Digital tv

[swanfan]

Re: Digital tv

Well developments on sky tv, latest emails above. I thought i was slightly fooked as sky were denying receiving an email from me in June 2011. I had already deleted them but have just spent an hour trying to find & recover the one i need & i found it!!

Only have screen shots of email though not the original.

So wil be drafting another email asking why they are denying this....

[Angelic]

Re: Digital tv

Who?

Are you being serious?

Even I know who Chamberlain is

[swanfan]

Re: Digital tv

Are you being serious?

Even I know who Chamberlain is

Me, serious?

Oh yea, just like i'm not being sarcastic now.

[Angelic]

Re: Digital tv

Me, serious?

Oh yea, just like i'm not being sarcastic now.

You're being sarcastic?

I never would have guessed...

[swanfan]

Re: Digital tv

And now i've had a letter from Direct Legal & Collections re Sky account requesting payment. Failure to respond may result in legal action.

[CleverClogs (RIP)]

Re: Digital tv

So wil be drafting another email asking why they are denying this...

They probably believe that, as the Little Digger (James Murdoch) seems to have got away with telling fibs about an email, they should do likewise.

[CleverClogs (RIP)]

Re: Digital tv

And now i've had a letter from Direct Legal & Collections re Sky account requesting payment. Failure to respond may result in legal action.

Can you post it up here, so we all can laugh at the Sky onanists?

[swanfan]

Re: Digital tv

DCA1.jpg

[swanfan]

Re: Digital tv

The deleted email which i have now retrieved:-

----- Original Message -----
From: Sky Help Centre
To: **************
Sent: Wednesday, June 15, 2011 5:45 PM
Subject: Post Active Response (KMM8982208I15977L0KM)


Dear Mr swanny

Thank you for contacting Sky Help Centre.

I am happy to deal with your request via e-mail, as you pointed out I do need a few details confirmed for Sky's se ty.
Full name of the account holder
Full address (where Sky is Installed)
4 digit viewing pin number or last 2 digits of payment method set up to pay Sky
Once this is confirmed I will be happy to action your request and send you conformation.


Kind regards
Andy
Sky Help Centre
tyle="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">http://www.sky.com



Original Message Follows: ------------------------
Enquiry Type:

• < ancel Sky TV

Description:
I hereby give 31 days notice to cancel my subscription to Sky, Account no-200000888673. Please confirm this in writing. Should you wish to quote the data protection act saying you need to confirm my identity, then write to the address held for this account. Yours sincerely ******
< T value=MR type=hidden name=Title2>

Information in this email including any attachments may be privileged, confidential and is intended exclusively for the addressee. The views expressed may not be official policy, but the personal views of the originator. If you have received it in error, please notify the sender by return e-mail and delete it from your system. You should not reproduce, distribute, store, retransmit e or disclose its contents to anyone. Please note we reserve the right to monitor all e-mail communication through our internal and external networks. SKY and the SKY marks are trade marks of British Sky Broadcasting Group plc and are used under licence. British Sky Broadcasting Limited (Registration No. 2906991), Sky Interactive Limited (Registration No. 3554332), Sky-In-Home Service Limited (Registration No. 2067075) and Sky Subscribers Services Li d (Registration No. 2340150) are direct or indirect subsidiaries of British Sky Broadcasting Group plc (Registration No. 2247735). All of the co mpanies mentioned in this paragraph are incorporated in England and Wales and share the same registered office at Grant Way, Isleworth, Middlesex TW7 5QD.

Dear sir

Name- ***************

Address- *******************

Last 2 digits- 73

Thank you

[CleverClogs (RIP)]

Re: Digital tv

DCA1.jpg

The letter was dated 15 September 2011 - fully seven days after they sent the email:

I have checked your account and assure you that your account has been completely cancelled and you do not owe any charges to Sky. We have not issued you any letter informing you about the debt agency...

Kind regards
Toutfuqued
Sky Help Centre

It looks like the slimy Sky shits have two departments involved, with neither wishing to know what the other side is doing.

The way to fix that is to send copies of the correspondence to the Chief Onanist at Sky, jeremy.darroch@bskyb.com

[swanfan]

Re: Digital tv

The letter was dated 15 September 2011 - fully seven days after they sent the email:


It looks like the slimy Sky shits have two departments involved, with neither wishing to know what the other side is doing.

The way to fix that is to send copies of the correspondence to the Chief Onanist at Sky, jeremy.darroch@bskyb.com

Have been already, see below.

post to one of the top dogs mate - or email murdoch directly lol...

nah, its this guy you want: jeremy.darroch@bskyb.com

You'll get a reply from this mailbox: CRsupport@bskyb.com - its fine, as obviously he doesn't deal directly with complaints!

[CleverClogs (RIP)]

Re: Digital tv

Have been already, see below.

Well, do it again, this time cc'd to watchdog@bbc.co.uk

[swanfan]

Re: Digital tv

My latest email to sky:-

Dear sir

As you can find no record of the email i sent please find enclosed a copy of this email. I also enclose a copy of a letter from a debt collection agency received today. I await your reply with interest.

Regards

swanny

And sky's reply:-

Dear Mr swanny

Thank you for your email and the attachments you sent.
As I had already advised, we did received the 1st and 2nd part of your email, however we have no trace of the last paragraph being received by us, giving us you full information.
That said, any cancellation request will have a 31 day notice period which would have taken the cancel up to 16th July. The billing (outstanding amount) was from 14th July. It is this amount that I cleared - i.e. taking your cancel from the date of the email.
I am sorry that you have received the letter from the Debt agency, as they have been advised this amount is no longer requiring collection. I can only assume that the letter has crossed prior to them receiving our notification.
Should you receive any further mail from them, please either refer them to this email or ask them to contact myself directly.
Thank you again for getting in touch.
Kind regards
Andy Nimmo
Customer Support

[diddlydee]

Re: Digital tv

I rang Sky today, as we are on a reduced income of late (won't bore you with the details) and we currently pay £45.00 for our TV services, which I just can't justify spending; so I hoped to be able to reduce this figure.

Within this £45.00 bill we have Sky Multiroom at a tenner a month, and Sky HD at £10.25 per month - it was these two additional services that I thought I would get rid of.

I duly rang Sky going through to the downgrades section and explained my situation and requested that they remove both of the add-on services.

I got through to a Scottish call centre and the lady that I spoke to couldn't have been nicer and asked if I really wanted to rid myself of these services or if I was just looking to reduce my bill.

I agreed that it was a money saving tactic and not that I was dissatisfied in any way so she negotiated her system looking at my account and after a few minutes advised me that I could have:

free Multiroom for 6 months - saving £60 over that period;
free HD for 12 months - saving £123 over that period.

She also confirmed that by taking up this free offer, I wouldn't be entering into a new contract, and was free to leave Sky should I need to, or indeed still cancel the services within the free period without penalty.

I am amazed that just one 10 minute phone call has saved me over £180 over the next 12 months!!!

So to all you Sky subscribers, why not make a call and see if you can save yourselves a few quid - even if you don't need to!

[philnicandamy]

Re: Digital tv

Bloody hell diddles thats a superb deal!

we're long time virgin customers out of contact now so OH's ringing to have a chat with retentions!

both mobiles with them as well...my contract uip today rang last week did pay £20 a month not a great deal but had unlimited internet blackberry etc etc

they've offered me a brand new handset (blackberry) costing around £300 or so to buy on payg doubled all my minutes txt etc etc and its costing me £6 a month!!