Originally posted by Flossy
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If it is, then its important to consider if the letter complies with the pre action protocol and if not, then the solicitors failings should be outlined to them within any reply.
The pre action protocol sets out what you must do, so if you are still disputing the defective goods, then you should reply setting out that the Claimants claim is rejected on the basis of s75 Consumer Credit Act liability.
It is important not to ignore the letter as to do so would open you to costs consequences


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