Niddy vs HSBC

[Never-In-Doubt]

Re: Niddy vs HSBC

what reasons do they give for this?? blummin fools

That they have photographic evidence I *used* to have accounts with them, ermm - yep, my passport that was lost!

So anyway I wrote back and mentioned the fact I had 100's of letters from lenders and proof of my old addresses etc and they're calling me a liar, I will seek legal action.

See what they say to that! Imagine it, calling me a bloody liar when I have sent them proof I never lived at this incorrect linked address, I mean - unless i'm a magician it'd be impossible to be in two places at once!

[confused76]

Re: Niddy vs HSBC

Well,

Had a reply from the "Top Dog" at HSBC and he agree's with their fraud manager and my accounts will be closed tomorrow. Muppets!

I'll give full update later, been busy changing banks the last day or so! Shit loads of work to sort out, what a bloody inconvenience and a damn waste of 3 perfect banking years!

Oh well, Ombudsman here I come. Court will follow.

what reasons do they give for this?? blummin fools

[swanfan]

Re: Niddy vs HSBC

Well,

Had a reply from the "Top Dog" at HSBC and he agree's with their fraud manager and my accounts will be closed tomorrow. Muppets!

Not a huge surprise though eh Niddy?

Tossers.

[Never-In-Doubt]

Re: Niddy vs HSBC

Well,

Had a reply from the "Top Dog" at HSBC and he agree's with their fraud manager and my accounts will be closed tomorrow. Muppets!

I'll give full update later, been busy changing banks the last day or so! Shit loads of work to sort out, what a bloody inconvenience and a damn waste of 3 perfect banking years!

Oh well, Ombudsman here I come. Court will follow.

[MustGetStraigh]

Re: Niddy vs HSBC

Fabulous, Niddy.

[Never-In-Doubt]

Re: Niddy vs HSBC

OMG - that is GOLD DUST

Good innit

[1245pebbles]

Re: Niddy vs HSBC

Ahh, remember though we know all the CEO's details - we link to this: ---> Want to know a company CEO E-Mail Address?

OMG - that is GOLD DUST

[Never-In-Doubt]

Re: Niddy vs HSBC

The good old Chief Exec office trick - works everytime if you can get a hold of their email/ number! CE Office will always drum up help quicker than you can say BOO! Fingers crossed Niddy This is a mad saga alright!

p

Ahh, remember though we know all the CEO's details - we link to this: ---> Want to know a company CEO E-Mail Address?

[1245pebbles]

Re: Niddy vs HSBC

The good old Chief Exec office trick - works everytime if you can get a hold of their email/ number! CE Office will always drum up help quicker than you can say BOO! Fingers crossed Niddy This is a mad saga alright!

p

[Never-In-Doubt]

Re: Niddy vs HSBC

I have today emailed the Chief Exec of HSBC (why not!) - so if anyone else fancies ruffling feathers at the 'top' - simply email: This Person Here - the CEO is called Brian Robertson and when you email, within a matter of hours you'll get a reply!

I sent:

Dear Mr Robertson,

I was an extremely loyal, happy and proud HSBC customer until recently, the events of which have left an extremely sour taste in my mouth. I could sit here for hours and bore you with a series of complaints that have went round full circle, and back again and instead, propose that you have a read of the 3 attachments which, in a nutshell, are;

1. Letter of complaint to Fraud & Risk team
2. Letter of complaint to the Data Protection team
3. Copy of complaint to the Senior management team in Leeds

I would appreciate it if you could intervene and have someone with the correct authority, sort this for me once and for all as right now I am in a right state, it is unknown if my account will remain open next week; it is unknown why you want to do this and most importantly it is factual that this course of action is as a direct result of my picking up something (and subsequently complaining about it) that you're now using in direct retaliation against me, i.e. I complain then a week later you threaten to close all my 'perfectly run' accounts?

I strongly suggest you take note of the content of my letters and have a quiet word with those in the know, in order to resolve this once and for all. Failure to receive an appropriate response will leave me no option but to take legal action against HSBC plus a formal report to the ICO, FOS and BBC Watchdog.

Kind regards

I got this in reply (within 15 minutes):

Dear Mr Niddy

Thank you for your e-mail addressed to the Chief Executive. I have passed your e-mail to a senior manager, within HSBC, who will investigate the matter and respond to you as soon as possible.

Kind regards
Office of the Chief Executive, HSBC Bank plc

[Never-In-Doubt]

Re: Niddy vs HSBC

I've a feeling, if he says that then it will end up costing him dearly...!

Thing is, rightly or wrongly they all stick together. However i've asked the direct question, so they now need to prove otherwise; i.e. I have accused them of acting in a retaliatory manner in that had I never complained, i'd still have a bank account with them. So in theory, arguing with your bank and winning that argument, means they'll close your account - ermm, yea - right, that simply cannot happen and THAT is what i'm relying on to win this!

I'd rather have my account(s) back to normal, than all this messing around - can't they see that?

[Never-In-Doubt]

Re: Niddy vs HSBC

Hmm, but will he simply say he doesn't agree with your complaint.

Hmm, something tells me you might well be right there matey

Or am i just being sceptical.

Nah, you know the system too well - don't we all?

[MustGetStraigh]

Re: Niddy vs HSBC

Hmm, but will he simply say he doesn't agree with your complaint.

Or am i just being sceptical.

I've a feeling, if he says that then it will end up costing him dearly...!

[swanfan]

Re: Niddy vs HSBC

Got home tonight, letter from big boss of Mr X (in risk & fraud dept) saying he's looking into my complaint and will be in touch once investigated....

Interesting

Hmm, but will he simply say he doesn't agree with your complaint.

Or am i just being sceptical.

[Angelic]

Re: Niddy vs HSBC

Good to see they're taking your letters seriously!