesterday lol!). Mentions "Order of the Court", "Warrant of Execution" and then goes on to threaten all the things Bailiffs will do to me, removing my possessions, extra fees etc. etc. Then they tell me that to avoid this action I should call them.

            19/06/2012 - Letter received quoting Carey vs HSBC and recon agreements.
            19/06/2012 - Sent Threat by Creditor - Threat-o-Gram Letter Before Action
            27/06/2012 - Letter received thanking me for my recent correspondence. My account is "on-hold" while they investigate my complaint in line with their in-house procedure. They'll be in contact with me with the results of their findings. They've kindly enclosed a copy of their "Complaints Handling Leaflet" for my information.
            30/06/2012 - Letter received from Mr Hawkes the Complaints Officer. They have sent me the same express application, unsigned CCA and statements dating back to 2005 that I showed Niddy. Instead of typing it all out I have taken a pic and uploaded it below.
            03/07/2012 - Sent missing prescribed terms letter.
            19/07/2012 - Letter received including same Express application (signed by me) and unsigned CCA. They have highlighted some info this time around
            20/07/2012 - Sent Final Response - Unenforceable letter.
            25/08/2012 - Same letter, with bits highlighted (as per 19th July). This time they tell me the FOS wouldn't be able to uphold any complaint I made. Wonder how they know that? Anyway, nothing new here really, they are just repeating themselves now. They've even enclosed ANOTHER copy of the application, unsigned Ts&Cs and 5 years worth of statements.
            14/09/2012 - Letter received informing me that my account is being processed for legal action. I have been selected for this "one time solution" to settle my account. It's "not a gimmick" or "nothing sinister" and I can "save a considerable amount of money doing so". I have to pay a minimum payment each month and they will credit my account with 30% of the payment I make. They hope I "seriously consider this and make the right choice".

            06/10/2012 - Letter received from the infamous Marcus Butterworth "Litigation Department". As I'm aware they've communicated with me over a period of time to resolve this without the need for legal action. Warns me costs will be applied if they succeed in obtaining judgement. My case may be passed to their solicitors on or around the 16th October. Then he goes on to say that he isn't demanding payment in full and he's open to suggestion from me... And, if I contact them before the 16th, they will offer a settlement figure (around £1300 less than the original balance - yet I've already paid more than that off in installments since 2008 - they are chasing the original amount and haven't taken into account what I've already paid!!) to clear the account, which I can pay in 3 monthly installments.
            10/10/2012 - Sent one liner referring them to my Final response letter dated 20/07/2012.
            17/10/2012 - 7:45pm Phone call on my work mobile. Call rejected. Voice mail left informing me Capquest had tried to contact me and may contact me later.

            Comment


            • #66
              Re: asm76's UE Diary

              Originally posted by asm76 View Post
              17/10/2012 - 7:45pm Phone call on my work mobile. Call rejected. Voice mail left informing me Capquest had tried to contact me and may contact me later.
              Have they had this yet?

              Our Templates | Harassment & Intimidation Templates | Harassment by Telephone

              If not, I'd get it sent immediately.

              SH

              Comment


              • #67
                Re: asm76's UE Diary

                Not yet, but they'll be getting one sent on Friday!

                Comment


                • #68
                  Re: asm76's UE Diary

                  Another call last night at 7:45pm, they left no message this time.

                  Will post off the Telephone Harassment letter this arvo

                  Comment


                  • #69
                    Re: asm76's UE Diary

                    2nd class cos they ain't worth a 1st class stamp.

                    That'll show 'em!

                    Comment


                    • #70
                      Re: asm76's UE Diary

                      Type of account: Credit Card (AMEX)
                      Date commenced: 11/07/2003
                      Approx balance: £5289.19
                      Date last paid: Feb 2012
                      Are you on arrangement or not paying: Not paying
                      Status: Default dropped off credit file October 2011
                      Account owner: Capquest

                      07/03/2012 - Sent CCA request
                      10/03/2012 - Letter received stating my account was on hold for 28 days while they source the CCA.
                      22/05/2012 - Received a stack of statements dating back to 2005. An "Express Application" form signed by me. Copy of a CCA, unsigned.
                      22/05/2012 - Emailed Niddy - Account
                      28/05/2012 - Sent missing prescribed terms letter
                      08/06/2012 - Letter received: "Referred to the compliance department. A quality assurance officer will be in touch. Account on hold etc."
                      09/06/2012 - Another letter received dated 2nd June (crossed in the post with the letter received on 8th June 2012, which was dated 7th June 2012). This one is a "Letter Before Action" saying my account will be progressed to their pre-litigation department, mentions their solicitors MAY commence legal action "around 8th June 2012" (yesterday lol!). Mentions "Order of the Court", "Warrant of Execution" and then goes on to threaten all the things Bailiffs will do to me, removing my possessions, extra fees etc. etc. Then they tell me that to avoid this action I should call them.

                      19/06/2012 - Letter received quoting Carey vs HSBC and recon agreements.
                      19/06/2012 - Sent Threat by Creditor - Threat-o-Gram Letter Before Action
                      27/06/2012 - Letter received thanking me for my recent correspondence. My account is "on-hold" while they investigate my complaint in line with their in-house procedure. They'll be in contact with me with the results of their findings. They've kindly enclosed a copy of their "Complaints Handling Leaflet" for my information.
                      30/06/2012 - Letter received from Mr Hawkes the Complaints Officer. They have sent me the same express application, unsigned CCA and statements dating back to 2005 that I showed Niddy. Instead of typing it all out I have taken a pic and uploaded it below.
                      03/07/2012 - Sent missing prescribed terms letter.
                      19/07/2012 - Letter received including same Express application (signed by me) and unsigned CCA. They have highlighted some info this time around
                      20/07/2012 - Sent Final Response - Unenforceable letter.
                      25/08/2012 - Same letter, with bits highlighted (as per 19th July). This time they tell me the FOS wouldn't be able to uphold any complaint I made. Wonder how they know that? Anyway, nothing new here really, they are just repeating themselves now. They've even enclosed ANOTHER copy of the application, unsigned Ts&Cs and 5 years worth of statements.
                      14/09/2012 - Letter received informing me that my account is being processed for legal action. I have been selected for this "one time solution" to settle my account. It's "not a gimmick" or "nothing sinister" and I can "save a considerable amount of money doing so". I have to pay a minimum payment each month and they will credit my account with 30% of the payment I make. They hope I "seriously consider this and make the right choice".

                      06/10/2012 - Letter received from the infamous Marcus Butterworth "Litigation Department". As I'm aware they've communicated with me over a period of time to resolve this without the need for legal action. Warns me costs will be applied if they succeed in obtaining judgement. My case may be passed to their solicitors on or around the 16th October. Then he goes on to say that he isn't demanding payment in full and he's open to suggestion from me... And, if I contact them before the 16th, they will offer a settlement figure (around £1300 less than the original balance - yet I've already paid more than that off in installments since 2008 - they are chasing the original amount and haven't taken into account what I've already paid!!) to clear the account, which I can pay in 3 monthly installments.
                      10/10/2012 - Sent one liner referring them to my Final response letter dated 20/07/2012.
                      17/10/2012 - 7:45pm Phone call on my work mobile. Call rejected. Voice mail left informing me Capquest had tried to contact me and may contact me later.
                      19/10/2012 - Telephone Harassment letter sent.

                      Comment


                      • #71
                        Re: asm76's UE Diary

                        Originally posted by asm76 View Post
                        Type of account: Credit Card (AMEX)
                        Date commenced: 11/07/2003
                        Approx balance: £5289.19
                        Date last paid: Feb 2012
                        Are you on arrangement or not paying: Not paying
                        Status: Default dropped off credit file October 2011
                        Account owner: Capquest

                        07/03/2012 - Sent CCA request
                        10/03/2012 - Letter received stating my account was on hold for 28 days while they source the CCA.
                        22/05/2012 - Received a stack of statements dating back to 2005. An "Express Application" form signed by me. Copy of a CCA, unsigned.
                        22/05/2012 - Emailed Niddy - Account
                        28/05/2012 - Sent missing prescribed terms letter
                        08/06/2012 - Letter received: "Referred to the compliance department. A quality assurance officer will be in touch. Account on hold etc."
                        09/06/2012 - Another letter received dated 2nd June (crossed in the post with the letter received on 8th June 2012, which was dated 7th June 2012). This one is a "Letter Before Action" saying my account will be progressed to their pre-litigation department, mentions their solicitors MAY commence legal action "around 8th June 2012" (yesterday lol!). Mentions "Order of the Court", "Warrant of Execution" and then goes on to threaten all the things Bailiffs will do to me, removing my possessions, extra fees etc. etc. Then they tell me that to avoid this action I should call them.

                        19/06/2012 - Letter received quoting Carey vs HSBC and recon agreements.
                        19/06/2012 - Sent Threat by Creditor - Threat-o-Gram Letter Before Action
                        27/06/2012 - Letter received thanking me for my recent correspondence. My account is "on-hold" while they investigate my complaint in line with their in-house procedure. They'll be in contact with me with the results of their findings. They've kindly enclosed a copy of their "Complaints Handling Leaflet" for my information.
                        30/06/2012 - Letter received from Mr Hawkes the Complaints Officer. They have sent me the same express application, unsigned CCA and statements dating back to 2005 that I showed Niddy. Instead of typing it all out I have taken a pic and uploaded it below.
                        03/07/2012 - Sent missing prescribed terms letter.
                        19/07/2012 - Letter received including same Express application (signed by me) and unsigned CCA. They have highlighted some info this time around
                        20/07/2012 - Sent Final Response - Unenforceable letter.
                        25/08/2012 - Same letter, with bits highlighted (as per 19th July). This time they tell me the FOS wouldn't be able to uphold any complaint I made. Wonder how they know that? Anyway, nothing new here really, they are just repeating themselves now. They've even enclosed ANOTHER copy of the application, unsigned Ts&Cs and 5 years worth of statements.
                        14/09/2012 - Letter received informing me that my account is being processed for legal action. I have been selected for this "one time solution" to settle my account. It's "not a gimmick" or "nothing sinister" and I can "save a considerable amount of money doing so". I have to pay a minimum payment each month and they will credit my account with 30% of the payment I make. They hope I "seriously consider this and make the right choice".

                        06/10/2012 - Letter received from the infamous Marcus Butterworth "Litigation Department". As I'm aware they've communicated with me over a period of time to resolve this without the need for legal action. Warns me costs will be applied if they succeed in obtaining judgement. My case may be passed to their solicitors on or around the 16th October. Then he goes on to say that he isn't demanding payment in full and he's open to suggestion from me... And, if I contact them before the 16th, they will offer a settlement figure (around £1300 less than the original balance - yet I've already paid more than that off in installments since 2008 - they are chasing the original amount and haven't taken into account what I've already paid!!) to clear the account, which I can pay in 3 monthly installments.
                        10/10/2012 - Sent one liner referring them to my Final response letter dated 20/07/2012.
                        17/10/2012 - 7:45pm Phone call on my work mobile. Call rejected. Voice mail left informing me Capquest had tried to contact me and may contact me later.
                        19/10/2012 - Telephone Harassment letter sent.
                        Any further problems with Capquest send letter to:- Ms A. SIMMS, Quality & Assurance Officer.
                        I'm an official AAD Moderator and also a volunteer, here to help make the forum run smoothly. Any views or opinions are mine and not the official line of AAD. Similarly, any advice I have offered you is done so on an informal basis, without prejudice or liability. If in doubt seek advice from a qualified insured professional - Find a Solicitor or go to the National Probono Centre.

                        If you spot an abusive or libellous post then please report it by Clicking Here. If you need to contact me, for instance if I've issued you a warning, moved, edited or deleted your post, please send me a message by clicking my username.

                        Comment


                        • #72
                          Re: asm76's UE Diary

                          I'm pretty sure that won't be the last I hear from them somehow!

                          Comment


                          • #73
                            Re: asm76's UE Diary

                            I get my new work mobile on Tuesday too - Samsung Galaxy S3. So I'll be able to block numbers on the handset

                            Comment


                            • #74
                              Re: asm76's UE Diary

                              Type of account: Credit Card (AMEX)
                              Date commenced: 11/07/2003
                              Approx balance: £5289.19
                              Date last paid: Feb 2012
                              Are you on arrangement or not paying: Not paying
                              Status: Default dropped off credit file October 2011
                              Account owner: Capquest

                              07/03/2012 - Sent CCA request
                              10/03/2012 - Letter received stating my account was on hold for 28 days while they source the CCA.
                              22/05/2012 - Received a stack of statements dating back to 2005. An "Express Application" form signed by me. Copy of a CCA, unsigned.
                              22/05/2012 - Emailed Niddy - Account
                              28/05/2012 - Sent missing prescribed terms letter
                              08/06/2012 - Letter received: "Referred to the compliance department. A quality assurance officer will be in touch. Account on hold etc."
                              09/06/2012 - Another letter received dated 2nd June (crossed in the post with the letter received on 8th June 2012, which was dated 7th June 2012). This one is a "Letter Before Action" saying my account will be progressed to their pre-litigation department, mentions their solicitors MAY commence legal action "around 8th June 2012" (yesterday lol!). Mentions "Order of the Court", "Warrant of Execution" and then goes on to threaten all the things Bailiffs will do to me, removing my possessions, extra fees etc. etc. Then they tell me that to avoid this action I should call them.

                              19/06/2012 - Letter received quoting Carey vs HSBC and recon agreements.
                              19/06/2012 - Sent Threat by Creditor - Threat-o-Gram Letter Before Action
                              27/06/2012 - Letter received thanking me for my recent correspondence. My account is "on-hold" while they investigate my complaint in line with their in-house procedure. They'll be in contact with me with the results of their findings. They've kindly enclosed a copy of their "Complaints Handling Leaflet" for my information.
                              30/06/2012 - Letter received from Mr Hawkes the Complaints Officer. They have sent me the same express application, unsigned CCA and statements dating back to 2005 that I showed Niddy. Instead of typing it all out I have taken a pic and uploaded it below.
                              03/07/2012 - Sent missing prescribed terms letter.
                              19/07/2012 - Letter received including same Express application (signed by me) and unsigned CCA. They have highlighted some info this time around
                              20/07/2012 - Sent Final Response - Unenforceable letter.
                              25/08/2012 - Same letter, with bits highlighted (as per 19th July). This time they tell me the FOS wouldn't be able to uphold any complaint I made. Wonder how they know that? Anyway, nothing new here really, they are just repeating themselves now. They've even enclosed ANOTHER copy of the application, unsigned Ts&Cs and 5 years worth of statements.
                              14/09/2012 - Letter received informing me that my account is being processed for legal action. I have been selected for this "one time solution" to settle my account. It's "not a gimmick" or "nothing sinister" and I can "save a considerable amount of money doing so". I have to pay a minimum payment each month and they will credit my account with 30% of the payment I make. They hope I "seriously consider this and make the right choice".

                              06/10/2012 - Letter received from the infamous Marcus Butterworth "Litigation Department". As I'm aware they've communicated with me over a period of time to resolve this without the need for legal action. Warns me costs will be applied if they succeed in obtaining judgement. My case may be passed to their solicitors on or around the 16th October. Then he goes on to say that he isn't demanding payment in full and he's open to suggestion from me... And, if I contact them before the 16th, they will offer a settlement figure (around £1300 less than the original balance - yet I've already paid more than that off in installments since 2008 - they are chasing the original amount and haven't taken into account what I've already paid!!) to clear the account, which I can pay in 3 monthly installments.
                              10/10/2012 - Sent one liner referring them to my Final response letter dated 20/07/2012.
                              17/10/2012 - 7:45pm Phone call on my work mobile. Call rejected. Voice mail left informing me Capquest had tried to contact me and may contact me later.
                              19/10/2012 - Telephone Harassment letter sent.
                              29/10/2012 - Letter received apologising for any inconvenience and they've removed all telephone numbers for me from my "account".

                              Comment


                              • #75
                                Re: asm76's UE Diary

                                Originally posted by asm76 View Post
                                Type of account: Credit Card (AMEX)
                                Date commenced: 11/07/2003
                                Approx balance: £5289.19
                                Date last paid: Feb 2012
                                Are you on arrangement or not paying: Not paying
                                Status: Default dropped off credit file October 2011
                                Account owner: Capquest

                                07/03/2012 - Sent CCA request
                                10/03/2012 - Letter received stating my account was on hold for 28 days while they source the CCA.
                                22/05/2012 - Received a stack of statements dating back to 2005. An "Express Application" form signed by me. Copy of a CCA, unsigned.
                                22/05/2012 - Emailed Niddy - Account
                                28/05/2012 - Sent missing prescribed terms letter
                                08/06/2012 - Letter received: "Referred to the compliance department. A quality assurance officer will be in touch. Account on hold etc."
                                09/06/2012 - Another letter received dated 2nd June (crossed in the post with the letter received on 8th June 2012, which was dated 7th June 2012). This one is a "Letter Before Action" saying my account will be progressed to their pre-litigation department, mentions their solicitors MAY commence legal action "around 8th June 2012" (yesterday lol!). Mentions "Order of the Court", "Warrant of Execution" and then goes on to threaten all the things Bailiffs will do to me, removing my possessions, extra fees etc. etc. Then they tell me that to avoid this action I should call them.

                                19/06/2012 - Letter received quoting Carey vs HSBC and recon agreements.
                                19/06/2012 - Sent Threat by Creditor - Threat-o-Gram Letter Before Action
                                27/06/2012 - Letter received thanking me for my recent correspondence. My account is "on-hold" while they investigate my complaint in line with their in-house procedure. They'll be in contact with me with the results of their findings. They've kindly enclosed a copy of their "Complaints Handling Leaflet" for my information.
                                30/06/2012 - Letter received from Mr Hawkes the Complaints Officer. They have sent me the same express application, unsigned CCA and statements dating back to 2005 that I showed Niddy. Instead of typing it all out I have taken a pic and uploaded it below.
                                03/07/2012 - Sent missing prescribed terms letter.
                                19/07/2012 - Letter received including same Express application (signed by me) and unsigned CCA. They have highlighted some info this time around
                                20/07/2012 - Sent Final Response - Unenforceable letter.
                                25/08/2012 - Same letter, with bits highlighted (as per 19th July). This time they tell me the FOS wouldn't be able to uphold any complaint I made. Wonder how they know that? Anyway, nothing new here really, they are just repeating themselves now. They've even enclosed ANOTHER copy of the application, unsigned Ts&Cs and 5 years worth of statements.
                                14/09/2012 - Letter received informing me that my account is being processed for legal action. I have been selected for this "one time solution" to settle my account. It's "not a gimmick" or "nothing sinister" and I can "save a considerable amount of money doing so". I have to pay a minimum payment each month and they will credit my account with 30% of the payment I make. They hope I "seriously consider this and make the right choice".

                                06/10/2012 - Letter received from the infamous Marcus Butterworth "Litigation Department". As I'm aware they've communicated with me over a period of time to resolve this without the need for legal action. Warns me costs will be applied if they succeed in obtaining judgement. My case may be passed to their solicitors on or around the 16th October. Then he goes on to say that he isn't demanding payment in full and he's open to suggestion from me... And, if I contact them before the 16th, they will offer a settlement figure (around £1300 less than the original balance - yet I've already paid more than that off in installments since 2008 - they are chasing the original amount and haven't taken into account what I've already paid!!) to clear the account, which I can pay in 3 monthly installments.
                                10/10/2012 - Sent one liner referring them to my Final response letter dated 20/07/2012.
                                17/10/2012 - 7:45pm Phone call on my work mobile. Call rejected. Voice mail left informing me Capquest had tried to contact me and may contact me later.
                                19/10/2012 - Telephone Harassment letter sent.
                                29/10/2012 - Letter received apologising for any inconvenience and they've removed all telephone numbers for me from my "account".
                                Good result that, I am having same trouble with Capquest contacting me at work - seems to be their common tactic.
                                "I fear all we have done is to awaken a sleeping giant and fill him with a terrible resolve."

                                The consumer is that sleeping giant.!!



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